The St. Paul Social Security office location and hours

The Social Security Administration office in St. Paul is located at 2901 Metro Drive, Suite 100, Bloomington, MN 55425. This is the main office serving the Twin Cities metro area. The office is open Monday through Friday, 9 a.m. to 4 p.m., and closed on federal holidays.

You can reach this office by phone at 1-866-SSA-1213 (1-866-772-1213). This is the national Social Security phone line, but it routes to local staff who handle St. Paul area cases. Wait times are typically shorter early in the morning or late in the afternoon. The office does not take walk-ins without an appointment, so calling ahead or scheduling online is necessary before visiting in person.

The office serves residents of Hennepin County and surrounding areas. If you live in a different Minnesota county, you may have a closer office — the Social Security Administration website has a field office locator tool where you can enter your zip code to find the nearest location.

Key Takeaways

  • The St. Paul-area Social Security office is in Bloomington at 2901 Metro Drive, Suite 100, and requires an appointment before you visit.
  • You can call 1-866-772-1213 to reach the office, schedule an appointment, or ask questions about your account.
  • The office is open weekdays 9 a.m. to 4 p.m. and closed on federal holidays.
  • You can also schedule appointments and handle many tasks online through your personal my Social Security account without visiting the office.

What you can do at the St. Paul office

The St. Paul office handles the same services as any Social Security field office: explore for retirement benefits, disability benefits, or survivor benefits; replacing a lost Social Security card; updating your personal information; and discussing your earnings record. You can also ask questions about how benefits are calculated or what your monthly payment will be.

Not every task requires an in-person visit. You can create a my Social Security account online to view your earnings record, change your address, set up direct deposit, or request a replacement Social Security card without going to the office. Many people find this faster than scheduling an appointment, especially for straightforward changes.

How to schedule an appointment

You have three ways to schedule an appointment at the St. Paul office. The fastest is online through the Social Security Administration website — go to ssa.gov, select "Schedule an Appointment," and choose the St. Paul office from the list. You will see available dates and times and can book directly.

You can also call 1-866-772-1213 to schedule by phone. A representative will ask what you need to discuss and book you into an available slot. If you call, have your Social Security number ready.

Walk-ins are not accepted. If you show up without an appointment, staff will ask you to call or schedule online instead. This policy means wait times for people with appointments are shorter.

What to bring to your appointment

Bring a photo ID — a driver's license, passport, or state ID card. If you are explore for benefits for the first time, bring your original birth certificate or a certified copy, proof of citizenship (passport, naturalization papers, or birth certificate), and proof of your current address (a recent utility bill or lease).

If you are replacing a lost Social Security card, bring only your photo ID and proof of address. If you are updating information on your account, bring whatever documents support the change — for example, a marriage certificate if you changed your name, or a new address if you moved.

The office staff will tell you during your appointment if they need additional documents. It is better to bring more than you think you need than to make a second trip.

Alternatives to visiting the office in person

The Social Security Administration has expanded online and phone services specifically to reduce the need for office visits. You can create a my Social Security account at ssa.gov to view your earnings record, change your address, request a replacement card, or set up direct deposit. This takes about 10 minutes and requires only your Social Security number, date of birth, and email address.

For questions about your benefits or account, call 1-866-772-1213. Representatives can answer questions about how much you will receive, when you can start benefits, or how your earnings affect your payments. This is often faster than scheduling an office appointment.

If you need to explore for benefits, you can start the process online at ssa.gov and then finish it by phone or in person. Starting online saves time because the office already has your information when you call or visit.

Getting to the St. Paul office by transit

The office is located in Bloomington, south of St. Paul, at 2901 Metro Drive. If you use public transit, Metro Transit bus routes 21 and 22 stop near the office. Check the Metro Transit website (metrotransit.org) for current schedules and directions from your location.

If you drive, the office has a parking lot. The address is 2901 Metro Drive, Suite 100, Bloomington, MN 55425. GPS and mapping apps will direct you to the correct entrance.

Frequently Asked Questions

Can I do everything I need online without visiting the office?

Most tasks can be done online or by phone: viewing your earnings record, changing your address, requesting a replacement card, and setting up direct deposit. explore for benefits can start online. However, some complex situations may require an in-person appointment — the staff on the phone line can tell you whether you need to visit.

How long does an appointment usually take?

A straightforward task like replacing a card or updating your address takes 15 to 30 minutes. explore for benefits or discussing a complex question may take 45 minutes to an hour. The office tries to stay on schedule, so arriving a few minutes early is helpful.

What if I cannot get to the Bloomington office?

Call 1-866-772-1213 and ask whether your task can be handled by phone. Many people complete their business without visiting an office. If you need an in-person appointment and cannot reach Bloomington, ask the representative whether another Minnesota office is closer to you.

Do I need an appointment if I just have a quick question?

Yes, the office requires appointments for all visits. If you have a quick question, call 1-866-772-1213 instead — you will usually reach someone faster by phone than by scheduling an appointment.

What happens if I miss my appointment?

Call the office as soon as you realize you cannot make it. The phone number is 1-866-772-1213. Canceling ahead lets someone else use that time slot. If you miss an appointment without calling, you may have to wait longer to schedule your next one.