Where to find Social Security offices in Minneapolis
Minneapolis has two Social Security Administration offices where you can walk in, call, or schedule an appointment to handle matters in person. The main office is located at 100 South 5th Street, Suite 100, in downtown Minneapolis. A second office serves the area at 5600 Smetana Road in Bloomington, just south of the city.
Both offices handle the same services: filing for retirement, disability, or survivor benefits; replacing a lost Social Security card; updating your records; and answering questions about your account. You do not need to visit in person for most tasks — the phone line and online options often move faster — but an in-person visit can help if you need to show original documents or prefer to speak face-to-face.
Hours at both locations are Monday through Friday, 9 a.m. to 4 p.m., though the office may close for lunch. Call ahead before visiting, because wait times vary and some days are busier than others. You can reach the Minneapolis office at 612-348-3500 or the Bloomington office at 952-854-5500.
Key Takeaways
- Minneapolis has two Social Security offices: one downtown at 100 South 5th Street and one in Bloomington at 5600 Smetana Road, both open weekdays 9 a.m. to 4 p.m.
- You can call 612-348-3500 for the Minneapolis office or 952-854-5500 for Bloomington to ask questions or schedule an appointment without visiting in person.
- The national Social Security phone line at 1-800-772-1213 can handle many tasks and often has shorter wait times than local offices.
- You can create a my Social Security account online at ssa.gov to view your earnings record, check benefit amounts, and handle some requests without calling or visiting.
- Bring original documents (birth certificate, passport, or state ID) if you are replacing a card or updating your record in person.
Using the phone line instead of visiting an office
The national Social Security phone line, 1-800-772-1213, serves Minneapolis residents and can handle most requests without a trip to the office. You can report a change in your circumstances, ask about your benefit amount, request a replacement card, or get general information about programs. Wait times are often shorter than in-person visits, especially if you call early in the morning or on a Tuesday or Wednesday.
When you call, have your Social Security number ready and be prepared to answer security questions to verify your identity. If you need to file for benefits or handle a complex issue, the phone representative can schedule you for a callback at a time that works for you, rather than making you wait on hold. You can also request an interpreter if you speak a language other than English.
Creating a my Social Security account online
The fastest way to check your information without calling or visiting is to create a free account at ssa.gov. Once you set up your account, you can view your earnings record, see an estimate of your retirement benefit, check the status of any pending request, and change your address or phone number.
Creating an account takes about 10 minutes and requires your Social Security number, date of birth, and email address. Social Security will ask you to verify your identity by answering questions about your credit history or by uploading a photo of your driver's license or passport. After you log in, you can access your information anytime without waiting for an office to open.
What to bring if you visit in person
If you are replacing a Social Security card, bring one original document that shows your name and date of birth — a birth certificate, passport, or state driver's license. If you are filing for benefits for the first time, bring your birth certificate, proof of citizenship (passport or naturalization papers), and a recent pay stub or tax return to verify your earnings.
If you are updating your name or address, bring the document that proves the change — a marriage certificate for a name change, or a utility bill or lease for an address change. Bring your current Social Security card if you have one. You do not need an appointment to replace a card, but calling ahead to ask about current wait times can save you a trip.
Reporting changes to your Social Security record
If your name, address, phone number, or direct deposit information changes, you must report it to Social Security so your benefits reach you correctly and your record stays accurate. You can report most changes online through your my Social Security account, by phone at 1-800-772-1213, or in person at either Minneapolis office.
If you are receiving benefits and your income changes, or if you return to work, report that change as well — it may affect your benefit amount. If you move out of Minnesota, tell Social Security your new address right away. Changes reported online or by phone usually take effect within a few days.
Getting help in languages other than English
Social Security provides interpreters at both Minneapolis offices and over the phone at no cost. When you call 1-800-772-1213, tell the representative your language, and they will connect you with an interpreter. If you visit an office in person, call ahead to request an interpreter so the office can arrange one before you arrive.
Social Security also publishes information in Spanish, Somali, Hmong, and other languages at ssa.gov. If you need documents translated or have questions about how benefits work in your language, ask the office staff — they can direct you to resources or schedule a callback with an interpreter.
What to do if you cannot reach the office
If you call and cannot reach anyone, try calling back at a different time — early morning or mid-week often has shorter waits. You can also visit ssa.gov and use the online services, which are available 24 hours a day. If you need to file for benefits or handle an urgent matter, the my Social Security account lets you submit some requests online and check their status.
If you have a question that requires a specific answer about your account, the online message board at ssa.gov lets you submit a question and receive a response within a few business days. For urgent matters — such as a missing benefit payment — visiting an office in person may be your fastest option.
Frequently Asked Questions
Do I need an appointment to visit the Minneapolis Social Security office?
You do not need an appointment to replace a Social Security card or ask general questions, but you may wait longer without one. You can call 612-348-3500 to schedule an appointment, which usually reduces your wait time. Some services, like filing for benefits, may require an appointment depending on how busy the office is.
Can I file for Social Security benefits online?
You can start the process online through your my Social Security account or at ssa.gov, but you will need to complete it by phone or in person. Social Security will contact you to finish your process and verify your information. Filing online can speed up the process because you submit your information before you speak to a representative.
What if I lost my Social Security card and need it right away?
You can request a replacement card online through your my Social Security account, by phone at 1-800-772-1213, or in person at either office. Processing usually takes one to two weeks by mail. If you need it sooner, visit an office in person — they can sometimes issue a temporary document while your card is being printed.
How do I check how much my Social Security benefit will be?
Log into your my Social Security account at ssa.gov to see an estimate of your retirement benefit based on your earnings record. You can also call 1-800-772-1213 and ask a representative to provide an estimate over the phone. The estimate assumes you continue working until your full retirement age.
Can I change my direct deposit information over the phone?
Yes. Call 1-800-772-1213 and a representative can update your bank account information while you are on the phone. You can also make the change online through your my Social Security account. Changes usually take effect within one to two business days.