Where the Aurora Social Security office is located
The Social Security Administration office serving Aurora, Colorado is at 13611 East Iliff Avenue, Aurora, CO 80014. This is the main office where you can walk in, call, or mail documents related to Social Security benefits, replacement cards, and account changes.
The office is in the southeast part of Aurora, near the intersection of Iliff Avenue and Buckley Road. Parking is available on-site. If you are using public transit, check the Regional Transportation District (RTD) website for bus routes that serve this address.
This office handles Social Security retirement benefits, Supplemental Security Income (SSI), disability benefits, and Medicare enrollment questions for residents in the Aurora area and surrounding communities.
Hours and how to contact the office
The Aurora Social Security office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. Hours may change seasonally or due to staffing, so call ahead before making the trip.
You can reach the office by phone at 1-877-SSA-1213 (1-877-772-1213). This is the national Social Security phone line; when you call, you will be routed to the Aurora office or a representative who can handle your question. Wait times are often shorter early in the morning or on Wednesdays and Thursdays.
You can also visit the Social Security website at ssa.gov to create an account, view your earnings record, request a replacement Social Security card, or schedule an in-person appointment. Scheduling ahead reduces wait time at the office.
Key Takeaways
- The Aurora Social Security office is located at 13611 East Iliff Avenue and is open Monday through Friday from 9 a.m. to 4 p.m.
- You can call the national Social Security line at 1-877-772-1213 to reach the Aurora office or handle many requests by phone.
- Creating an account on ssa.gov lets you view your benefits, request a replacement card, and schedule an appointment without visiting in person.
- Bring a photo ID, proof of citizenship or legal residency, and any documents related to your specific request when you visit.
What to bring when you visit in person
If you go to the Aurora office, bring your original Social Security card or a document showing your Social Security number. You will also need a photo ID issued by a government agency — a driver's license, passport, or state ID card all work.
If you are explore for benefits for the first time or reporting a life change (marriage, divorce, name change, or death in the family), bring documents that prove what you are reporting. For retirement benefits, bring your birth certificate and proof of citizenship or legal residency. For disability or SSI, bring medical records, work history, and pay stubs from the past year.
If someone else is handling your case, bring a signed power of attorney or representative payee form. The office staff can tell you which form you need when you call ahead.
Services you can handle by phone or online
Many Social Security tasks do not require a visit to the office. You can request a replacement Social Security card, report a change of address, update your direct deposit information, and check your benefit amount by calling 1-877-772-1213 or logging into your ssa.gov account.
If you need to report a death, change your name, or update citizenship status, you can start the process by phone or online, but the office may ask you to come in with original documents to finish it. Ask when you call whether your specific request can be completed without a visit.
You can also create a my Social Security account online to view your earnings record, see your estimated retirement benefit, and track the status of any request you have submitted. This account is free and does not require visiting the office.
When you might need to visit the Aurora office in person
Some requests must be handled at the office with original documents. These include explore for retirement benefits for the first time, proving citizenship or legal residency, replacing a lost or stolen Social Security card when you cannot use the online replacement service, and handling cases involving fraud or identity theft.
If you are deaf or hard of hearing, call the TTY number at 1-800-325-0778 to reach the Aurora office. If you need an interpreter, call ahead and the office will arrange one for your appointment.
If you are unable to visit the office due to illness or disability, you can request a phone appointment or ask for a home visit. Call 1-877-772-1213 and explain your situation to schedule this.
Mailing documents to the Aurora office
You can mail documents to the Aurora Social Security office at Social Security Administration, 13611 East Iliff Avenue, Aurora, CO 80014. Include a cover letter explaining what you are sending and what you need done.
Keep copies of everything you mail. The office typically takes two to four weeks to process mailed requests, longer during busy periods. If your request is time-sensitive, call 1-877-772-1213 to ask whether mailing is the best option or whether you should visit or call instead.
Do not mail original documents unless the office specifically asks you to. Send copies instead and bring originals to verify if you visit in person.
What to do if you cannot reach the Aurora office
If you call the main number and cannot reach someone, try calling back at a different time — early morning and mid-week typically have shorter wait times. You can also visit ssa.gov to handle many requests without calling.
If you have a question about your specific case and cannot reach the office, you can submit a message through your my Social Security account online. The office will respond within a few business days.
If you need help understanding Social Security rules or your options, you can contact a Social Security representative at any office in Colorado, not just Aurora. The phone line 1-877-772-1213 will route you to whichever office can help fastest.
Frequently Asked Questions
Do I need an appointment to visit the Aurora office?
Appointments are not required, but scheduling one online at ssa.gov or by calling 1-877-772-1213 will reduce your wait time. Walk-ins are seen, but you may wait one to two hours during busy times.
Can I explore for Social Security benefits at the Aurora office?
Yes. You can explore for retirement, disability, or survivor benefits in person at the office, by phone at 1-877-772-1213, or online at ssa.gov. explore online or by phone is often faster than visiting in person.
What if I need to replace my Social Security card?
You can order a replacement card online through ssa.gov without visiting the office or calling. If you cannot use the online service, call 1-877-772-1213 or visit the Aurora office with your ID and proof of citizenship or legal residency.
How long does it take to get a decision on a Social Security claim?
Retirement benefit claims usually take two to four weeks. Disability claims take longer — typically two to three months for an initial decision. The Aurora office can tell you the status of your claim by phone or through your online account.
What if I disagree with a Social Security decision?
You have the right to appeal. You must request an appeal within 60 days of receiving the decision letter. Call 1-877-772-1213 or visit the Aurora office to start the appeal process and learn what documents you need to submit.