The Roseville Social Security office location and hours

The Social Security Administration maintains a field office in Roseville at 1515 Eureka Road, Suite 200, Roseville, CA 95661. This office serves residents of Roseville and surrounding areas in Placer County who need to handle Social Security matters in person.

Office hours are typically 9:00 a.m. to 4:00 p.m., Monday through Friday, but hours can change seasonally or due to staffing. Before you travel, call the office directly at 1-866-401-0221 to confirm current hours and whether you need an appointment. The Social Security Administration has moved toward appointment-based service, so arriving without one may mean a longer wait or being asked to return at a scheduled time.

You can also schedule an appointment online through the Social Security website (ssa.gov) or by phone. Online scheduling lets you pick a date and time that works for you, which often reduces wait time on the day you visit.

Key Takeaways

  • The Roseville office is located at 1515 Eureka Road, Suite 200, and operates Monday through Friday from 9:00 a.m. to 4:00 p.m., though you should call ahead to confirm hours.
  • Scheduling an appointment before you visit will typically get you seen faster than walking in without one.
  • You can schedule appointments online at ssa.gov or by calling 1-866-401-0221.
  • If you cannot visit in person, you can handle many Social Security tasks by phone, mail, or through your online my Social Security account.
  • Bring a photo ID and your Social Security card (or a record of your number) to any in-person visit.

What you can do at the Roseville office

The Roseville field office handles the same range of Social Security matters as any other field office. You can explore for retirement benefits, report a change in your income or living situation, replace a lost Social Security card, request a benefit verification letter, or discuss questions about your account.

If you are explore for disability benefits, the office can take your process and answer questions about the process, though the actual decision is made by a separate disability information unit. The office staff cannot tell you whether you will be approved; they can only explain what the agency needs from you and what happens next.

You can also use the office to resolve problems with your account — for example, if your name or date of birth is recorded incorrectly, or if you need to update your direct deposit information.

Documents to bring to your visit

Bring a photo ID (driver's license, passport, or state ID card) and your Social Security card or a record of your nine-digit Social Security number. If you do not have your card, write down the number if you know it; the office can look up your account by name and date of birth.

If you are explore for benefits or reporting a change, bring documents that support your claim. For retirement benefits, bring your birth certificate. For a name change, bring a marriage certificate, divorce decree, or court order. For income changes, bring recent pay stubs or tax returns. The staff will tell you exactly what they need once you explain your reason for visiting.

If someone else is handling your Social Security business (a family member, attorney, or representative), bring a signed power of attorney or representative payee form. The office will not discuss your account with anyone else without written authorization.

Alternatives to visiting in person

Many Social Security tasks do not require a trip to the office. You can create a my Social Security account at ssa.gov to view your earnings record, check your benefit estimate, change your address, update your direct deposit, and request a benefit verification letter — all from home, 24 hours a day.

For questions or to explore for benefits, you can call Social Security's national customer service line at 1-800-772-1213 (TTY 1-800-325-0778). Wait times are often shorter early in the morning or late in the week. You can also mail documents to the Roseville office or request that the office mail you an process form.

If you need an interpreter, the office provides interpretation services in many languages at no cost. Tell the office when you schedule your appointment so they can arrange an interpreter for your visit.

What to expect when you arrive

If you have an appointment, arrive 10 to 15 minutes early to allow time for check-in. You will be asked to show your photo ID and may be asked security questions to confirm your identity. The staff will then direct you to a representative who handles your type of request.

If you arrive without an appointment, you may be placed on a waiting list or asked to schedule one for a future date. During busy times (typically mid-morning and mid-week), wait times can exceed an hour. Having an appointment significantly reduces this uncertainty.

The office is located in a commercial building with parking available. If you have mobility concerns, call ahead to ask about accessible parking or entrance options.

If you cannot reach the Roseville office

If the Roseville office is closed or you cannot reach them by phone, you can contact Social Security through other channels. The national customer service line at 1-800-772-1213 can answer questions, take applications, and direct you to the nearest open office or alternative service option.

You can also visit any Social Security office in California — the agency will route your request to the correct office for processing. If you live closer to another office, you may find it more convenient to visit there instead.

For deaf and hard-of-hearing callers, use the TTY number 1-800-325-0778. For Spanish speakers, call 1-800-772-1213 and press 2 for Spanish-language service.

Frequently Asked Questions

Do I need an appointment to visit the Roseville office?

Appointments are not strictly required, but they are strongly recommended. With an appointment, you will typically be seen at your scheduled time. Without one, you may wait an hour or more, or be asked to return at a later date. You can schedule online at ssa.gov or by calling 1-866-401-0221.

Can I handle my Social Security business without visiting the office?

Yes. You can create a my Social Security account online to view benefits, change your address, and request letters. You can also call 1-800-772-1213 to explore for benefits or ask questions. Many people never need to visit an office in person.

What if I lost my Social Security card?

You can request a replacement card by mail or in person at the Roseville office. You will need a photo ID and proof of citizenship or legal residency. You can also request a replacement online through your my Social Security account if you have one set up.

How long does it take to get a decision on a disability claim?

The Roseville office can take your process, but the decision is made by the state disability information unit, which typically takes 3 to 6 months. You will receive a letter in the mail with the decision. You can check the status of your claim online or by calling 1-800-772-1213.

What if I need an interpreter?

Social Security provides free interpretation services in many languages. When you schedule your appointment, tell the office what language you need. Interpreters are available for in-person visits and phone calls.