Where the Green Bay Social Security office is located and how to visit
The Social Security Administration office serving Green Bay is located at 2661 Larsen Road, Green Bay, Wisconsin 54303. This is a full-service office where you can handle most Social Security matters in person, including claiming benefits, updating your information, and replacing documents like your Social Security card.
You do not need an appointment to visit, but the office operates on standard business hours. Hours are Monday through Friday, 9 a.m. to 4 p.m., though the office closes for federal holidays. Arriving early in the day typically means shorter wait times, as the office becomes busier in the afternoon.
Parking is available on-site. The office is accessible to people with mobility needs. If you have questions before visiting, you can call the office at 920-465-7700.
Key Takeaways
- The Green Bay Social Security office is at 2661 Larsen Road and is open Monday through Friday from 9 a.m. to 4 p.m.
- You can visit without an appointment, but arriving early typically means a shorter wait.
- You can also reach the office by phone at 920-465-7700 to ask questions before visiting or to handle some matters by phone.
- The Social Security website and phone line 1-800-772-1213 can answer general questions and help you with some tasks without visiting an office.
- If you cannot visit in person, you may be able to handle your matter by mail or through an online account at ssa.gov.
What you can do at the Green Bay office
The Green Bay office handles the full range of Social Security services. You can claim retirement, survivor, or disability benefits; report a change in your circumstances; request a replacement Social Security card; obtain a benefit verification letter; or update your address or direct deposit information.
If you are claiming benefits for the first time, bringing certain documents speeds up the process. You will typically need your birth certificate, proof of citizenship or legal residency, and proof of income from the previous year. The staff at the office can tell you exactly what documents your situation requires when you call ahead or arrive.
Some matters can be handled faster by phone or online. If you already have a my Social Security account at ssa.gov, you can change your address, request a benefit verification letter, or check your earnings record without visiting the office.
Alternatives to visiting in person
The national Social Security phone line, 1-800-772-1213, can handle many questions and some transactions without requiring a visit to Green Bay. You can report a change of address, ask about your benefits, or request forms by phone. The line is open Monday through Friday, 7 a.m. to 7 p.m. Central Time. Wait times are typically shorter early in the week and early in the day.
If you prefer to handle matters online, you can create or log into your my Social Security account at ssa.gov. From your account, you can view your earnings record, print a benefit verification letter, change your address, and manage your direct deposit. You do not need to visit an office or call to use these services.
You can also mail documents or forms to the Green Bay office. Call 920-465-7700 to ask which address to use for your specific matter, as different types of requests sometimes go to different locations.
What to bring if you visit
Bring a photo ID, such as a driver's license or passport. If you are claiming benefits for the first time, bring your birth certificate and proof of citizenship or legal residency — a passport, naturalization papers, or permanent resident card all work. You will also need proof of income from the previous year, such as a W-2 form or tax return.
If you are reporting a change, bring documents that support the change. For example, if you are reporting a name change, bring a marriage certificate or court order. If you are updating your direct deposit, bring a blank check or savings account statement showing your routing and account numbers.
Write down your Social Security number before you go, or bring a document that shows it. This saves time when you check in.
Wait times and how to minimize them
Wait times at the Green Bay office vary by day and time. Mondays and Tuesdays are typically busier than other weekdays. Mornings, especially before 11 a.m., usually have shorter waits than afternoons. If you call ahead at 920-465-7700, the staff can sometimes tell you whether the office is particularly busy that day.
Arriving with all required documents ready reduces the time you spend at the office. Review what you need before you go, and organize your papers so you can hand them over quickly. If you are unsure what documents you need, call the office before your visit.
If the wait is very long when you arrive, you can ask the staff whether you can come back at a less busy time or whether your matter can be handled by phone or mail instead.
If you cannot reach the Green Bay office
If you call 920-465-7700 and cannot reach anyone, try the national line at 1-800-772-1213. The national line can often handle your question or direct you to the right office. You can also visit ssa.gov to find contact information for other Social Security offices in Wisconsin if you prefer to visit a different location.
Social Security also offers video services in some cases. If you are unable to visit an office or reach someone by phone, ask about video appointment options when you call. Availability varies by location and the type of matter you need to handle.
Frequently Asked Questions
Do I need to make an appointment to visit the Green Bay office?
No, the Green Bay office accepts walk-ins during business hours. However, you may have a shorter wait if you arrive early in the day or on a Tuesday or Wednesday rather than a Monday.
Can I handle my Social Security matter without visiting the office?
Many matters can be handled by phone at 1-800-772-1213, online at ssa.gov through your my Social Security account, or by mail. Call the Green Bay office at 920-465-7700 to ask whether your specific situation can be handled without an in-person visit.
What if I lost my Social Security card?
You can request a replacement card at the Green Bay office in person, or you may be able to request one online through your my Social Security account if you have one. Bring a photo ID and proof of citizenship or legal residency. There is no charge for a replacement card.
How long does it take to claim benefits at the office?
The time varies depending on how busy the office is and whether you have all required documents. A straightforward matter may take 30 minutes to an hour, while more complex situations can take longer. Arriving with all documents ready helps speed up the process.
Is the Green Bay office accessible if I use a wheelchair or have mobility limitations?
Yes, the office at 2661 Larsen Road is accessible. If you have specific accessibility needs, call 920-465-7700 before your visit to let the staff know, and they can make arrangements to information you.