The Johnson City Social Security office location and hours
The Social Security Administration maintains a field office in Johnson City at 2511 Wesley Street, Johnson City, TN 37601. This office serves Washington County and surrounding areas in the tri-cities region. The office is open Monday through Friday, 9 a.m. to 4 p.m., and closed on federal holidays.
You can reach this office by phone at 1-866-401-0221, which is the national Social Security customer service line. When you call, you can request to speak with someone at the Johnson City location, though the system may route you to another office if Johnson City staff are busy. Wait times on the phone typically run longer on Mondays and early in the month.
If you plan to visit in person, arriving before 11 a.m. usually means shorter waits. The office does not require an appointment for most services, but you can request one by calling ahead. Bring a photo ID and your Social Security card, or a document showing your Social Security number.
Key Takeaways
- The Johnson City office is located at 2511 Wesley Street and is open weekdays from 9 a.m. to 4 p.m.
- You can reach the office through the national phone line at 1-866-401-0221 and ask to speak with Johnson City staff.
- Visiting before 11 a.m. typically results in shorter wait times than afternoon visits.
- Bring a photo ID and your Social Security card or a document with your Social Security number when you visit.
- You can request an appointment by phone, though walk-ins are accepted for most services.
What you can do at the Johnson City office
The Johnson City field office handles the same range of services as other Social Security offices. You can explore for retirement benefits, survivor benefits, or Supplemental Security Income (SSI). You can also report a change in your circumstances — such as a change in address, income, or living situation — that affects your benefits.
If you need a replacement Social Security card, you can request one at this office. You will need to bring proof of citizenship (a birth certificate, passport, or naturalization papers) and a photo ID. The office will mail the card to you within one to two weeks.
The office also handles requests to view your earnings record, disputes over benefit amounts, and questions about how work affects your benefits. If you receive benefits and have questions about your monthly payment, a representative at this office can review your account with you.
When to call instead of visiting in person
Many Social Security matters can be handled by phone without a trip to the office. If you need to report a change in your address, phone number, or direct deposit information, you can do this over the phone at 1-866-401-0221. You can also report changes to your work income or living situation by phone.
If you have a straightforward question about your benefit amount, your payment date, or how a recent change affects your benefits, calling is often faster than visiting. Have your Social Security number ready when you call, and be prepared to answer security questions to verify your identity.
For complex issues — such as disputes over benefit calculations, questions about your work history, or applications that require documents to be reviewed in person — a visit to the office may be necessary. The representative you speak with on the phone can tell you whether your situation requires an in-person visit.
Documents to bring for common visits
| Reason for Visit | Documents to Bring |
|---|---|
| explore for retirement benefits | Birth certificate, proof of citizenship, marriage certificate (if applicable), W-2s or tax returns from the past two years |
| explore for survivor benefits | Death certificate of the worker, birth certificate, proof of relationship, marriage certificate (if applicable) |
| Request a replacement Social Security card | Birth certificate or passport, photo ID |
| Report a change of address or income | Photo ID, recent pay stub or tax return (for income changes) |
| Dispute your benefit amount | Photo ID, Social Security card, any correspondence from Social Security about the amount |
Online and phone alternatives to visiting the office
You can create a my Social Security account at ssa.gov to view your earnings record, check your benefit amount, change your address, and manage your direct deposit information without visiting the office or calling. The account is free and takes about 10 minutes to set up. You will need an email address and a phone number to create one.
Through your my Social Security account, you can also view your Social Security Statement, which shows your estimated retirement, survivor, and disability benefits based on your work history. This statement updates once per year and can help you plan for retirement or understand what your family would receive if you passed away.
If you do not have internet access or prefer not to create an online account, you can handle most routine matters by calling 1-866-401-0221. The phone line is available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. Spanish-language support is available by pressing 2 after you call.
Parking and accessibility at the Johnson City location
The office at 2511 Wesley Street has parking available on-site. The building is wheelchair accessible, with accessible parking spaces near the entrance. If you have mobility concerns or need other accommodations, you can call ahead at 1-866-401-0221 to let staff know, and they can arrange for you to be seen quickly or direct you to the most accessible entrance.
If you are unable to visit the office in person due to illness, disability, or other circumstances, you can request a telephone appointment. Call the office and explain your situation; staff can schedule a time for a representative to call you to handle your business.
Frequently Asked Questions
Do I need an appointment to visit the Johnson City office?
No, walk-ins are accepted for most services. However, you can call 1-866-401-0221 to request an appointment if you prefer. Appointments can reduce your wait time, especially for complex matters that require detailed review of your account.
What if I cannot reach anyone at the Johnson City office by phone?
The national customer service line 1-866-401-0221 routes calls to available representatives, which may not always be at the Johnson City office. If you need to speak with someone specifically at Johnson City, you can visit in person or ask the phone representative to note your request for a Johnson City callback.
Can I explore for benefits online instead of visiting the office?
You can start a retirement or SSI process online at ssa.gov, but you will likely need to complete it by phone or in person. The online process saves your progress, so you do not have to finish it all at once. Call 1-866-401-0221 to complete your process over the phone if you prefer.
How long does it take to get a replacement Social Security card?
The Social Security Administration typically mails replacement cards within one to two weeks of your request. You can request one at the Johnson City office in person, by phone, or through your my Social Security account online. Standard processing takes longer during high-volume periods.
What if I need to report a change but the office is closed?
You can report most changes — address, phone number, direct deposit, or income — through your my Social Security account online at any time, day or night. You can also call 1-866-401-0221 during business hours (7 a.m. to 7 p.m. Eastern Time, Monday through Friday) to report changes by phone.