AJ Hackett is a commercial bungee jumping operator with sites in multiple countries

AJ Hackett is a bungee jumping company founded in New Zealand that runs permanent jump sites in several locations worldwide. The company operates fixed platforms and bridges where you pay a fee to jump with professional safety equipment and trained staff. Each location has its own height, jump type, and price structure, so what you experience depends on which site you visit.

The company is known for standardized safety procedures across all locations. Every jump includes a briefing, harness fitting, and a trained operator who manages the cord and your descent. AJ Hackett does not require prior jumping experience — the staff walks first-time jumpers through the entire process on the day of your jump.

Key Takeaways

  • AJ Hackett operates jump sites in New Zealand, Australia, Japan, and other countries, each with different heights and jump types.
  • You must be within the weight range specified for each location, typically between 35 and 160 kilograms, though this varies by site.
  • Prices range widely depending on location and jump type, from around $100 USD at some sites to $300 or more for specialty jumps.
  • Most locations require you to book in advance online or by phone, and jumps are weather-dependent — high wind or rain can cause cancellations.
  • The company provides all safety gear and instruction; you show up in comfortable clothes and closed-toe shoes.

Where AJ Hackett operates and what each location offers

AJ Hackett's most famous site is the Kawarau Bridge near Queenstown, New Zealand, a 43-meter jump over a river. This was the world's first commercial bungee site and remains one of the most popular. The company also runs the Nevis Bungy, a 134-meter jump from a cable car suspended above a canyon in the same region — one of the highest commercial bungee jumps available.

In Australia, AJ Hackett operates the Macau Tower jump in Macau (China), which at 233 meters is among the tallest bungee jumps in the world. The company also has sites in Japan and has operated locations in other countries, though specific sites change over time. Before booking, check the AJ Hackett website or contact them directly to confirm which locations are currently open and what each one offers.

Each site has different jump characteristics. Some are bridge jumps where you step off a fixed platform. Others are crane or cable car jumps where you are lifted to height before jumping. The experience, view, and sensation differ significantly between locations, so your choice depends on what type of jump appeals to you and which sites you can physically reach.

Weight and health requirements for jumping

Every AJ Hackett location has a minimum and maximum weight range for safety reasons — the bungee cord is calibrated for specific body weights. Most sites accept jumpers between 35 and 160 kilograms (roughly 77 to 353 pounds), but this range varies by location and jump type. Check the specific requirements for the site you plan to visit before booking.

You will be weighed on the day of your jump as part of the safety check. If you fall outside the acceptable range for that location, you will not be permitted to jump, and your fee may not be refunded depending on the site's policy. Some locations have specialty equipment or alternative jumps for people outside the standard range, so contact them directly if you have concerns about your weight.

Beyond weight, you should be in reasonable health. Most sites ask about medical conditions during the booking or check-in process. Pregnancy, recent surgery, heart conditions, and back or neck problems typically disqualify you from jumping. The staff will ask you to sign a waiver confirming you have no conditions that would make jumping unsafe.

How to book a jump and what to expect on the day

Booking is usually done online through the AJ Hackett website or by phone. You select your location, jump date, and time slot. Most sites require you to book at least a day or two in advance, though some accept same-day bookings if space is available. You will provide your name, contact information, weight, and emergency contact details during booking.

Payment is typically required at the time of booking, either by credit card online or in person at the location. Prices vary widely — a standard bridge jump might cost $100 to $150 USD, while a high-altitude jump like the Nevis or Macau Tower can cost $250 to $400 or more. Some sites offer combo packages if you want to do multiple jumps or add video recording of your jump.

On the day of your jump, arrive 15 to 30 minutes before your scheduled time. You will check in, be weighed, and watch a safety briefing video or presentation. Staff will fit you into a harness and explain how the cord works and what to expect during the jump. The entire process from arrival to jump usually takes 30 minutes to an hour, depending on how busy the site is.

What happens during and after your jump

When it is your turn, a staff member will walk you to the jump platform or edge. They will attach the bungee cord to your harness and do a final safety check. You will stand at the edge, and the operator will count down — usually "3, 2, 1, bungee!" — at which point you jump. The fall lasts a few seconds before the cord catches and begins to slow you down.

