The fastest way to contact Robinhood depends on your issue and how urgently you need a response
Robinhood offers multiple contact channels, but response times vary widely. Phone support is the quickest route for account lockouts, payment problems, or trades that failed to execute — you can reach a representative within minutes during market hours. The in-app chat feature works for general questions and usually connects you to someone within an hour. Email is slowest but creates a record of your issue; use it when you need documentation or when the problem is not time-sensitive.
The channel you choose matters because Robinhood routes different issue types to different teams. A frozen account needs the account security team (phone only). A question about how margin works can go through chat. A dispute over a trade execution should go through email so you have a written record.
Key Takeaways
- Call Robinhood at 1-650-681-0600 during market hours (9:30 a.m. to 4 p.m. ET, Monday through Friday) for account lockouts, payment failures, or trade problems.
- Use the in-app chat feature by opening the Robinhood app, tapping the account icon, selecting "Help," and choosing "Chat with us" for general questions with typical wait times under one hour.
- Email support@robinhood.com for disputes, trade execution issues, or problems you need documented; responses typically take 24 to 72 hours.
- Twitter (@AskRobinhood) and the Robinhood community forum are monitored but slower than direct channels and best used for non-urgent questions or public complaints.
- If your account is locked or compromised, call when ready rather than emailing — the phone team can verify your identity and restore access faster.
Phone support: when to call and what to expect
Robinhood's phone line is 1-650-681-0600. This number works only during market hours: 9:30 a.m. to 4 p.m. Eastern Time, Monday through Friday. Outside those hours, you will reach an automated system that offers no callback option — you must call back during business hours.
Call this number if your account is locked, you cannot log in, a deposit or withdrawal failed, a trade did not execute when you expected it to, or you suspect fraud. The phone team has direct access to your account and can often resolve these issues in a single call. Wait times are typically 5 to 15 minutes during normal trading hours, but can stretch to 30 minutes or longer during market volatility or at market open (9:30 a.m. to 10 a.m. ET).
Have your account number, the email address associated with your account, and any relevant trade confirmations or error messages ready before you call. If you are calling about a specific trade, have the ticker symbol, the number of shares, and the time you placed the order available.
In-app chat: for questions that do not need when ready resolution
Open the Robinhood app and tap the account icon (usually in the bottom right corner). Select "Help," then "Chat with us." You will be placed in a queue and connected to a support agent, usually within 30 to 60 minutes during market hours. Outside market hours, chat is still available but response times extend to several hours.
Chat works well for questions about how features work, how to place certain types of orders, or general account questions. It does not work for account lockouts or payment problems — those require phone support. The chat transcript is saved in your account, so you can refer back to the conversation later.
Chat is also available on the Robinhood website at robinhood.com. Log in, click "Help" in the top menu, and select "Chat with us." The experience is the same as the app version.
Email support: for disputes and documented issues
Email support@robinhood.com when you need a written record of your issue or when the problem is not time-sensitive. Use email for trade disputes, questions about fees, or complaints about how a transaction was handled. Email creates a ticket number and a paper trail, which matters if you later need to escalate or file a complaint with a regulator.
Response times are typically 24 to 72 hours, though complex issues can take longer. In the subject line, state the issue clearly: "Account Locked," "Trade Execution Dispute," "Deposit Failed," etc. In the body, include your account email address, the date the issue occurred, and a detailed description of what happened. Attach screenshots or error messages if relevant.
Do not use email for urgent problems like account lockouts or payment failures — call instead. Email is also not the right channel if you need to verify your identity quickly; the phone team can do that in real time.
Social media and community forums: slower but sometimes effective
Robinhood monitors Twitter at @AskRobinhood and has a community forum at community.robinhood.com. Both channels are checked, but response times are slower than phone or chat — often 24 hours or more. Use these channels if you have a public complaint or a general question that does not need urgent resolution.
The community forum is useful if you are trying to understand how a feature works and want to see how other users have handled the same situation. Other Robinhood users answer many questions, though responses are not official support.
What to do if you cannot reach support
If phone lines are busy and chat has a long wait, try calling back 15 minutes later. Call volume spikes at market open, during major news events, or when the market is volatile. Mid-afternoon (2 p.m. to 3 p.m. ET) is usually quieter.
If your issue is urgent and you cannot reach anyone, document everything: take screenshots of error messages, note the exact time you tried to place a trade or make a transfer, and write down what you expected to happen versus what actually happened. Send this documentation to support@robinhood.com with a clear subject line. Having this record ready will speed up resolution once you do connect with someone.
If you believe Robinhood has violated securities rules or mishandled a complaint, you can file a complaint with the Financial Industry Regulatory Authority (FINRA) at finra.org/investors/file-complaint or with the Securities and Exchange Commission (SEC) at sec.gov/tcr. These are separate from Robinhood's internal support process and create an official record.
Frequently Asked Questions
Does Robinhood have 24/7 customer support?
No. Phone support is available only during market hours: 9:30 a.m. to 4 p.m. ET, Monday through Friday. Chat and email are available outside market hours, but response times are much slower. If your account is locked outside market hours, you will need to wait until the next business day to call.
What if I have a problem with a trade that executed at the wrong price?
Call 1-650-681-0600 if the trade just happened and you want to discuss it when ready. For older trades or if you want a formal review, email support@robinhood.com with the trade confirmation, the price you expected, and the price you received. Include screenshots if possible.
Can I get a callback instead of waiting on hold?
Robinhood does not offer a formal callback system. However, if wait times are long, try calling back in 15 to 30 minutes. You can also try emailing your issue so it is in the queue, then call to follow up — this sometimes speeds resolution.
What information do I need before I call support?
Have your account email address, your account number (visible in the app under Account settings), and details about the specific issue ready. If it involves a trade, have the ticker, share quantity, and time of the order. If it involves a deposit or withdrawal, have the amount and the date.
Is there a way to escalate my issue if the first response does not solve it?
Ask the support agent to escalate your case or transfer you to a supervisor. Document the ticket number or reference number from your first contact. When you follow up, reference that number so the new agent can see the history of your issue.