Where the Staten Island Social Security office is located and how to visit
The Social Security Administration runs a field office on Staten Island at 1 Cebra Avenue, Staten Island, NY 10305. This is a full-service office where you can handle most Social Security matters in person, including explore for retirement benefits, disability benefits, or a replacement Social Security card.
The office is open Monday through Friday, 9 a.m. to 4 p.m. You do not need an appointment to walk in, but wait times can be long during peak hours — typically mid-morning and early afternoon. If you want to reduce wait time, arriving before 10 a.m. or after 2 p.m. often means a shorter line.
Parking is available on the street near the building. The office is accessible by the S40 and S42 bus routes if you use public transportation. If you have mobility limitations or other access needs, you can call ahead to let staff know you are coming.
Key Takeaways
- The Staten Island Social Security office is located at 1 Cebra Avenue and is open Monday through Friday from 9 a.m. to 4 p.m.
- You can visit without an appointment, but arriving before 10 a.m. or after 2 p.m. typically means shorter wait times.
- You can handle retirement applications, disability claims, replacement cards, and most other Social Security matters at this office in person.
- You can also reach this office by phone at 1-800-772-1213 to ask questions or schedule a callback instead of waiting in person.
- If you cannot visit in person, you can start many applications online through my Social Security at ssa.gov or by phone.
What you can do at the Staten Island office
The Staten Island field office handles the full range of Social Security services. You can explore for retirement benefits, file for Supplemental Security Income (SSI), start a disability claim, request a replacement Social Security card, report a change in your circumstances, or ask questions about your account and benefits.
If you are explore for benefits for the first time, bring documents that prove your identity (a driver's license, passport, or state ID), your birth certificate, and proof of citizenship or legal residency. For retirement applications, you will also need your W-2 forms or tax returns from the past two years. For disability claims, bring medical records and a list of doctors and hospitals that have treated you.
Staff at the office can also help you understand which benefit type fits your situation, explain how much you might receive, and walk you through the process process step by step.
Calling instead of visiting in person
If you prefer not to visit the office, you can call the national Social Security phone line at 1-800-772-1213. This number connects you to representatives who can answer questions about benefits, help you start an process, or schedule a callback so you do not have to wait on hold.
The phone line is open Monday through Friday, 7 a.m. to 7 p.m. If you call outside these hours, you can leave a message and a representative will call you back. If you are deaf or hard of hearing, you can use TTY 1-800-325-0778.
Many people find the phone line faster than visiting in person, especially if your question is straightforward or you just need to start an process. Representatives can often complete straightforward tasks like ordering a replacement card or updating your address over the phone.
Using my Social Security online
You can create an account on the Social Security Administration website at ssa.gov under "my Social Security" to handle many tasks without visiting an office or calling. You can view your earnings record, check your benefit estimate, start a retirement process, report a change of address, and request a replacement Social Security card online.
To create an account, you will need your Social Security number, a valid email address, and a way to verify your identity — usually a credit card, bank account, or mortgage statement. The verification process takes a few minutes and happens only once when you first sign up.
Online applications often move faster than in-person or phone applications because there is no queue. You can also save your progress and come back to finish later if you do not complete it in one sitting.
What to bring if you visit in person
| Type of Request | Documents to Bring |
|---|---|
| Retirement benefits process | Photo ID, birth certificate, proof of citizenship, W-2 forms or tax returns from past two years |
| Disability benefits process | Photo ID, birth certificate, proof of citizenship, medical records, list of doctors and hospitals |
| Replacement Social Security card | Photo ID, birth certificate, proof of citizenship or legal residency |
| Address or name change | Photo ID and proof of new address (utility bill, lease, or bank statement) |
| General questions or account review | Photo ID and your Social Security number |
Hours, parking, and accessibility
The Staten Island office is located at 1 Cebra Avenue, Staten Island, NY 10305. Hours are Monday through Friday, 9 a.m. to 4 p.m. The office is closed on weekends and federal holidays.
Street parking is available near the building. The office is served by the S40 and S42 bus routes. If you have questions about accessibility or need accommodations, call ahead at 1-800-772-1213 to let staff know you are coming.
If you cannot reach the Staten Island office by phone, you can also visit any other Social Security office in New York State — the Social Security Administration website has a locator tool that shows all nearby offices and their hours.
Frequently Asked Questions
Do I need an appointment to visit the Staten Island office?
No, you can walk in without an appointment. However, wait times vary. Arriving before 10 a.m. or after 2 p.m. usually means a shorter wait. If you want to reduce uncertainty, you can call 1-800-772-1213 to ask about current wait times before you go.
Can I explore for benefits by phone or online instead of visiting in person?
Yes. You can start most applications by phone at 1-800-772-1213 or online at ssa.gov through my Social Security. Some applications can be completed entirely by phone or online, while others may require you to visit an office or provide additional documents by mail.
What if I need to bring documents I do not have right now?
You can still visit or call to start your process. Social Security staff can tell you which documents you need and give you time to gather them. You can submit documents by mail, in person, or sometimes by uploading them through my Social Security.
How long does it take to get a replacement Social Security card?
A replacement card usually arrives by mail within 1 to 2 weeks after you explore. You can explore in person at the Staten Island office, by phone, or online. The office staff can tell you the exact timeline when you explore.
What if I cannot visit during office hours?
You can call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m., or use my Social Security online at ssa.gov anytime. Many tasks can be completed by phone or online without visiting an office.