Where the West Palm Beach Social Security office is located

The Social Security Administration office serving West Palm Beach is at 319 Clematis Street, West Palm Beach, FL 33401. This is the main office for the area and handles in-person visits for document review, account questions, and services that require face-to-face verification.

The office is in downtown West Palm Beach, accessible by car and public transit. Street parking is available on Clematis Street, though it fills during business hours. If you are using public transportation, the Tri-Rail station is about six blocks away, and local bus routes serve the downtown area.

Key Takeaways

  • The West Palm Beach Social Security office is at 319 Clematis Street and is open Monday through Friday, 9 a.m. to 4 p.m., with no walk-ins after 3:30 p.m.
  • You can schedule an appointment by calling 1-800-772-1213 (TTY 1-800-325-0778) or by visiting ssa.gov to book online.
  • Bring a photo ID, Social Security card if you have it, and any documents related to your reason for visiting — such as birth certificates, marriage licenses, or proof of income.
  • If you cannot visit in person, you can handle many tasks by phone, mail, or through your personal my Social Security account online.

Office hours and how to schedule an appointment

The West Palm Beach office is open Monday through Friday from 9 a.m. to 4 p.m. The office does not take walk-ins after 3:30 p.m., so plan to arrive earlier if you have not scheduled ahead. The office is closed on federal holidays.

To schedule an appointment, call 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. If you are deaf or hard of hearing, use the TTY number 1-800-325-0778. You can also schedule online at ssa.gov by signing into your my Social Security account or by visiting the appointment scheduling page directly.

Wait times vary by day and time of year. Mornings and early in the week tend to be less crowded. If you call to schedule, the representative will tell you the earliest available appointment and may offer options several weeks out during busy periods.

What documents to bring

Bring a photo ID — a driver's license, passport, or state ID card — to any in-person visit. You will also need your Social Security card if you have it, though the office can look up your number if you do not.

Bring any documents related to why you are visiting. If you are reporting a name change, bring a marriage certificate, divorce decree, or court order. If you are explore for a replacement card, bring proof of citizenship (birth certificate, passport, or naturalization papers) and proof of your current address (utility bill, lease, or bank statement dated within the last 60 days). If you are there for a benefit question, bring recent pay stubs, tax returns, or other income documents the office asked you to bring when you scheduled.

Do not bring original documents unless the office specifically asked you to. Bring copies instead, as the office will not return originals. If you are unsure what to bring, ask when you schedule your appointment.

What you can handle without visiting in person

Many tasks do not require a trip to the office. You can create or sign into your my Social Security account at ssa.gov to view your earnings record, check the status of a pending claim, change your address, request a replacement card, or report a change in your work or family situation.

You can also call 1-800-772-1213 to handle many of these tasks by phone. A representative can answer questions about your benefits, help you report a change, or mail you forms to sign and return. This route takes longer than visiting in person, but it avoids a trip downtown.

If you need to submit documents, you can mail them to the West Palm Beach office at Social Security Administration, 319 Clematis Street, West Palm Beach, FL 33401. Include a cover letter with your name, Social Security number, and the reason you are sending the documents. Mail takes longer than in-person delivery, so allow two to three weeks for processing.

Parking and transit directions

Street parking on Clematis Street and nearby blocks is free but limited, especially during business hours. A paid parking garage is one block east at 319 Evernia Street. The garage charges hourly rates and has a daily maximum.

If you are using public transit, the Tri-Rail West Palm Beach station is about six blocks north at 203 South Tamarind Avenue. From there, walk south on Tamarind to Clematis Street and turn east. The Greyhound station is also within walking distance. Local Tri County Area Transit (TCAT) buses serve downtown; check the TCAT website for routes that stop near Clematis Street.

What to expect during your visit

Arrive 10 to 15 minutes before your appointment. Check in at the front desk with your ID. You will be assigned a number and directed to a waiting area. When your number is called, a representative will take you to a private window or office.

The visit usually takes 15 to 45 minutes depending on what you need. The representative will review your documents, answer your questions, and either complete your request on the spot or tell you what happens next and when to expect a decision by mail.

If the office cannot complete your request during the visit — for example, if they need to verify information with another agency — they will give you a case number and timeline. Keep this number for your records.

If you cannot reach the office or need help

If you call 1-800-772-1213 and cannot get through, try calling early in the morning or late in the afternoon. The phone lines are busiest mid-morning and mid-afternoon. You can also visit ssa.gov to schedule an appointment online, which does not require a phone call.

If you have a complaint about the office or the service you received, you can file a complaint with the Social Security Administration's Office of the Inspector General at oig.ssa.gov or by calling 1-800-269-0271.

Frequently Asked Questions

Can I go to the West Palm Beach office without an appointment?

The office does not take walk-ins after 3:30 p.m. If you arrive before that time without an appointment, you may be seen, but you could wait several hours. Scheduling ahead is faster and more reliable.

What if I need an interpreter?

Tell the office when you schedule your appointment that you need an interpreter. The office will arrange one at no cost to you. Bring a family member or friend only if the office approves, as Social Security has rules about who can interpret for privacy reasons.

How long does it take to get a replacement Social Security card?

If you explore in person at the office, you will receive your card by mail within 7 to 10 business days. If you explore online through my Social Security, it takes 7 to 10 business days as well. Expedited service is not available.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative to help you. If the person is a lawyer or non-lawyer representative, they may need to have a power of attorney on file with Social Security. Ask when you schedule whether you need to submit paperwork ahead of time.

What if I miss my appointment?

Call 1-800-772-1213 as soon as possible to reschedule. If you miss an appointment without calling, you may have to wait longer for the next available slot, but you can still schedule another one.