The Lincoln Social Security Office Location and Hours

The Social Security Administration office in Lincoln is located at 301 South 13th Street, Suite 100, Lincoln, Nebraska 68508. This is the main office where you can walk in to speak with a representative about Social Security benefits, replacement documents, or account changes.

The office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. Hours can shift without notice, so calling ahead at 1-866-773-0988 (the national Social Security phone line) before you visit is a good idea. You can also ask the representative which services require an appointment versus walk-in availability on the day you plan to go.

Parking is available on the street and in nearby lots. The building is accessible to people with mobility needs. If you cannot visit in person, you can handle many tasks by phone or online through your my Social Security account instead.

Key Takeaways

  • The Lincoln office is at 301 South 13th Street, Suite 100, and is open weekdays 9 a.m. to 4 p.m., closed federal holidays.
  • Call 1-866-773-0988 before visiting to confirm hours and whether you need an appointment for your specific task.
  • Many Social Security tasks—replacing a card, checking benefit amounts, updating address—can be done online through my Social Security or by phone without visiting the office.
  • If you are deaf or hard of hearing, call the TTY number 1-800-325-0778 to reach the office.
  • The office serves Lancaster County and surrounding areas; if you live outside that region, you may have a closer office in your county.

What You Can Do at the Lincoln Office

The Lincoln office handles the most common Social Security tasks. You can explore for retirement benefits, disability benefits, or Supplemental Security Income (SSI) in person. You can also replace a lost or damaged Social Security card, update your name or address on file, report a change in your work status, and ask questions about your benefit amount or payment schedule.

If you are explore for benefits for the first time, bring your birth certificate, proof of citizenship or legal residency (passport or naturalization papers), and recent tax returns or W-2 forms showing your work history. The office staff will tell you what documents you need for your specific situation when you call or arrive.

You do not need an appointment for a replacement card or straightforward address change, but complex cases—such as a first-time disability claim—may require scheduling. Call ahead to ask whether you should book a time slot.

Alternatives to Visiting the Office in Person

The Social Security Administration has made it possible to handle many tasks without traveling to Lincoln. You can create a my Social Security account online at ssa.gov to view your earnings record, check your benefit estimate, change your address, and request a replacement card. The account takes about 10 minutes to set up and works on any computer or phone with internet access.

For questions or to explore for benefits by phone, call 1-800-772-1213 (the national benefits line) Monday through Friday, 7 a.m. to 7 p.m. Central Time. Wait times are often shorter early in the morning or late in the afternoon. You can also schedule a phone appointment through your my Social Security account so a representative calls you at a time that works for you.

If you need an interpreter or have difficulty hearing, the TTY number is 1-800-325-0778. Video relay services and language interpretation are available at no cost.

What to Bring When You Visit

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card if you have it. If you are explore for benefits, bring the documents listed above—birth certificate, proof of citizenship, and work history records. If you are reporting a change, bring any paperwork related to that change (marriage certificate, divorce decree, or employer letter, depending on what changed).

If someone else is handling your Social Security business on your behalf, they will need a signed power of attorney document or representative payee paperwork, depending on the situation. The office can explain what form you need when you call.

Do not bring original documents unless the office specifically asks for them. Bring copies instead, because the office will keep copies on file and return originals to you.

If You Live Outside Lincoln

If you are in a different Nebraska county or a neighboring state, you may have a Social Security office closer to you. Call 1-800-772-1213 and ask for the office nearest your home address. The representative can tell you the location, hours, and phone number. Many smaller towns have part-time offices or satellite locations that serve specific days of the week.

You can also search for offices online at ssa.gov/locator. Enter your zip code and the tool will show all offices within a certain distance, along with their hours and phone numbers.

Common Reasons to Visit or Call

People contact the Lincoln office most often to explore for retirement benefits at age 62 or later, to report a change in income or work status that affects benefits, to replace a lost Social Security card, or to ask about their benefit amount. If you are caring for a child under 16 or a disabled adult, you may also contact the office about family benefits under your Social Security record.

If you have been denied benefits and want to appeal, you can start the appeal process by phone or mail, but the office staff can explain your options and help you understand what evidence to submit. Appeals can take several months, so starting early matters.

Frequently Asked Questions

Do I need an appointment to visit the Lincoln office?

Not for straightforward tasks like replacing a card or updating your address. For complex matters such as a first-time benefits claim, calling ahead to schedule is often faster because the office can prepare your file. Call 1-866-773-0988 to ask whether you need an appointment for your specific need.

What if I cannot visit during business hours?

You can handle most tasks online through my Social Security or by calling 1-800-772-1213 to schedule a phone appointment at a time that works for you. You can also request a callback so you do not have to wait on hold.

How long does it take to explore for benefits in person?

A straightforward process can take 15 to 30 minutes. Complex cases involving disability or family benefits may take longer. The office will give you an estimate when you call or arrive. You do not have to complete everything in one visit; the office can schedule a follow-up appointment if needed.

What if I do not have all my documents?

Call the office before you visit and ask which documents are required for your situation. In some cases, the office can accept a signed statement from you instead of an original document, or they can tell you where to get a replacement copy quickly.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative to help you. If the person is acting as your legal representative (not just a support person), bring a signed power of attorney document so the office can put it on file.