Where the Lexington Social Security Office Is Located

The Social Security Administration office in Lexington, Kentucky is at 2510 Richmond Road, Lexington, KY 40509. This is a full-service office where you can handle most Social Security tasks in person, including replacing a lost Social Security card, updating your records, or discussing your benefits.

The office is open Monday through Friday, 9 a.m. to 4 p.m., except on federal holidays. You do not need an appointment to walk in, though wait times vary depending on how busy the office is that day. If you want to avoid a long wait, calling ahead to ask about current traffic can help you plan when to visit.

Parking is available at the location. The building is accessible to people with mobility needs. If you have questions before you go, you can call the office at 1-866-773-0563 — this is the national Social Security customer service line, and they can direct you to the Lexington office or answer questions about what to bring.

Key Takeaways

  • The Lexington Social Security office is at 2510 Richmond Road and is open Monday through Friday from 9 a.m. to 4 p.m.
  • You can walk in without an appointment, but you may wait depending on how busy the office is that day.
  • Call 1-866-773-0563 before you visit to ask what documents to bring or to check current wait times.
  • You can handle most tasks online at ssa.gov or by phone if you prefer not to visit in person.

What You Can Do at the Lexington Office

The Lexington office handles the same services as any other Social Security office. You can replace a lost or stolen Social Security card, update your name or address on file, report a change in your work status, or discuss your retirement, disability, or survivor benefits in person with a representative.

If you are explore for benefits for the first time, you can start the process at the office, though much of the paperwork can also be done online at ssa.gov or over the phone. Bringing your original documents — such as your birth certificate, proof of citizenship, and recent pay stubs — speeds up the process if you are there to file.

The office can also help if you have questions about your benefits statement, need to report a death in your family, or want to understand how your benefits are calculated. Staff can explain your options and help you understand what documents you need for your specific situation.

What to Bring When You Visit

Bring a photo ID — a driver's license, passport, or state ID card — and your Social Security card if you still have it. If you are replacing your card, you will need proof of citizenship (a birth certificate, passport, or naturalization papers) and proof of your current address (a recent utility bill, lease, or bank statement).

If you are there to discuss benefits or report a change, bring any documents related to your situation. For example, if you are reporting a change in income, bring recent pay stubs or tax returns. If you are there about survivor benefits, bring the death certificate of the person who passed away. The staff can tell you over the phone what specific documents you need before you make the trip.

Alternatives to Visiting in Person

You can handle many Social Security tasks without going to the office. The Social Security Administration's website at ssa.gov lets you create an account, view your benefits statement, change your address, and start a benefits process online. You can also request a replacement Social Security card through the website in many cases.

If you prefer to talk to someone by phone, call 1-866-773-0563. This line is open Monday through Friday, 7 a.m. to 7 p.m. You can ask questions, report changes, or begin the process of filing for benefits. The wait time on the phone varies, but you can call back later if the line is busy rather than waiting on hold.

Many people find that handling routine tasks online or by phone is faster than visiting an office in person. However, if you need to provide original documents or prefer to speak with someone face-to-face, the Lexington office is there for that purpose.

Getting to the Office and Parking

The office is located at 2510 Richmond Road in Lexington. If you are using GPS or a mapping app, enter that address. The building has a parking lot, and spaces are available for people with disabilities near the entrance. If you have trouble with mobility or have other access needs, you can call ahead to let the office know you are coming.

Public transportation options in Lexington include the Lextran bus system. You can check the Lextran website or call them to find the bus route that stops nearest to the Social Security office. If you need a ride and do not drive, asking the office staff when you call can sometimes connect you with local resources.

What Happens If the Office Is Closed

If you need to reach Social Security when the Lexington office is closed, call the national customer service line at 1-866-773-0563. This line is available Monday through Friday, 7 a.m. to 7 p.m. You can also use the website at ssa.gov to view information about your account or start certain processes online at any time.

If you have an urgent issue — for example, you did not receive a benefit payment you were expecting — call the customer service line. They can look into your account and either resolve the issue or schedule a callback from the Lexington office for the next business day.

Frequently Asked Questions

Do I need an appointment to visit the Lexington Social Security office?

No. The office accepts walk-ins during business hours (Monday through Friday, 9 a.m. to 4 p.m.). Wait times vary, so calling ahead to ask how busy it is can help you decide when to go. Some people prefer to call 1-866-773-0563 and handle their task over the phone instead.

What if I lost my Social Security card and need a replacement?

You can request a replacement card online at ssa.gov, by mail, or in person at the Lexington office. You will need proof of citizenship and proof of your current address. The online method is often the fastest if you have those documents ready.

Can I file for benefits at the Lexington office?

Yes. You can start a benefits process in person, over the phone at 1-866-773-0563, or online at ssa.gov. Many people find it easier to file online or by phone because you can do it from home. The office staff can also help if you prefer to file in person.

What if I have a question about my benefits but do not want to visit the office?

Call 1-866-773-0563 (Monday through Friday, 7 a.m. to 7 p.m.) or log into your account at ssa.gov to view your benefits statement and other information. You can also send a message through your online account if you have one set up.

Is the Lexington office accessible for people with disabilities?

Yes. The building has accessible parking and entrances. If you have specific access needs, call ahead at 1-866-773-0563 to let the office know you are coming so they can make sure everything is ready for you.