Spencer's is a retail chain that sells novelty items, gifts, and apparel

Spencer's is a brick-and-mortar and online retailer that operates stores in shopping malls and strip centers across the United States. The company sells novelty gifts, humorous apparel, accessories, and items in the adult novelty category. You can shop in physical locations or through their website at spencersonline.com.

Spencer's has been operating since 1968 and maintains roughly 600 locations. The stores are typically found in shopping malls, though some standalone locations exist. If you're looking to purchase something in person, you can find your nearest store through their website's store locator tool.

Key Takeaways

  • Spencer's operates both physical retail locations and an online store where you can browse and purchase items in the adult novelty category.
  • The company accepts major credit cards, debit cards, and digital payment methods both in-store and online.
  • Return and exchange policies differ between in-store purchases and online orders, with specific time windows and condition requirements for each.
  • Spencer's occasionally runs sales and promotions, which you can find through their website, email newsletter, or in-store signage.
  • Customer service is available through their website, phone, or in-store staff if you have questions about products or your order.

How to pay for purchases at Spencer's

In physical Spencer's locations, you can pay with major credit cards (Visa, Mastercard, American Express, Discover), debit cards, or mobile payment options like Apple Pay and Google Pay at checkout. The store does not accept personal checks or cash-only payment methods at all locations, though some stores may have different policies—it's worth asking at your local store if you're unsure.

When shopping online at spencersonline.com, you enter your payment information during checkout. The website accepts the same major credit and debit cards, and also accepts PayPal as an additional option. You'll need to provide a billing address and shipping address, which can be the same or different depending on where you want the order sent.

Understanding Spencer's return and exchange policy

Spencer's return policy depends on whether you bought the item in a physical store or online. For in-store purchases, you generally have 30 days from the date of purchase to return or exchange an item. The item must be in its original condition with tags attached and in resalable condition. You'll need your receipt to process the return.

For online purchases through spencersonline.com, the return window is also typically 30 days from the date you received the item. Online returns require you to initiate the return through your account on their website or by contacting customer service. Depending on the item, you may need to pay for return shipping, or Spencer's may provide a prepaid shipping label. Items must be unused, in original packaging, and in resalable condition.

Some items in the adult novelty category may have restrictions on returns or exchanges due to their nature. It's worth checking the product page or asking customer service before purchasing if you're concerned about whether an item can be returned.

What happens if an item arrives damaged or incorrect

If you order online and the item arrives damaged, defective, or incorrect, contact Spencer's customer service right away. You can reach them through the website's contact form, by phone, or through your online account. Have your order number and photos of the damage or error ready when you contact them.

Spencer's typically replaces damaged or incorrect items at no cost to you, including return shipping. The process usually involves the company sending you a replacement while you return the damaged item, or issuing a refund once they receive and inspect the returned item. Response times vary, but customer service generally responds within one to two business days.

How to track an online order

When you place an order on spencersonline.com, you'll receive an order confirmation email with your order number. Once the item ships, you'll get a shipping notification email that includes a tracking number and a link to track your package in real time.

You can also log into your account on spencersonline.com and view your order history. Click on any order to see its current status, tracking information, and estimated delivery date. Most standard orders ship within five to seven business days, though expedited shipping options are available at checkout for an additional fee.

Spencer's pricing, sales, and promotions

Spencer's prices vary by product category and item. Novelty gifts and apparel typically range from under $10 to $50 or more depending on the item. The company runs regular sales and promotions, which are advertised on their website homepage, through email newsletters, and in-store signage.

To stay informed about current deals, you can sign up for Spencer's email list on their website. Subscribers often receive promotional codes and early notice of sales. In-store promotions are posted at the register and throughout the store, so ask staff if you're unsure whether an item is currently on sale.

Contacting Spencer's customer service

If you have questions about a product, your order, or the return policy, you can reach Spencer's customer service through multiple channels. On their website, look for a "Contact Us" link that offers phone numbers, email options, and a contact form. Phone support is available during business hours, and response times for email inquiries typically range from one to two business days.

For in-store questions, you can speak directly with staff at your local Spencer's location. They can answer questions about products, help with returns or exchanges, and provide information about current promotions. Store hours vary by location, so check the store locator on spencersonline.com for your nearest location's hours.

Frequently Asked Questions

Can I return an item without a receipt?

In-store returns without a receipt are more difficult and may not be possible depending on the store's policy. Online returns require your order number, which you can find in your email confirmation or account history. If you've lost your receipt or order number, contact customer service with your payment method or email address used for the purchase, and they can look up your order.

How long does shipping take?

Standard shipping typically takes five to seven business days after your order ships. Expedited shipping options are available at checkout for faster delivery, usually two to three business days. Shipping times do not include the time it takes for your order to be processed and prepared for shipment, which is usually one to two business days.

What if I want to return something I bought in-store to the website?

In-store purchases must be returned to a physical Spencer's location. Online purchases must be returned through the online return process. You cannot return an in-store item through the website or vice versa. If you have questions about where to return an item, contact customer service with your receipt or order information.

Does Spencer's offer gift cards?

Spencer's does offer gift cards that can be used in physical stores and online. You can purchase them in-store or through their website. Gift cards typically have no expiration date, though it's worth checking the terms when you purchase one to confirm the specific policy.

Can I change or cancel an online order after I place it?

If you need to change or cancel an order, contact customer service as soon as possible. Orders that have already shipped cannot be cancelled, but you can refuse delivery or return the item once it arrives. The sooner you contact them after placing your order, the better your chances of making changes before it ships.