Robinhood offers support through phone, email, and in-app chat, but the method you use depends on what you need and how quickly you need an answer
Robinhood's support team handles account issues, trading questions, technical problems, and security concerns. The fastest route is usually the in-app chat feature, which connects you to a representative during market hours. Phone support is available but has longer wait times. Email is slowest but works for detailed issues that don't need when ready attention.
The company does not have a single phone number that routes to all departments. Instead, different issues route to different numbers, and some issues can only be handled through the app or website. Knowing which channel handles your specific problem saves time.
Key Takeaways
- In-app chat is the fastest way to reach support during market hours (9:30 a.m. to 4 p.m. ET on trading days), with wait times usually under 15 minutes.
- Phone support exists but routes differently depending on your issue — there is no single customer service number that handles all problems.
- Email support takes several business days to respond and is best for issues that don't need when ready resolution.
- Account security issues and suspected fraud should be reported through the app's security settings rather than waiting for a callback.
- Robinhood's help center includes articles and FAQs that resolve many common questions without needing to contact support.
Using in-app chat during market hours
The in-app chat feature is Robinhood's primary support channel and typically the fastest way to reach someone. Open the Robinhood app, tap the Account icon (usually at the bottom right), scroll down to find "Help" or "Contact Us," and select "Chat with us." A message box opens where you describe your issue.
In-app chat is staffed during market hours: 9:30 a.m. to 4 p.m. Eastern Time on days the stock market is open. Wait times vary but often run 5 to 15 minutes depending on how many people are ahead of you. Outside market hours, you can still send a message, but a representative will not respond until the next market day.
Chat works best for account access problems, questions about how to place a trade, understanding a fee, or checking on a deposit. Representatives can see your account and often resolve issues in real time. If your issue is complex or requires investigation, they may tell you to expect an email follow-up within a few business days.
Phone support and when it's available
Robinhood does offer phone support, but the number and availability depend on your issue. The company does not publish a general customer service number on its website. Instead, phone support is usually offered as a callback option within the app or as a number provided after you contact support through another channel first.
To request a callback, open the app, go to Help, and look for "Call me" or "Request a callback" options. You enter your phone number and a brief description of your issue, and a representative calls you back during business hours. Callback wait times are often longer than chat — sometimes 24 to 48 hours depending on call volume.
Phone support is useful if you have a complex issue that's hard to explain in writing, if you're not comfortable using the app, or if you need to discuss something that requires a longer conversation. However, because wait times are longer than chat, phone is not the best choice for urgent issues.
Email support for detailed or non-urgent issues
Robinhood accepts support requests by email, but response times are slow — typically 3 to 5 business days or longer during high-volume periods. Email is best for issues that don't need when ready resolution, such as questions about your account history, disputes over a transaction, or detailed explanations of a problem you've already tried to resolve through chat.
To send an email, look for a "Contact us" or "Email support" link in the app's Help section or on Robinhood's website. You'll usually fill out a form that asks for your name, email, account information, and a description of your issue. Robinhood then sends a response to the email address you provided.
Keep a copy of your email and any confirmation number Robinhood sends back. If you don't hear back within a week, you can follow up by replying to their email or submitting a new request. Email creates a written record, which is useful if you need documentation of your issue for dispute purposes.
Reporting security issues and suspected fraud
If you believe your account has been hacked, you see unauthorized trades, or you suspect fraud, do not wait for chat or email support. Instead, change your password when ready and enable two-factor authentication if you haven't already. Then go to your account settings within the app and look for a "Security" or "Report a problem" section.
Robinhood has a dedicated security team that handles these cases faster than general support. You can also contact them through the app's Help section by selecting an option related to account security or unauthorized activity. Describe what happened, when you noticed it, and any trades or transfers you did not authorize.
If money has been transferred out of your account without permission, report it when ready. Robinhood may be able to reverse recent transfers, but the sooner you report it, the better your chances. Keep records of any screenshots, emails, or notifications related to the unauthorized activity.
Using Robinhood's help center and knowledge base
Before contacting support, check Robinhood's help center on its website or within the app. The help center contains articles about account setup, how to place trades, understanding fees, deposit and withdrawal processes, and answers to common questions. Many issues are resolved by reading the relevant article without needing to contact anyone.
The help center is searchable — type a keyword related to your issue and browse the results. Articles often include step-by-step instructions with screenshots, which can be faster than waiting for a chat representative to walk you through the same steps. If the article doesn't answer your question, you can then contact support with a clearer understanding of the issue.
What to have ready before you contact support
When you reach out to Robinhood support, have the following information available: your account email address, the specific issue you're experiencing, when it started, and any error messages you received. If your issue involves a specific trade or transfer, have the date, time, and amount ready.
If you're contacting support about a deposit that hasn't arrived, have your bank account information and the date you initiated the transfer. If it's about a trade, have the stock symbol or security name, the number of shares, and the price. The more specific you are, the faster a representative can investigate and help.
If you've already tried to resolve the issue yourself, tell the representative what you've tried. This prevents them from suggesting steps you've already taken and speeds up the process of finding a solution.
Frequently Asked Questions
What's the fastest way to reach Robinhood support?
In-app chat during market hours is the fastest method, with typical wait times of 5 to 15 minutes. Open the app, go to Account, find Help, and select Chat. Chat is available 9:30 a.m. to 4 p.m. ET on trading days.
Can I call Robinhood directly without requesting a callback?
Robinhood does not publish a general phone number for direct calls. Phone support is offered through a callback request within the app. You submit your issue and phone number, and a representative calls you back, usually within 24 to 48 hours.
How long does it take to get an email response from Robinhood?
Email responses typically take 3 to 5 business days, sometimes longer during high-volume periods. Use email for non-urgent issues or when you need a written record of your communication.
What should I do if my account has been hacked?
Change your password when ready and enable two-factor authentication. Then report it through your account's Security section in the app. Robinhood's security team handles these cases faster than general support and may be able to reverse unauthorized transfers if you report quickly.
Is there support available outside market hours?
In-app chat is only staffed during market hours (9:30 a.m. to 4 p.m. ET on trading days). You can send a message outside these hours, but a representative will not respond until the next market day. Email and callback requests can be submitted anytime.