What PetsHotel is and who runs it

PetsHotel is a boarding facility operated by PetSmart, the pet supply retailer. It is a for-profit business, not a nonprofit or government program. PetsHotel locations sit inside or next to PetSmart stores across the United States, though not every PetSmart has one. You pay PetsHotel directly for boarding services — there are no subsidies, vouchers, or government programs involved.

PetsHotel boards dogs and cats in climate-controlled rooms. The company also offers grooming, training, and daycare services at many locations. Boarding rates, hours, and available services vary by location. You will need to contact your local PetsHotel directly to learn what they offer and what they charge.

Key Takeaways

  • PetsHotel is a PetSmart-owned boarding business where you pay per night; rates and services differ by location.
  • Your pet stays in a climate-controlled room and receives food, water, and basic care, but you must bring your pet's own food unless the facility provides it.
  • Most PetsHotel locations require proof of current vaccinations (rabies, DHPP for dogs; rabies and FVRCP for cats) before check-in.
  • You book and pay through PetSmart's website, by phone, or in person at your local PetsHotel.
  • Cancellation policies and refund terms vary by location, so confirm the specific rules when you reserve.

Vaccination and health requirements before boarding

PetsHotel requires proof that your pet's vaccinations are current before you drop them off. For dogs, this typically means rabies and DHPP (distemper, hepatitis, parvovirus, parainfluenza). For cats, it means rabies and FVRCP (feline viral rhinotracheitis, calicivirus, panleukopenia). Some locations may also require proof of a recent fecal exam or bordatella (kennel cough) vaccination, depending on their policy.

You will need to bring vaccination records with you or have your veterinarian send them to PetsHotel ahead of time. If your pet's vaccinations are not current, PetsHotel will not board them. If your pet is due for vaccines, schedule an appointment with your veterinarian before your boarding dates.

PetsHotel staff will also ask about your pet's medical history, behavior, diet, and any medications. Be honest about aggression, anxiety, or health issues — this information helps staff keep your pet safe and comfortable. If your pet has a serious medical condition or requires medication, confirm with your local PetsHotel that they can provide the level of care your pet needs.

What happens during your pet's stay

When you drop off your pet, staff will place them in a climate-controlled room. Dogs and cats are typically housed separately. Your pet will receive food and water daily. Most PetsHotel locations ask you to bring your pet's regular food in its original bag or container — this prevents digestive upset from a sudden diet change. If you do not bring food, ask whether PetsHotel provides it and what the cost is.

PetsHotel staff monitor pets throughout the day and evening. The level of interaction — whether your pet gets playtime, walks, or one-on-one attention — varies by location and the type of boarding package you choose. Some locations offer premium packages that include extra playtime or socialization. Standard boarding typically means your pet stays in their room with basic care.

You can usually call or visit your local PetsHotel during business hours to check on your pet. Some locations allow you to view your pet in person; others may only provide updates by phone. Ask about this when you book.

Pricing and how to book

PetsHotel charges by the night. The nightly rate depends on your pet's size, the type of room, and your location. Rates are not published on a single national website — you must contact your local PetsHotel or check the PetSmart website for your zip code to see pricing. Prices typically range from roughly $30 to $75 per night for standard boarding, but this varies widely.

You can book through the PetSmart website, by calling your local PetsHotel directly, or by visiting in person. When you book, you will need to provide your pet's name, age, weight, vaccination records, emergency contact information, and any special instructions about food, medication, or behavior. Payment is usually due at the time of booking or at drop-off, depending on the location's policy.

Some PetsHotel locations offer discounts for multiple pets, extended stays, or PetSmart loyalty program members. Ask about these when you call to book.

Cancellation, refunds, and what to bring

Cancellation policies vary by location. Some PetsHotel facilities offer full refunds if you cancel within a certain number of days (often 48 hours or more before check-in). Others may charge a cancellation fee or retain a deposit. Confirm the specific cancellation policy for your location when you make your reservation.

When you drop off your pet, bring the following: current vaccination records, your pet's regular food in a labeled container, any medications with clear instructions, a collar or harness with ID tags, and a recent photo of your pet (in case they escape). Do not bring toys, blankets, or other items unless PetsHotel specifically allows them — facilities often have their own bedding and toys to prevent loss or damage.

At pickup, inspect your pet for any signs of injury or illness. If you notice something wrong, report it to staff when ready. Keep your receipt and any paperwork PetsHotel gives you.

When PetsHotel may not be the right choice

PetsHotel is designed for healthy pets with straightforward care needs. If your pet has a serious medical condition, requires frequent medication administration, or has severe anxiety or aggression, a veterinary boarding facility or an in-home pet sitter may be a better option. Veterinary clinics can provide medical monitoring and emergency care on-site. In-home sitters can reduce stress for anxious pets by keeping them in their own environment.

If your pet has never been boarded before, consider a short trial stay (one or two nights) before a longer trip. This helps you see how your pet handles the environment and gives staff a chance to learn your pet's routine.

Frequently Asked Questions

Do I have to use PetsHotel if I shop at PetSmart?

No. PetsHotel is a separate business within PetSmart. You can shop at PetSmart without ever using their boarding service. Many other boarding options exist, including independent kennels, veterinary clinics, and in-home pet sitters.

What if my pet gets sick or injured while boarded at PetsHotel?

Contact your local PetsHotel when ready. Most facilities have a veterinarian on call or can transport your pet to an emergency clinic. You will be responsible for veterinary bills. This is why it is important to provide emergency contact information and to tell staff about any existing health conditions before drop-off.

Can I board my pet for just a few hours, or do I have to book a full night?

Most PetsHotel locations offer daycare services separate from overnight boarding. Daycare is typically charged by the hour and is designed for pets whose owners need a few hours of care. Ask your local PetsHotel whether they offer daycare and what the rates are.

What if my pet has never been vaccinated?

PetsHotel will not board an unvaccinated pet. You will need to schedule a veterinary appointment to get your pet vaccinated. Rabies and core vaccines (DHPP for dogs, FVRCP for cats) are required. After vaccination, there is usually a waiting period before immunity is considered complete — ask your veterinarian when your pet will be ready for boarding.

Is PetsHotel the same as PetSmart's grooming or training services?

No, they are separate services. PetsHotel is boarding only. PetSmart also offers grooming and training at many locations, and some PetsHotel facilities offer grooming add-ons. You can book these services separately or together, depending on what your local PetsHotel provides.