Where the Reno Social Security Office Is Located

The Social Security Administration office in Reno is at 50 South Virginia Street, Suite 210, Reno, Nevada 89501. This is a full-service office where you can handle most Social Security matters in person, including explore for retirement, disability, or survivor benefits; replacing a lost Social Security card; or updating your personal information.

The office sits in downtown Reno, near the Truckee River. If you are driving, street parking is available on Virginia Street and in nearby lots. Public transit in Reno is limited; the Reno Transit system runs bus routes through downtown, but you may want to confirm the current schedule before you go.

Hours and How to Make an Appointment

The Reno office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. You do not need an appointment to walk in, but wait times can be long during peak hours, especially early in the week and early in the month. Making an appointment ahead of time will reduce your wait.

To schedule an appointment, call the Social Security national customer service line at 1-800-772-1213 (TTY 1-800-325-0778 for deaf and hard of hearing callers). You can also create a my Social Security account online at ssa.gov and request an appointment through your account. When you call or request online, tell the representative you want to visit the Reno office specifically.

If you cannot reach someone by phone, you can visit ssa.gov/myaccount to set up an appointment without calling. The online system will show you available dates and times at the Reno location.

Key Takeaways

  • The Reno Social Security office is at 50 South Virginia Street, Suite 210, and is open Monday through Friday, 9 a.m. to 4 p.m.
  • You can walk in without an appointment, but calling 1-800-772-1213 to schedule one will reduce your wait time.
  • You can also schedule an appointment online through your my Social Security account at ssa.gov/myaccount.
  • Bring a photo ID, proof of citizenship or legal residency, and any documents related to your reason for visiting (such as a birth certificate for a name change or medical records for a disability claim).

What Documents to Bring

What you need to bring depends on why you are visiting. For any visit, bring a photo ID such as a driver's license or passport. You will also need proof of citizenship or legal residency — a birth certificate, passport, or naturalization papers work for this.

If you are explore for a Social Security card or replacing a lost one, bring your birth certificate and proof of citizenship or residency. If you are explore for retirement or disability benefits, bring medical records, work history, and tax returns from the past two years. If you are updating your name or address, bring your photo ID and the document that shows the change (such as a marriage certificate or lease).

Call ahead or check ssa.gov before you go to confirm what documents the office needs for your specific situation. Bringing the wrong papers means a wasted trip.

What You Can Do at the Reno Office

The Reno office handles the full range of Social Security services. You can explore for retirement benefits if you are 62 or older, explore for disability or survivor benefits, replace or correct a Social Security card, update your name or address, report a change in your work or income, request a replacement Medicare card, and get a Social Security statement showing your earnings history.

You can also report the death of a family member who was receiving benefits, ask questions about your benefits, and resolve problems with your account. If your case is complex or involves a representative payee (someone managing your benefits for you), the office staff can walk you through the process.

If You Cannot Visit in Person

You do not have to visit the office to handle many Social Security matters. You can create a my Social Security account at ssa.gov and manage your benefits online — you can view your earnings record, change your address, request a replacement card, and more without leaving home.

You can also call 1-800-772-1213 to speak with a representative by phone. Phone lines are busiest early in the week and early in the month, so calling mid-week or mid-month may get you through faster. If you are deaf or hard of hearing, call the TTY line at 1-800-325-0778.

For some matters — such as explore for disability benefits or handling a complex case — the office may require you to visit in person or provide documents by mail. The representative you speak with will tell you what is required for your situation.

Parking and Getting There

Street parking on Virginia Street is free and usually available, though it may be tight during business hours. Several paid parking lots are within a block of the office. The Reno Transit system runs bus routes through downtown; check the current schedule at renotransit.com to see which routes stop near 50 South Virginia Street.

If you are coming from outside Reno, the office is about 30 minutes from the Reno-Tahoe International Airport and about 45 minutes from Carson City. There is no dedicated Social Security office in Carson City, so Reno is the nearest full-service location for residents of the capital.

Frequently Asked Questions

Do I need an appointment to visit the Reno office?

No, you can walk in without an appointment. However, wait times are often shorter if you schedule one ahead of time by calling 1-800-772-1213 or through your my Social Security account online.

What if I need to visit but I am not in Reno?

You can handle many matters online through ssa.gov or by phone at 1-800-772-1213. If you must visit an office in person, you can go to any Social Security office in Nevada or another state — your case will be the same regardless of which office you visit.

How long does a visit usually take?

A straightforward matter such as replacing a card or updating your address may take 15 to 30 minutes. explore for benefits or handling a complex case can take an hour or more. Arriving early in the day or mid-week usually means shorter waits.

Can I bring someone with me to my appointment?

Yes, you can bring a family member, friend, or representative. If someone else is managing your benefits as a representative payee, they may need to be present for certain matters. Ask when you schedule your appointment whether a companion is needed.

What if I do not have all my documents?

Call the office at 1-800-772-1213 before you visit to ask which documents are required for your situation. In some cases, the office can help you obtain missing documents or accept a statement from you in place of a document. Do not make a trip without confirming what you need first.