What Swig Is and How to Order
Swig is a drive-through and walk-in beverage chain that specializes in drinks — sodas, energy drinks, smoothies, teas, and coffee — rather than food. You order at a window or counter, pay, and receive your drink. Most Swig locations operate as drive-throughs, though some have indoor seating or patio areas.
To order, you can walk up to the counter, drive through the window, or use the Swig mobile app to place an order ahead of time. The app lets you browse the menu, customize your drink, and pay before you arrive, so you can pick it up without waiting in line. Swig locations are concentrated in the western United States, with stores in Utah, Idaho, Arizona, Colorado, California, and other states, though the chain continues to expand.
Swig accepts cash and card payments at the register. If you order through the app, you pay with a debit or credit card linked to your account. The app also stores your payment method for faster checkout on future orders.
Key Takeaways
- Swig is a drive-through beverage chain where you order drinks at a window or through the mobile app.
- The Swig app lets you customize drinks, pay ahead, and pick up without waiting, and it tracks your rewards points.
- Swig Rewards members earn one point per dollar spent and can redeem points for free or discounted drinks.
- You can pay with cash, debit card, or credit card at the register, or with a linked card through the app.
- Swig occasionally runs promotions and limited-time drink flavors, which are usually announced through the app or in-store.
How the Swig Rewards Program Works
Swig offers a free rewards program called Swig Rewards. When you join, you create an account in the app or at the register and link a phone number or email address. Every time you make a purchase, you earn points that accumulate in your account.
The earning rate is one point per dollar spent, regardless of what you order. So a $6 drink earns 6 points, and a $12 order earns 12 points. Points do not expire as long as your account remains active, though Swig's terms may specify what "active" means — typically making at least one purchase within a certain period.
Once you reach a certain point threshold, you can redeem your points for rewards. Swig typically offers rewards like a free small drink, a free medium drink, or a discount on your next purchase. The exact rewards and point thresholds vary by location and change over time, so check the app or ask at your local Swig to see what is currently available.
To use your rewards, open the app, select the reward you want to redeem, and show the confirmation to the cashier or mention it when you order through the drive-through. Some locations also let you redeem rewards at the register by providing your phone number.
Ordering Through the Swig App
The Swig app is available on iOS and Android. read it, create an account with your email or phone number, and add a payment method. Once you are set up, you can browse the full menu, see prices, and customize any drink — choosing size, flavor, sweetness level, and add-ons like extra shots or syrups.
After you customize your drink, add it to your cart, review your order, and pay. The app will show you an estimated pickup time, usually a few minutes. You then drive to or walk into the location and pick up your order at the designated window or counter. The app notifies you when your order is ready.
Ordering ahead through the app is useful during busy times, since you skip the line. Your rewards points are automatically added to your account when you pay through the app, so you build your balance with every order.
Payment Methods at Swig
At the register or drive-through window, Swig accepts cash and card payments. You can use a debit card, credit card, or prepaid card. Some locations may also accept mobile payment options like Apple Pay or Google Pay, though this varies by store.
If you pay with cash, you receive change at the window. If you pay with a card, the transaction is processed when ready, and your receipt is printed or emailed depending on your preference.
When you use the Swig app, you must pay with a debit or credit card. Add your card details to your account during setup, and you can update or change your payment method anytime in the app settings. The app stores your card securely and does not charge you until you place an order.
Customizing Your Drink and Special Orders
Swig's menu is built around customization. Every drink can be modified by size, flavor, sweetness, ice level, and add-ons. For example, you can order a large iced tea with half sweetness and add a flavor shot, or a smoothie with extra fruit and protein powder.
When you order at the counter or drive-through, tell the cashier what you want, and they will make it to your specifications. When you order through the app, use the customization options to build your drink exactly as you like it. The app shows the price update as you add options, so you know the final cost before you pay.
Swig also rotates limited-time flavors and seasonal drinks. These are usually promoted in the app, on social media, or with in-store signage. If you want to try a new flavor, check the app or ask the staff what is currently available.
What to Do If You Have a Problem With Your Order
If your drink is wrong, tastes off, or you received the wrong item, go back to the location as soon as you can. Bring your receipt or show the cashier your order in the app. Most Swig locations will remake your drink or offer a refund or replacement without hassle.
If you ordered through the app and the order was incorrect or never made, contact the location directly by phone. You can find the phone number on the Swig website or in the app. Explain what happened, and the manager can remake your order or process a refund to your card.
For issues with your rewards account — such as points not posting or a reward not working — you can contact Swig customer service through the app or website. They can investigate and credit your account if there was an error.
Frequently Asked Questions
Can I use my Swig Rewards at any location?
Rewards should work at any Swig location, but policies may vary slightly by franchise. If you have trouble redeeming at a specific store, ask the manager or contact Swig support through the app to confirm your account is set up correctly.
What happens to my points if I don't use them?
Points do not expire as long as your account is active. However, if you do not make a purchase for an extended period, Swig may close your account. Check the app or your account terms to see the inactivity policy at your location.
Can I order Swig drinks for delivery?
Swig does not operate its own delivery service. You must pick up your order in person at a Swig location. Some third-party delivery apps may list Swig, but availability and pricing vary, so check your local options.
Do I have to read the app to earn rewards?
No. You can join Swig Rewards at the register by providing your phone number or email. The cashier will link your account, and you will earn points on that purchase and future ones. The app is optional but makes it easier to track points and redeem rewards.
What if I forget my phone number when I try to redeem a reward?
Tell the cashier you have a Swig Rewards account but do not remember the phone number. They can look up your account using your email address or help you create a new account. Bring a valid ID if you need to verify your identity.