Where the Omaha Social Security office is located and how to visit

The Social Security Administration office serving Omaha is at 10475 Burt Street, Omaha, Nebraska 68114. This is a full-service office where you can handle most Social Security matters in person, including explore for retirement or disability benefits, replacing a Social Security card, and updating your account information.

The office is open Monday through Friday, 9 a.m. to 4 p.m. Central Time. It closes on federal holidays. You do not need an appointment to walk in, but wait times can be long during peak hours — typically mid-morning and early afternoon. If you want to reduce your wait, arriving early in the morning or later in the afternoon usually means shorter lines.

Parking is available at the building. Public transit in Omaha is served by Metro Transit, and the office is accessible by bus routes that serve the Burt Street corridor. If you have mobility limitations or other access needs, you can call ahead to discuss accommodations.

Key Takeaways

  • The Omaha Social Security office is located at 10475 Burt Street and is open Monday through Friday from 9 a.m. to 4 p.m., closed on federal holidays.
  • Walk-in visits are welcome, but you can expect longer waits during mid-morning and early afternoon hours.
  • You can handle retirement applications, disability claims, card replacements, and account updates at this office in person.
  • Calling ahead at the office number allows you to ask about current wait times and discuss any access needs before you visit.

What to bring when you visit the Omaha office

Bring your Social Security card or a document showing your Social Security number. If you do not have your card, bring a birth certificate, passport, or state-issued ID instead. The staff will need proof of your identity and citizenship or lawful residency status.

If you are explore for benefits, bring documents related to your work history, such as recent pay stubs or tax returns. For retirement benefits, you may need to show your birth certificate. For disability claims, bring medical records and documentation of your condition. The office staff can tell you exactly what documents you need for your specific situation when you arrive or if you call ahead.

If someone else is handling your business, bring a signed power of attorney or representative payee form. Social Security has specific forms for this, and the office can provide them if you need one.

Contacting the Omaha office by phone

You can reach the Omaha Social Security office directly at 1-402-965-0500. This number connects you to staff at the Burt Street location. Call during business hours — Monday through Friday, 9 a.m. to 4 p.m. Central Time.

Phone lines are often busy, especially in the morning. If you reach a busy signal or long hold time, try calling back later in the afternoon or the next day. The staff can answer questions about what documents to bring, current wait times, and whether you need to visit in person for your specific need.

For general Social Security questions that do not require local office staff, you can also call the national Social Security customer service line at 1-800-772-1213. That line handles many routine questions and may be faster than the local office number during peak times.

When you might not need to visit in person

Social Security allows you to handle some matters online through your my Social Security account at ssa.gov. You can create a free account to check your earnings record, view your benefit statement, and change your address or phone number without visiting an office.

You can also request a replacement Social Security card online in Nebraska, which will be mailed to you. This process takes about two weeks and avoids a trip to the office entirely.

For some retirement and disability claims, you can start the process online or by phone and complete it without an in-person visit. The staff at the Omaha office can tell you whether your specific situation qualifies for this option.

Accessibility and accommodations at the Burt Street location

The Omaha office building is wheelchair accessible and has accessible parking. If you need an interpreter for a language other than English, call ahead at 1-402-965-0500 to request one. Social Security can arrange interpreters for most languages, though availability may require scheduling your visit in advance.

If you have hearing loss and use a relay service or video relay service, you can use those services to call the office. If you need other accommodations — such as a quiet space to sit while waiting, or information from a companion — mention this when you call ahead.

What to expect during your visit

When you arrive, check in at the front desk and take a number. You will wait in the lobby until your number is called. The wait time depends on how busy the office is that day and what services other visitors are requesting.

When you reach a representative, they will ask about your reason for visiting and review the documents you brought. If you are missing documents, they may be able to tell you what else you need and whether you can provide it that day or need to return. For complex claims, the representative may schedule a follow-up appointment or tell you that you will hear from the office by mail within a certain timeframe.

The entire process can take anywhere from 15 minutes for a straightforward request like a card replacement to an hour or more for a new benefit claim. Plan accordingly and bring something to read or do while you wait.

Other Social Security offices near Omaha

If the Burt Street office is inconvenient, there are other Social Security offices in the greater Omaha area. The Council Bluffs, Iowa office is about 20 minutes west of downtown Omaha and serves the same region. You can visit any Social Security office in the country to handle your business — you are not limited to the one nearest your home.

To find other nearby offices and their hours, visit the Social Security office locator at ssa.gov/locator. You can search by address or zip code to see all offices within a certain distance and their specific hours of operation.

Frequently Asked Questions

Do I need an appointment to visit the Omaha Social Security office?

No, the office accepts walk-ins during business hours. However, you can call 1-402-965-0500 to ask about current wait times before you go, which helps you plan when to visit.

Can I handle my Social Security business by mail or phone instead of visiting in person?

For many routine matters, yes. You can request a replacement card by mail, check your earnings record online, and start some benefit claims by phone. Call the office or visit ssa.gov to find out whether your specific need can be handled without a visit.

What if I do not have a Social Security card or birth certificate?

Bring any government-issued ID you have, such as a passport or state driver's license. The office staff can work with alternative documents to verify your identity. Call ahead to ask what documents they can accept for your situation.

How long does it take to get a replacement Social Security card?

If you request it in person at the office, you may receive it within one to two weeks by mail. If you request it online through your my Social Security account, it typically takes about two weeks. Expedited options are not available.

Can I bring someone with me to help during my visit?

Yes, you can bring a family member, friend, or representative. If the person is acting as your official representative, bring a signed power of attorney form or representative payee form. Otherwise, they can straightforward accompany you and help you communicate.