After the cord stops bouncing you, a staff member in a boat or on the ground will guide you down and help you out of the harness. The entire jump, from the moment you leave the platform to when you are safely on the ground, takes roughly 5 to 10 minutes. You will then return to the facility to collect your belongings and, if you purchased video or photos, to view and purchase those files.

Most people feel shaky or emotional when ready after jumping — adrenaline and relief mix together. You can usually sit down, have water, and rest for as long as you need. Staff are accustomed to jumpers needing a few minutes to process the experience. If you booked a video, you will have the option to purchase a digital copy or physical media before you leave.

What to bring and wear for your jump

Wear comfortable, loose-fitting clothes that allow you to move freely. Avoid baggy clothes that might flap during the jump or get caught in the harness. Closed-toe shoes are required — sneakers or hiking boots work well. Do not wear flip-flops, sandals, or open-toed shoes. You will remove your shoes before jumping at most sites, so wear socks if you prefer.

Leave valuables at home or in a find locker at the facility. Most sites have lockers where you can store your phone, wallet, and keys while you jump. Do not bring items in your pockets — they can fall out during the jump. If you wear glasses or contacts, inform the staff; most sites can find glasses to your harness or recommend contacts for safety.

Bring a valid form of identification and your booking confirmation. If you booked online, have your confirmation number ready. Some sites accept cash, but credit cards are more widely accepted. Check the specific site's requirements before you arrive, as policies vary by location.

Weather, cancellations, and rescheduling

Bungee jumping is weather-dependent. High winds, heavy rain, or lightning will cause cancellations for safety reasons. Most sites monitor weather conditions throughout the day and may cancel jumps with short notice. If your jump is cancelled due to weather, you can usually reschedule for another date at no additional cost, though you may need to book a new time slot based on availability.

Cancellation policies vary by location. Some sites offer full refunds if you cancel more than 24 hours before your jump. If you cancel closer to your jump time, you may lose your fee or be required to reschedule. If the site cancels due to weather or safety concerns, you should receive a full refund or the option to reschedule at no cost.

Check the weather forecast for your jump date before you arrive. If conditions look poor, contact the site in advance to ask whether they expect to operate. Some locations post weather updates on their website or social media on the morning of jumps.

Video, photos, and souvenirs

Most AJ Hackett sites offer video or photo packages of your jump. These are typically filmed by staff using fixed cameras or handheld equipment. You can usually purchase a digital read, a USB drive, or a DVD of your jump. Prices for video packages range from $30 to $80 USD depending on the site and format.

Photos are sometimes included with video packages or sold separately. Ask about pricing and what formats are available when you book or check in. Digital files are usually available within a few hours or by the next day. Physical media like DVDs may take longer to prepare.

Some sites sell t-shirts, certificates, or other souvenirs with the jump location's name. These are optional purchases made after your jump. Prices vary, but expect to pay $15 to $30 for a branded t-shirt.

Frequently Asked Questions

Can I jump if I am afraid of heights?

Many people who jump are afraid of heights — the fear is part of why they do it. The staff is trained to work with nervous jumpers and will not rush you. You can take time at the platform, ask questions, and jump when you feel ready. Some people find that the actual jump is less frightening than they expected because the focus shifts to the action itself.

What if I change my mind at the last minute?

You can back out at any point before you jump. Staff will not force you off the platform. If you decide not to jump after arriving, you may lose your fee depending on the site's policy — check the cancellation terms when you book. Some sites allow you to reschedule instead of losing the money.

How old do I have to be to jump?

Age requirements vary by location, but most sites require jumpers to be at least 10 to 14 years old and have parental consent if under 18. Some locations have higher age minimums. Check the specific site's policy before booking, and bring a parent or guardian's written consent if required.

Is bungee jumping safe?

Commercial bungee jumping has a strong safety record when operated by established companies like AJ Hackett. All equipment is regularly inspected, cords are replaced on a set schedule, and staff are trained in safety procedures. Serious injuries are rare. That said, any extreme sport carries some risk — discuss any health concerns with the staff before jumping.

Can I do multiple jumps in one day?

Some sites allow you to jump more than once if you book multiple time slots. Prices for multiple jumps are sometimes discounted. Ask about combo packages or multi-jump deals when you book. You will need to rest between jumps and go through the safety briefing again for each one.