How to Reach the Social Security Administration Office in Florence, South Carolina

The Florence Social Security Office Location and Hours

The Social Security Administration maintains a field office in Florence, South Carolina at 1330 West Evans Street, Florence, SC 29501. This office serves residents of Florence and surrounding areas in the Pee Dee region who need to handle Social Security matters in person.

The office is open Monday through Friday, 9:00 a.m. to 4:00 p.m., closed on federal holidays. You do not need an appointment to walk in, though wait times vary depending on the day and time you visit. Mornings typically have shorter lines than afternoons.

You can reach the Florence office by phone at 1-866-SSA-1213 (1-866-772-1213). This is the national Social Security phone line, and it will route your call to the Florence office if you indicate your location. Wait times on the phone are often long, especially early in the week and early in the month.

Key Takeaways

• The Florence Social Security office is located at 1330 West Evans Street and is open weekdays from 9:00 a.m. to 4:00 p.m., with no appointment required.
• You can call the national Social Security line at 1-866-772-1213 to reach the Florence office or handle many matters by phone without visiting in person.
• The Social Security website at ssa.gov lets you create an account, check benefit status, and request documents without calling or visiting the office.
• Bring a photo ID and your Social Security card (or a record of your number) when you visit in person for any transaction.
• If you cannot visit during business hours, you can mail documents to the office or use the online services portal to handle routine requests.

What You Can Do at the Florence Office

The Florence office handles the full range of Social Security services: explore for retirement benefits, disability benefits, survivor benefits, and Supplemental Security Income (SSI). You can also replace a lost Social Security card, update your name or address, report a change in your work or income, and request a benefit verification letter.

Not every task requires a visit. Many people can handle their business faster by phone or online. If you are explore for benefits for the first time, the office staff can walk you through the forms and answer questions about what documents you will need. If you are already receiving benefits and need to report a change, you can often do this by phone or through your online account.

Using Online Services Instead of Visiting

The Social Security Administration's website at ssa.gov offers a personal account portal called my Social Security. If you create an account, you can check your benefit status, view your earnings record, request a replacement Social Security card, change your address, and report certain changes without visiting the office or calling.

Creating an account requires your Social Security number, date of birth, and a way to verify your identity — usually a phone number or email address you control. The process takes about 10 minutes. Once your account is set up, you can log in anytime to check information or submit requests.

If you do not have internet access at home, the Florence library system offers free public computers. You can also call 1-866-772-1213 and ask a representative to help you over the phone, though this takes longer than handling it yourself online.

Documents to Bring When You Visit in Person

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card or a record of your number. If you are explore for benefits, you will also need proof of your date of birth (birth certificate, passport, or driver's license), proof of citizenship or legal residency (passport, birth certificate, or naturalization papers), and proof of your income (recent pay stubs, tax returns, or bank statements).

If you are explore for disability or survivor benefits, bring medical records or documentation of your condition, and the names and dates of birth of any family members who may also be may have access to to benefits on your record. The office staff can tell you exactly what you need before you explore, so if you are unsure, call ahead.

Mailing Documents to the Florence Office

You can mail documents to the Florence office instead of visiting in person. Send materials to Social Security Administration, 1330 West Evans Street, Florence, SC 29501. Include a cover letter explaining what you are submitting and why, and keep a copy for your records.

Mail takes longer than in-person service — typically one to two weeks for the office to receive and process your materials. If your matter is time-sensitive (for example, you are close to a important date), visiting in person or calling is faster. For routine requests like address changes or replacement cards, mailing works well.

When to Call Instead of Visit

Call the national line at 1-866-772-1213 if you need to report a change in your circumstances (income, living situation, marital status), check on the status of an process you already submitted, or ask questions about your benefits. You can also call to schedule an appointment if you prefer not to walk in, though appointments are not required.

The phone line is open the same hours as the office: Monday through Friday, 9:00 a.m. to 4:00 p.m. Call early in the day or late in the week if possible, as wait times are shorter. Have your Social Security number ready when you call.

Frequently Asked Questions

Do I need an appointment to visit the Florence office?

No. The office accepts walk-ins during business hours (Monday–Friday, 9:00 a.m.–4:00 p.m.). You can also call 1-866-772-1213 to schedule an appointment if you prefer, but it is not required.

Can I handle my Social Security business without visiting the office?

Yes. You can use the my Social Security online account for many tasks, call the national line, or mail documents. Visit in person only if you need to explore for benefits for the first time, replace your Social Security card in person, or have a complex situation that requires face-to-face help.

What if I cannot visit during the office's business hours?

Use the online portal at ssa.gov or call 1-866-772-1213 to handle routine matters. You can also mail documents to the office. For urgent matters, call the national line and explain your situation — representatives may be able to help you outside normal hours or direct you to another resource.

How long does it take to get an appointment at the Florence office?

Since walk-ins are accepted, you do not need to wait for an appointment. If you call to schedule one, you may be offered a date within a few days to a week, depending on how busy the office is. Walk-in wait times range from 15 minutes to over an hour depending on the time of day.

What if I lose my Social Security card?

You can request a replacement card online through my Social Security, by mail, or in person at the Florence office. Online and mail requests are free and take one to two weeks. In-person replacement is faster if you need the card urgently.