The fastest way to contact Robinhood depends on your issue

Robinhood offers support through the app, website, email, and phone. The method you choose depends on how quickly you need help and what you're trying to solve. Account issues and trading problems are usually fastest through the app's help section, while account access problems may require a phone call. Robinhood does not have in-person branches — all support is remote.

Each contact method has a different speed and purpose. Chat and phone are best for urgent problems. Email works when you need to send documents. The help center is your first stop for questions that don't need a person's answer. Understanding which channel fits your problem saves you time and gets you to the right team faster.

Key Takeaways

  • The Robinhood app has a built-in Help section that answers common questions and lets you contact support without leaving the app.
  • Phone support is available during market hours (9:30 a.m. to 4 p.m. Eastern, Monday through Friday) and wait times vary by day and time of day.
  • Email support exists but typically takes one to three business days — use it for non-urgent issues or when you need to attach documents.
  • Account lockouts and security issues usually require phone verification and may not be solvable through chat or email alone.
  • Robinhood's website has a searchable help center with articles about common problems before you contact support.

Using the Help section inside the Robinhood app

Open the Robinhood app and tap the Account icon (usually at the bottom right). Scroll down and select Help or Support. You'll see a search box where you can type your question — "How do I transfer funds," "Why is my order pending," "How do I change my password" — and Robinhood will show you matching articles and answers.

If the articles don't solve your problem, you can start a chat with support directly from that same Help section. Tap "Contact Us" or "Chat with Support" (the exact wording varies by app version). Chat support is available during market hours and often responds within a few minutes. This is the fastest route for most trading questions, account settings, and order issues.

Calling Robinhood by phone

Robinhood's phone number is 1-650-940-4800. Phone support is available Monday through Friday during market hours (9:30 a.m. to 4 p.m. Eastern Time). Some account security issues may have extended hours, but standard trading and account questions are handled during market hours only.

Wait times depend on the time of day and market conditions. Early morning and late afternoon typically have longer waits. Have your account information ready — your email address, phone number, and the last four digits of your Social Security number. If you're calling about a specific trade or transfer, have the date and amount ready as well.

If you reach an automated system, listen for the option that matches your issue. Robinhood's phone menu usually separates account access problems, trading questions, and transfers. Selecting the right category can route you to the right team faster.

Emailing Robinhood support

You can send an email to Robinhood through the app's Help section or by visiting the Robinhood website and looking for a Contact Us page. Email is useful when you need to attach documents — for example, proof of address for account verification, or screenshots of an error message. Email support typically responds within one to three business days, sometimes longer during high-volume periods.

Email is not the right choice if you need when ready help with a locked account, a failed transfer, or a trading issue that needs same-day resolution. Use email for questions about account features, documentation requests, or issues you've already tried to solve through chat or phone.

Finding answers in the Robinhood help center

Before contacting support, visit the Robinhood website and look for the Help Center or Support section. You can search by topic — "How to transfer money," "Fractional shares," "Dividend reinvestment," "Account restrictions" — and read detailed articles. Many common questions are answered there without needing to wait for a response.

The help center also has sections on account setup, funding your account, placing trades, and understanding fees. If you're new to Robinhood, reading the relevant articles first can save you a support contact and answer your question when ready.

What to do if you can't access your account

If you're locked out of your account or can't log in, you'll need to use the "Forgot Password" or "Can't Log In" option on the Robinhood login page. This will walk you through resetting your password or verifying your identity. If that doesn't work, phone support is your next step — account access issues often require speaking to a person who can verify your identity through security questions or other methods.

If you suspect your account has been compromised or you see unauthorized trades, call Robinhood when ready at 1-650-940-4800. Have your phone number and email address ready. Do not attempt to log in repeatedly if you think someone else has accessed your account — this can trigger additional security locks.

Robinhood support for transfers and funding issues

If money isn't showing up in your account or a transfer is stuck, start with the Help section in the app and search "transfer status" or "pending transfer." Robinhood will show you the status of recent transfers and explain why a transfer might be delayed. Bank transfers typically take one to three business days, and some banks add extra time on weekends or holidays.

If a transfer has been pending longer than expected, contact support through the app's chat feature first — they can check the status on their end and see if there's a hold or error. If chat can't resolve it, call during market hours. Have the transfer amount, date, and the bank account you transferred from ready.

Frequently Asked Questions

Does Robinhood have phone support on weekends?

Standard phone support is Monday through Friday during market hours (9:30 a.m. to 4 p.m. Eastern). Some account security issues may have extended support, but trading and account questions are not available on weekends. Use the app's chat feature or help center on weekends.

How long does it take to hear back from Robinhood support?

Chat support usually responds within minutes during market hours. Phone wait times vary but can be 10 to 30 minutes depending on the time of day. Email typically takes one to three business days. Chat is fastest for most issues.

Can I contact Robinhood through social media?

Robinhood has social media accounts, but they are not monitored for support requests. Use the app, phone, email, or help center instead. Social media is for announcements and general information, not account help.

What information do I need before calling Robinhood?

Have your email address, phone number, and the last four digits of your Social Security number ready. If your question is about a specific trade, transfer, or deposit, have the date and amount. This speeds up the call and helps the support team find your account quickly.

Is there a way to contact Robinhood without using the app?

Yes. You can call 1-650-940-4800, email through the website, or use the help center at robinhood.com. You don't need the app to reach support, though the in-app chat is usually the fastest option if you do have it installed.