What P.C. Richard & Son is and how to shop there

P.C. Richard & Son is a regional appliance and electronics retailer with stores in New York, New Jersey, and Connecticut. You can shop in person at a physical location or online at pcrichard.com. The store carries major appliances like refrigerators, washers, dryers, and dishwashers, along with smaller kitchen appliances, TVs, and home electronics.

When you shop in person, you can see the appliances, ask staff questions about features and specifications, and sometimes take advantage of in-store promotions. Online shopping lets you browse the full catalog from home, compare models side by side, and place an order for delivery or in-store pickup. Prices and promotions vary between in-store and online, so it's worth checking both if you're comparing options.

Key Takeaways

  • P.C. Richard & Son operates physical stores in New York, New Jersey, and Connecticut, and also sells online at pcrichard.com.
  • The store offers financing through third-party lenders, including options for no-interest payments if you meet credit requirements.
  • Delivery and installation are handled by the store's logistics team or a contracted service, with timing and fees depending on your location and appliance type.
  • You can return most appliances within a set window, though the exact policy and restocking fees vary by product category.
  • Extended warranties and protection plans are sold at checkout and cover repairs or replacement beyond the manufacturer's warranty period.

Financing options at P.C. Richard & Son

P.C. Richard & Son offers several financing methods at checkout. You can pay with a credit card, debit card, or cash. The store also partners with third-party lenders to offer promotional financing — typically no-interest payment plans if you pay off the balance within a set period, often 12, 18, or 24 months depending on the promotion and the item price.

To use a promotional financing offer, you'll need to be approved by the lender at the time of purchase. The approval is based on a credit check, and you'll receive terms in writing before you complete the transaction. If you don't pay off the full balance by the end of the promotional period, interest accrues on the remaining balance at the lender's standard rate, which can be substantial. Read the terms carefully before you agree, and set a reminder to pay off the balance before the interest-free period ends.

Some stores also offer a store credit card that can be used for purchases and may have its own promotional offers. Check with your local store or the website to see what financing is currently available.

Delivery and installation for appliances

P.C. Richard & Son arranges delivery for most appliances purchased in store or online. Delivery fees and timing depend on your location, the size of the appliance, and current demand. Standard delivery typically takes one to two weeks, though expedited options may be available for an additional charge. You'll receive a delivery window — usually a day or a range of hours — and can contact the store or logistics team if you need to reschedule.

Installation services are often offered separately from delivery. Basic installation — removing packaging, positioning the appliance, and connecting it — may be included with certain purchases or available for an additional fee. More complex work, like venting a dryer, running gas lines, or removing an old appliance, usually costs extra. Ask about installation options and pricing before you buy, because costs can add up quickly.

Delivery and installation are typically handled by a third-party logistics company on behalf of P.C. Richard & Son. If you have questions about your delivery date or installation details, contact the store directly or check your order confirmation for the logistics company's phone number.

Return and exchange policies

P.C. Richard & Son allows returns and exchanges on most appliances within a set timeframe from the date of purchase. The exact window varies — it may be 14 days, 30 days, or longer depending on the product category and current promotions. Check your receipt or the product page on the website for the specific return window for the item you bought.

Appliances must be in original condition with all parts and packaging to be returned for a full refund. If an appliance has been used or installed, you may be charged a restocking fee — typically a percentage of the purchase price — even if you return it within the window. Some items, like floor models or clearance merchandise, may have different or more restrictive return policies. Ask about the return policy before you buy, especially for large or expensive items.

To start a return, contact the store where you made the purchase or use the returns process on pcrichard.com. You'll need your receipt or order number. The store will provide instructions for how to return the item — you may need to arrange pickup, drop it off at a store, or ship it back depending on the size and your location.

Extended warranties and protection plans

P.C. Richard & Son sells extended warranties and protection plans at the time of purchase. These plans extend coverage beyond the manufacturer's warranty, typically covering repairs and parts for a set number of years. The cost depends on the appliance price and the length of coverage you choose.

Protection plans usually cover mechanical and electrical failures, though they may exclude damage from accidents, misuse, or normal wear. Some plans include in-home service calls and parts replacement; others require you to bring the item to a service center. Read the plan details before you buy to understand what is and isn't covered, and keep your receipt and plan documentation in case you need to file a claim.

These plans are optional — you don't have to buy one to purchase an appliance. However, they can be useful for expensive items or if you want peace of mind beyond the manufacturer's coverage period.

How to contact P.C. Richard & Son

You can reach P.C. Richard & Son by visiting a store in person, calling your local store directly, or using the contact form on pcrichard.com. Store hours and phone numbers are listed on the website. For online orders, you can track your order status and contact customer service through your account on the website.

If you have questions about a specific product, pricing, delivery, or a past purchase, have your order number or receipt ready when you contact the store. This helps the staff locate your information quickly and answer your question more accurately.

Frequently Asked Questions

Can I buy an appliance online and pick it up in a store?

Yes, P.C. Richard & Son offers in-store pickup for many items ordered online. At checkout, you can select pickup at a nearby store location. Pickup is usually ready within a few days. You'll receive a notification when your order is ready, and you can pick it up during store hours. Some large appliances may not be available for pickup and must be delivered instead.

What happens if my appliance arrives damaged?

Inspect the appliance when it arrives and before the delivery team leaves. If you see damage, report it to the delivery team when ready and ask them to note it on the delivery receipt. Contact P.C. Richard & Son within a few days with photos of the damage and your order number. The store will work with you on a replacement or repair depending on the extent of the damage.

Do I have to buy an extended warranty?

No, extended warranties are optional. All new appliances come with a manufacturer's warranty that covers defects for a set period, usually one year. You can buy additional coverage if you want protection beyond that, but it's not required to make a purchase.

How long does delivery usually take?

Standard delivery typically takes one to two weeks from the date of purchase, though this varies by location and current demand. You'll receive a specific delivery window when you place your order. Some stores may offer expedited delivery for an additional fee if you need the appliance sooner.

Can I return an appliance that's been installed?

You may be able to return an installed appliance within the return window, but you'll likely be charged a restocking fee. The fee is usually a percentage of the purchase price. Contact the store for details about your specific situation and what the return process would involve.