Where the Provo Social Security office is located
The Social Security Administration office in Provo is at 88 West Center Street, Provo, Utah 84601. This is a full-service office where you can handle most Social Security matters in person, including explore for retirement, disability, or survivor benefits; replacing a lost Social Security card; or updating your personal information on file.
The office is in downtown Provo, near the intersection of Center Street and University Avenue. Street parking is available on Center Street and nearby side streets. There is no dedicated parking lot for the office.
Hours and how to contact the office
The Provo office is open Monday through Friday, 9:00 a.m. to 4:00 p.m., and closed on federal holidays. You can visit without an appointment, but wait times vary depending on the time of day and day of the week. Mornings, especially early in the week, typically have shorter waits.
To reach the office by phone, call 1-800-772-1213 (the national Social Security number). This line connects you to a representative who can answer questions, schedule an appointment, or direct you to the Provo office. You can also call the Provo office directly at 801-375-5913 during business hours.
If you prefer to handle matters online, you can create or sign into your my Social Security account at ssa.gov. Many tasks—such as checking your earnings record, requesting a replacement card, or changing your address—can be completed through your account without visiting an office.
Key Takeaways
- The Provo Social Security office is located at 88 West Center Street, Provo, Utah 84601, and is open Monday through Friday from 9:00 a.m. to 4:00 p.m.
- You can visit without an appointment, but you can also call 1-800-772-1213 to schedule one or ask questions before you go.
- Many Social Security tasks can be completed online through your my Social Security account instead of visiting in person.
- The office handles retirement, disability, survivor benefits, Social Security card replacement, and address changes.
- Street parking is available near the office; there is no dedicated parking lot.
What to bring when you visit
If you are explore for benefits or replacing a Social Security card, bring your original birth certificate or a certified copy, a photo ID (such as a driver's license or passport), and proof of citizenship or legal residency if you were not born in the United States. For most other matters, such as updating your address or phone number, you may only need your Social Security card and a photo ID.
If you are explore for benefits on behalf of someone else—such as a spouse or child—bring documents for that person as well. The office staff can tell you exactly what you need before you complete your process.
When to visit in person versus using online services
You can handle many tasks online through your my Social Security account: check your earnings record, request a replacement Social Security card, change your address or phone number, and view your benefit statement. Creating an account takes about 10 minutes and requires your Social Security number, date of birth, email address, and a way to verify your identity (such as a credit card or bank account).
You will need to visit the office in person to explore for retirement, disability, or survivor benefits for the first time; to explore for benefits on behalf of a minor or dependent; or to handle matters that require original documents or a signature. If you are unsure whether you can handle something online, call 1-800-772-1213 and ask.
Alternatives if you cannot visit the Provo office
If you cannot travel to Provo, you have several options. You can call 1-800-772-1213 to ask questions, request forms, or schedule a phone appointment with a representative who can walk you through your situation. Some matters can be completed entirely by phone.
You can also visit a different Social Security office in Utah if one is closer to you. The Salt Lake City office is at 125 South State Street, Salt Lake City, Utah 84138. The Ogden office is at 2525 Grant Avenue, Ogden, Utah 84401. Both offices have the same hours and services as the Provo location.
What happens after you visit or explore
If you explore for benefits in person, the office staff will give you a receipt showing what you submitted and what additional information they may need from you. Processing times vary: retirement benefit applications typically take two to three months, while disability applications can take three to six months or longer.
You can check the status of your process online through your my Social Security account or by calling 1-800-772-1213. The Social Security Administration will contact you by mail or phone if they need more information from you.
Frequently Asked Questions
Do I need an appointment to visit the Provo office?
No, you can walk in during business hours without an appointment. However, you can call 1-800-772-1213 to schedule one if you prefer to avoid waiting. Appointments are typically available within a few days.
Can I explore for Social Security benefits by mail or phone?
Yes. You can explore by phone by calling 1-800-772-1213, and a representative will guide you through the process. You can also start an process online through your my Social Security account. Some applications must be completed in person if original documents are required.
How long does it take to get a replacement Social Security card?
If you request a replacement card in person at the Provo office, you will receive it by mail within one to two weeks. If you request one online through your my Social Security account, it may take slightly longer. You will receive a notice in the mail when your card is on its way.
What if I need to explore for benefits for my child?
You can explore for your child's benefits in person at the Provo office or by calling 1-800-772-1213. You will need your child's birth certificate, Social Security number (if they have one), and proof of your relationship to the child. The office staff can explain what documents you need before you explore.
Can I handle everything online, or do I have to visit the office?
Many tasks can be completed online, but explore for benefits for the first time, explore on behalf of a dependent, or handling matters that require original documents usually requires a visit or phone call. Call 1-800-772-1213 to ask whether your specific situation can be handled online.