Where Social Security offices are located in Queens
Queens has multiple Social Security offices spread across the borough. The main office is located in Jamaica at 168-25 Jamaica Avenue, Jamaica, NY 11432. There is also an office in Flushing at 136-20 38th Avenue, Flushing, NY 11354, and one in Far Rockaway at 14-40 Cornaga Avenue, Far Rockaway, NY 11691. Each office serves residents in its surrounding area, though you can visit any office regardless of where you live.
The Social Security Administration (SSA) does not require you to visit a specific office based on your address. However, visiting the office closest to you may be more convenient. You can confirm current office locations and hours by calling 1-800-772-1213 or visiting the Social Security website's office locator tool.
Key Takeaways
- Queens has three Social Security offices: Jamaica, Flushing, and Far Rockaway, each with different hours and services available.
- You do not need to visit the office in your neighborhood — you can go to any Social Security office in Queens or elsewhere.
- Calling ahead or checking online before you visit will tell you current hours, wait times, and whether you need an appointment.
- Bring your Social Security card, photo ID, and any documents related to your reason for visiting (birth certificate, proof of income, medical records).
- Many common tasks can be handled by phone or online without a visit, which often takes less time than going to an office.
What you can do at a Social Security office in Queens
Social Security offices handle a range of tasks related to your Social Security account and benefits. You can replace a lost or damaged Social Security card, change your name or address on file, report a change in your work or income, and discuss retirement, disability, or survivor benefits. Staff can also help you understand your Social Security statement and answer questions about how your benefits are calculated.
If you are explore for benefits for the first time or need to appeal a decision, an office visit may be necessary, though many of these tasks can also be started online or by phone. The office staff can walk you through what documents you will need and what to expect in the process.
How to make an appointment or walk in
Social Security offices in Queens accept both appointments and walk-in visitors, though wait times vary. Making an appointment is usually faster and more reliable. You can schedule an appointment by calling 1-800-772-1213 (TTY 1-800-325-0778 for hearing impaired) or by creating an account on ssa.gov and requesting an appointment online.
If you walk in without an appointment, arrive early in the day — offices typically have shorter waits in the morning. Be prepared to wait, especially during peak times like the beginning and middle of the month. Some offices may close to walk-ins if they are at capacity, so calling ahead to check current wait times is a good idea.
Documents to bring to your visit
Always bring your Social Security card and a photo ID (driver's license, passport, or state ID). Beyond these basics, what else you need depends on why you are visiting. If you are replacing a card, your ID is usually enough. If you are reporting a name change, bring a marriage certificate, divorce decree, or court order. If you are discussing benefits, bring recent pay stubs, tax returns, or proof of self-employment income.
For disability-related visits, bring medical records or a list of your doctors and hospitals. For survivor benefits, bring a death certificate and proof of your relationship to the deceased. If you are unsure what to bring, call the office or ask when you schedule your appointment — staff can tell you exactly what documents will speed up your visit.
Hours and accessibility at Queens offices
Social Security offices in Queens are typically open Monday through Friday, 9 a.m. to 4 p.m., though hours vary by location. The Jamaica office may have different hours than the Flushing or Far Rockaway offices. Some offices close for lunch or have reduced hours on certain days, so check before you go. Call 1-800-772-1213 to confirm the current hours for the specific office you plan to visit.
All Social Security offices are accessible to people with disabilities. Offices have wheelchair access, and staff can provide interpreters for deaf and hard-of-hearing visitors if you request one in advance. If you have mobility challenges or other accessibility needs, mention them when you call to schedule your appointment so the office can prepare.
Alternatives to visiting an office in person
Many Social Security tasks do not require a visit to an office. You can create a my Social Security account on ssa.gov to view your statement, change your address, report earnings, and request a replacement card. You can also handle many tasks by phone at 1-800-772-1213. Phone service is available Monday through Friday, 7 a.m. to 7 p.m., and some services are available 24/7 through the automated system.
Using the phone or online options often means shorter wait times and no travel. If you are comfortable with these methods, they may be faster than visiting an office. However, some situations — like explore for benefits for the first time or handling complex cases — may require an in-person visit or a conversation with a representative.
What to expect during your visit
When you arrive at a Social Security office in Queens, check in at the front desk or with the receptionist. You will receive a number or be added to the queue. Wait times vary widely depending on the time of day, day of the week, and how busy the office is. Bring something to read or work on, as waits can range from 15 minutes to over an hour.
When your number is called, you will go to a window or private area with a Social Security representative. Explain what you need help with, and the representative will guide you through the process. If you need documents you did not bring, ask whether the office can obtain them or whether you need to return with them. Most visits take 15 to 30 minutes once you reach a representative.
Frequently Asked Questions
Do I need an appointment to visit a Social Security office in Queens?
No, you can walk in without an appointment, but making one is usually faster. Appointments reduce wait time significantly. Call 1-800-772-1213 or go to ssa.gov to schedule one. Walk-ins are served on a first-come, first-served basis and may wait an hour or more.
Can I visit any Social Security office in Queens, or do I have to go to the one near me?
You can visit any Social Security office in Queens or anywhere in the country. There is no requirement to use the office in your neighborhood. Choose whichever location is most convenient for you.
What if I do not have all the documents the office asks for?
Call the office before your visit and explain what you have and what you are missing. Staff can tell you whether you can proceed without certain documents or whether you need to return with them. In some cases, the office can help you obtain missing documents like a birth certificate.
Can I bring someone with me to help during my visit?
Yes, you can bring a family member, friend, or representative to help you. If you have a power of attorney or legal representative, bring documentation of that arrangement. Let the office know in advance if you are bringing someone, especially if they will be speaking on your behalf.
What if I cannot visit an office because of illness or disability?
Call 1-800-772-1213 and explain your situation. Social Security can sometimes conduct interviews by phone or arrange a home visit in certain circumstances. The representative can discuss options with you and determine what is possible for your specific needs.