The Florence Social Security office location and hours
The Social Security Administration office serving Florence, Kentucky is located at 7640 Ewing Boulevard, Florence, KY 41042. This office handles Social Security retirement, disability, and survivor benefit matters for residents in the Florence area and surrounding Boone County.
The office is open Monday through Friday, 9 a.m. to 4 p.m. Eastern Time. It is closed on federal holidays. You do not need an appointment to walk in, but wait times can be long during peak hours — typically mid-morning and early afternoon. If you want to reduce your wait, arriving before 10 a.m. or after 2 p.m. usually means shorter lines.
The office does not have a dedicated phone line. To reach Social Security by phone about your account or to schedule an appointment, call the national Social Security customer service line at 1-800-772-1213. This line is open Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. You can also call TTY 1-800-325-0778 if you are deaf or hard of hearing.
Key Takeaways
- The Florence office is at 7640 Ewing Boulevard and is open weekdays 9 a.m. to 4 p.m., with no appointment required for walk-ins.
- Call 1-800-772-1213 to reach Social Security customer service or to schedule an appointment before you visit.
- You can handle many Social Security tasks online through your my Social Security account without visiting an office.
- Bring a photo ID and your Social Security card (or a record of your number) when you visit in person.
- The Florence office serves Boone County and surrounding areas; if you live in a different county, a closer office may serve you.
What to bring when you visit the office
Bring a government-issued photo ID — a driver's license, passport, or state ID card — and your Social Security card or a document showing your Social Security number. If you have lost your card, bring any official document with your number on it, such as a tax return, W-2, or bank statement.
If you are explore for benefits, bring documents that prove your age, citizenship or legal residency, and work history. For retirement benefits, you will need your birth certificate and proof of citizenship (passport, naturalization papers, or a certified birth certificate issued by a U.S. state). For disability or survivor benefits, bring medical records or documents showing the death of a family member, depending on what you are there to discuss.
If someone else is handling your account on your behalf, bring a signed power of attorney or representative payee form. Social Security staff can tell you which form you need when you call ahead.
Tasks you can complete online instead of visiting
Many people do not need to visit an office at all. You can create a my Social Security account at ssa.gov to view your earnings record, check your benefit estimate, change your address or phone number, and request a replacement Social Security card (which will be mailed to you). You can also report a change in your work status or request a benefit verification letter online.
If you are already receiving benefits, you can use your my Social Security account to view your payment history, change your direct deposit information, and request a replacement Medicare card. These tasks take minutes and you can do them any time, day or night, without waiting in an office.
You can also conduct business by mail. Social Security publishes forms on its website for common requests — such as explore for a replacement card or reporting a change of address — that you can print, fill out, and mail to the Florence office or to the national address listed on the form.
When you might need to visit in person
Some situations require a face-to-face visit. If you are explore for retirement, disability, or survivor benefits for the first time, you will likely need to visit an office or schedule a phone appointment with a Social Security representative. The representative will ask detailed questions about your work history, medical condition (for disability), or family relationships (for survivor benefits).
You may also need to visit if you are replacing your Social Security card and cannot do so online, if you need to provide original documents that Social Security must see in person, or if you are explore for a benefit that requires a face-to-face interview. When you call 1-800-772-1213, the representative can tell you whether your situation requires an office visit or whether a phone appointment will work.
Other Social Security offices near Florence
If the Florence office is inconvenient, other offices serve the northern Kentucky region. The Covington Social Security office is at 1000 Madison Avenue, Covington, KY 41011, about 15 minutes from Florence. The Newport office is at 1 Riverfront Plaza, Newport, KY 41071, also nearby.
All three offices handle the same services and have the same hours. You can visit whichever is most convenient for you. To find other offices in Kentucky or to confirm hours before you travel, visit the Social Security office locator at ssa.gov/locator.
What to expect during your visit
When you arrive, you will check in at the front desk and receive a number. You will then wait until your number is called. Bring something to read or do — wait times vary widely depending on the day and time. On busy days, you may wait 30 minutes to an hour or more.
When you are called, a Social Security representative will take you to a desk or private area to discuss your matter. Be prepared to answer questions about your work history, family situation, or medical condition, depending on why you are there. The representative will explain what happens next — whether you need to provide additional documents, when you will hear a decision, or what your next step is.
If you need documents notarized or certified, ask the representative whether Social Security can do that for you or whether you need to go elsewhere. Some offices can certify documents; others cannot.
Frequently Asked Questions
Do I need an appointment to visit the Florence office?
No. The office accepts walk-ins during business hours. However, you can call 1-800-772-1213 to schedule an appointment if you prefer, which may reduce your wait time. Some matters can also be handled by phone appointment instead of in person.
What if I cannot visit during office hours?
You can handle many tasks online through your my Social Security account at ssa.gov, which is available 24 hours a day. You can also call 1-800-772-1213 during extended hours (7 a.m. to 7 p.m. weekdays) to speak with a representative by phone or schedule a phone appointment.
How long does it take to get a replacement Social Security card?
If you order a replacement card online through your my Social Security account, it will be mailed to you and typically arrives within 7 to 10 business days. If you explore in person at the office, the card is still mailed to you — you cannot pick it up the same day.
What if I do not have a photo ID?
Bring whatever identification you have — a utility bill, lease, bank statement, or other document with your name and address. Social Security staff can work with alternative documents if you explain why you do not have a photo ID. Call ahead to ask what documents would work for your situation.
Can I bring someone with me to my appointment?
Yes. You can bring a family member, friend, or representative. If the person is acting as your authorized representative (such as a power of attorney), bring the signed authorization document. Social Security staff will ask the representative to verify their identity and authority before discussing your account.