Where the Sacramento Social Security office is located and how to visit

The Social Security Administration office in Sacramento is at 8340 Florin Road, Sacramento, CA 95829. This is a full-service office where you can handle most Social Security matters in person, including explore for retirement, disability, or survivor benefits; replacing a Social Security card; or updating your account information.

The office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. You do not need an appointment to walk in, but wait times vary. If you want to reduce your time in the office, you can call ahead at 1-800-772-1213 (the national Social Security phone line) to ask about current wait times or to schedule an appointment.

Parking is available in the lot adjacent to the building. The office is accessible to people with mobility limitations. Public transit to the location is available through Sacramento Regional Transit (RT) — check the RT website or call 916-321-RIDE for current bus routes to that address.

What documents to bring when you visit

What you need depends on why you are visiting. For any in-person visit, bring your photo ID (driver's license, passport, or state ID card). If you do not have one, bring two documents that show your name and date of birth, such as a birth certificate and a utility bill.

If you are explore for benefits, bring your Social Security card or a record of your number, your birth certificate, proof of citizenship or legal residency (passport or naturalization papers), and a recent pay stub or tax return to verify your income. If you are explore for disability benefits, also bring medical records or the names and addresses of doctors who have treated you.

If you are replacing a lost or stolen Social Security card, bring your ID and proof of citizenship. If you are updating your name, bring your ID and a document showing the legal name change, such as a marriage certificate or court order.

Key Takeaways

  • The Sacramento office is at 8340 Florin Road and is open Monday through Friday, 9 a.m. to 4 p.m., with no appointment required but longer waits possible during peak hours.
  • You can call 1-800-772-1213 before visiting to ask about wait times or to schedule an appointment if you prefer not to walk in.
  • Bring a photo ID and the specific documents for your purpose — such as a birth certificate and proof of income if you are explore for benefits, or a marriage certificate if you are changing your name.
  • The office handles retirement, disability, survivor benefits, Social Security card replacement, and account updates in person.

What you can do by phone or online instead of visiting in person

Many Social Security tasks do not require a trip to the office. You can call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m., to ask questions, report a change in your circumstances, or request a replacement Social Security card (which will be mailed to you). The phone line has interpreters for languages other than English.

You can also create a my Social Security account at ssa.gov to view your earnings record, check your benefit estimate, change your address, report a change of circumstances, and request a replacement card online. Creating an account requires your Social Security number, date of birth, email address, and a way to verify your identity — usually a credit card, bank account, or mortgage account.

Some applications — such as for retirement or disability benefits — still require an in-person visit or a phone interview with a Social Security representative, but you can start the process online or by phone and ask when you will need to come in.

How to reach the Sacramento office by phone

The national Social Security phone line, 1-800-772-1213, routes calls to the Sacramento office when you are calling from the Sacramento area. Call Monday through Friday, 7 a.m. to 7 p.m. You can also call TTY 1-800-325-0778 if you are deaf or hard of hearing.

Wait times on the phone line are often long, especially early in the week and early in the month. If you reach a busy signal, hang up and try again later, or use the online my Social Security account to handle routine tasks instead.

You can also request a callback by calling the main line and selecting the option to leave a number. A representative will call you back during business hours, though this may take several days.

What to do if you cannot visit during office hours

If you cannot visit during the office's Monday-to-Friday schedule, the my Social Security online account is available 24 hours a day, 7 days a week. You can view your account, request a replacement card, report a change of address, and check your benefit estimate without visiting the office or calling during business hours.

For questions that require a conversation with a representative, you can call 1-800-772-1213 and request a callback, which will happen during the office's regular hours. Some Social Security field offices also offer limited evening or Saturday hours — call the main line to ask whether the Sacramento office does.

What happens after you visit or contact the office

If you explore for benefits in person, a representative will take your process and tell you what happens next. Most applications are processed within 30 to 60 days, though disability applications often take longer. You will receive a notice in the mail telling you whether you were approved or denied, and if denied, what you can do to appeal.

If you request a replacement Social Security card in person, you will be told when to expect it in the mail — usually within 7 to 10 business days. If you request one by phone or online, the card will be mailed to the address on file.

If you report a change of address or circumstance, the change takes effect on the date you report it. Keep a record of the date and the name of the representative you spoke with, in case you need to follow up.

Frequently Asked Questions

Do I need an appointment to visit the Sacramento Social Security office?

No, you can walk in without an appointment. However, you can call 1-800-772-1213 to ask about wait times or to schedule an appointment if you prefer to reduce your time in the office.

What if I do not have a photo ID?

Bring two documents that show your name and date of birth instead, such as a birth certificate, utility bill, or bank statement. The office will accept these in place of a photo ID.

Can I explore for Social Security benefits online?

You can start an process on the my Social Security website, but you will likely need to complete it by phone or in person. Call 1-800-772-1213 to ask whether your specific situation can be finished online.

How long does it take to get a replacement Social Security card?

If you request one in person at the office, it will be mailed to you within 7 to 10 business days. If you request one online or by phone, the timeline is the same.

What if I need to speak to someone in a language other than English?

The phone line 1-800-772-1213 has interpreters for many languages. Tell the representative your language when you call, and they will connect you with an interpreter at no cost.