The Rome Social Security office location and hours
The Social Security Administration office in Rome, Georgia is located at 10 Riverside Parkway, Rome, GA 30161. The office serves Floyd County and surrounding areas. Hours are Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays.
You can reach this office by phone at 1-800-772-1213 (the national Social Security number) or 706-291-5525 (the local Rome office direct line). The national line has shorter wait times early in the morning, typically before 10 a.m. The local line connects you to staff who handle Rome-area cases.
If you need to visit in person, arrive early — the office does not take appointments for walk-ins, and wait times can exceed two hours during mid-morning and early afternoon. Bring your Social Security card, photo ID, and any documents related to your reason for visiting.
Key Takeaways
- The Rome office is at 10 Riverside Parkway and is open Monday through Friday from 9 a.m. to 4 p.m., closed on federal holidays.
- Call 1-800-772-1213 (national line) or 706-291-5525 (local line) to speak with someone without visiting in person.
- Walk-in visits do not require an appointment, but waits often run two hours or longer during business hours.
- Bring your Social Security card, photo ID, and any documents related to your reason for visiting.
What you can do at the Rome office
The Rome Social Security office handles retirement benefit applications, Medicare enrollment, Supplemental Security Income (SSI) questions, and replacement Social Security cards. You can also report changes to your account — a name change, address change, or work status change — in person or by phone.
If you are explore for retirement benefits, the office can walk you through the process process and answer questions about your benefit amount. If you are already receiving benefits and need to report a life event (marriage, divorce, death of a family member), staff can update your record on the spot.
The office also issues replacement Social Security cards if yours is lost, stolen, or damaged. You will need to bring proof of citizenship (birth certificate, passport, or naturalization papers), proof of identity (driver's license or state ID), and proof of your current address (utility bill or lease).
When to call instead of visiting
Many transactions do not require a visit. You can report a change of address, request a replacement card, or ask about your benefit amount over the phone. The national line 1-800-772-1213 can handle most routine questions and direct you to the right department.
If you need a detailed conversation about your specific situation — for example, if you are unsure whether you are ready to claim retirement benefits or if you have questions about how work affects your benefits — calling the local office at 706-291-5525 often gets you to someone who knows your case history.
For questions about Medicare, you can also call 1-800-MEDICARE (1-800-633-4227), which has specialists in Medicare enrollment and coverage questions.
Documents to bring for common visits
| Reason for visit | Documents to bring |
|---|---|
| explore for retirement benefits | Birth certificate, proof of citizenship, marriage certificate (if applicable), divorce decree (if applicable), W-2 forms or tax returns from the past two years |
| Request replacement card | Proof of citizenship, proof of identity, proof of current address |
| Report a name change | Social Security card, photo ID, court order or marriage certificate showing the new name |
| Report a death in the family | Death certificate, Social Security card of the deceased, proof of your relationship to the deceased |
| Discuss benefit amount or work history | Social Security card, photo ID, recent pay stubs or tax returns if discussing work |
Alternatives to visiting the Rome office
You can create a my Social Security account online at ssa.gov/myaccount. This account lets you view your earnings record, print a benefit verification letter, change your address, and request a replacement card without calling or visiting. You will need your Social Security number, email address, and a way to verify your identity (usually a mobile phone number or email address on file with another government agency).
The online portal is available 24 hours a day and does not have wait times. If you are comfortable with online tools, creating an account and handling routine tasks there saves a trip to Rome.
For questions that require a conversation, the national phone line 1-800-772-1213 is often faster than visiting in person. Wait times on the phone line vary, but you can call back later if the wait is long rather than sitting in the office.
Parking and accessibility at the Rome location
The office at 10 Riverside Parkway has a parking lot. The building is wheelchair accessible, with accessible parking spaces near the entrance. If you have mobility concerns or need accommodations, call ahead at 706-291-5525 to let staff know you are coming — they can sometimes arrange for you to be seen more quickly or direct you to an accessible entrance.
The office is located near downtown Rome, close to the Etowah River. If you are unfamiliar with the area, use GPS or a mapping app to navigate to 10 Riverside Parkway.
What to expect during your visit
When you arrive, check in at the front desk and take a number. You will wait until your number is called. Staff will direct you to a window or office where you will meet with a Social Security representative. The conversation typically takes 15 to 45 minutes, depending on the complexity of your situation.
If the office is very busy, staff may offer to schedule a callback appointment — you leave your number, and someone calls you back within a few days rather than you waiting in the office. Ask about this option if the wait is long.
Bring all documents with you, even if you are not sure whether you will need them. It is better to have them and not use them than to discover mid-visit that you need to come back.
Frequently Asked Questions
Can I make an appointment at the Rome Social Security office?
The Rome office does not take appointments for most visits. You arrive during business hours and take a number. However, if you call ahead at 706-291-5525 and explain your situation, staff may be able to schedule a callback appointment where someone calls you back within a few days instead of you waiting in the office.
What is the best time to visit or call?
Early morning — before 10 a.m. — typically has shorter wait times both in person and on the phone. Avoid mid-morning and early afternoon if you want to minimize your wait. Calling the national line 1-800-772-1213 early in the week (Monday or Tuesday) also tends to have shorter waits than calling late in the week.
Do I need to bring my original Social Security card?
For most visits, bring your Social Security card or a copy of it. If you are requesting a replacement card, you do not need the original — in fact, you cannot bring it because it is lost or damaged. Always bring a photo ID instead.
Can I handle my Social Security business online instead of visiting the office?
Many tasks can be done online through my Social Security at ssa.gov/myaccount or by phone at 1-800-772-1213. You can view your earnings record, request a replacement card, change your address, and check your benefit amount without visiting. Only complex situations or applications that require documents to be reviewed in person require a visit.
What if I do not speak English fluently?
Call 1-800-772-1213 and ask for an interpreter. Social Security provides interpretation services in many languages at no cost. If you prefer to visit in person, call the Rome office at 706-291-5525 ahead of time to request an interpreter so staff can arrange one before you arrive.