What Midco is and where it operates

Midco is a regional cable and internet provider that serves parts of the upper Midwest and Mountain West. The company offers internet, television, and phone service to residential and business customers in South Dakota, North Dakota, Wyoming, and Montana. If you live in one of these states, Midco may be one of your broadband options, though availability depends on your specific address.

Midco is a subsidiary of Midcontinent Communications, a privately held company. Unlike national providers such as Comcast or Charter, Midco focuses on smaller towns and rural areas where larger carriers may not operate. This regional focus means service quality and available plans can vary significantly depending on which part of Midco's service area you live in.

Key Takeaways

  • Midco provides internet, cable television, and phone service in South Dakota, North Dakota, Wyoming, and Montana, with availability varying by address.
  • Internet speeds and plan options differ by location, so you need to check what Midco offers at your specific address before signing up.
  • You can contact Midco directly by phone, online, or through their website to learn about current promotions and service availability in your area.
  • Midco bills for internet, TV, and phone separately or as bundled packages, and you can manage your account online or through their customer service line.
  • Installation typically requires a technician visit, and Midco offers both self-installation and professional installation options depending on the service.

Internet speeds and plan types Midco offers

Midco's internet speeds vary by location because the company uses different network infrastructure in different parts of its service area. In some locations, Midco offers cable internet with speeds up to 1 gigabit per second (Gbps), while in other areas speeds may be lower. The company also offers fiber internet in select areas. You cannot know what speeds are available at your address until you check directly with Midco or enter your address on their website.

Midco typically bundles internet with cable television and phone service, though you can usually purchase internet alone. The company offers different tiers of internet speed, and faster tiers cost more per month. Promotional pricing is common for new customers, but the price increases after the promotional period ends. Before you commit to a plan, confirm both the promotional price and the regular price you will pay after the promotion expires.

How to check if Midco serves your address

The first step is to visit Midco's website and enter your street address in their service availability checker. This tool will show you whether Midco offers service at your location and what speeds and packages are currently available. You can also call Midco's customer service line to ask about availability, though using the online tool is usually faster.

If Midco does not serve your address, the tool may suggest alternative providers in your area. Keep in mind that availability can change, so if Midco does not currently serve you, it is worth checking again in the future. Some rural areas are gradually getting broadband service as providers expand their networks.

Installation and equipment

When you order Midco service, you will need to schedule an installation appointment. A Midco technician will visit your home to set up the modem, router, and any cable or phone equipment. The technician will also run cables to the rooms where you want service and test the connection before leaving. Installation typically takes a few hours.

Midco provides the modem and router as part of the service, and you pay a monthly equipment fee for using them. You do not own this equipment — it remains Midco's property. If you move or cancel service, you must return the equipment or face a non-return fee. Some customers choose to use their own router alongside Midco's modem, which is usually allowed.

Billing and account management

Midco sends a single bill that combines charges for internet, television, and phone service if you bundle them. The bill shows the promotional price (if you are in a promotional period), the regular price, equipment fees, taxes, and any additional charges. You can view your bill and manage your account through Midco's online customer portal or by calling their billing department.

You can pay your Midco bill online, by phone, by mail, or through automatic bank withdrawal. Setting up automatic payments can help you avoid late fees. If you have questions about a charge on your bill, contact Midco's customer service — they can explain specific line items or discuss your options if you want to change your service level.

Contacting Midco and getting support

You can reach Midco by phone, through their website chat feature, or by visiting a local Midco office if one is near you. Phone support is available during business hours, and wait times vary depending on how busy the call center is. For non-urgent questions, email may be an option, though response times are typically slower than phone support.

If you experience an internet outage or service problem, Midco's website usually shows whether there is a known outage in your area. You can report a problem online or by phone. Midco will provide an estimated time for repair and may offer a service credit if the outage lasts more than a certain number of hours, though this varies by situation.

Canceling Midco service

If you want to cancel your Midco service, contact customer service to request cancellation. Some plans include a contract term, which means you may owe an early termination fee if you cancel before the contract ends. Check your service agreement to see whether your plan has a contract and what the terms are.

When you cancel, you must return all Midco equipment — the modem, router, and any cable boxes or phone equipment. Midco will provide instructions for returning the equipment, usually by mail or at a local office. If you do not return equipment, Midco will charge you a non-return fee. Make sure to keep proof of return in case there is a dispute later.

Frequently Asked Questions

Does Midco offer service in my area?

The only way to know is to enter your address on Midco's website or call their customer service line. Service availability is determined by your specific street address, not just your city or state. Even within the same town, some addresses may have service while others do not.

Can I use my own modem with Midco?

Midco requires you to use their modem for the internet connection, but you may be able to use your own router in addition to Midco's equipment. Contact Midco before purchasing your own router to confirm compatibility and get setup instructions. Using your own router does not reduce your equipment fee.

What happens if I move and want to take Midco with me?

Contact Midco to request a service transfer to your new address. They will check whether service is available at the new location. If it is, Midco can schedule a technician to move your service. If the new address is outside Midco's service area, you will need to cancel and find a different provider.

How much does Midco cost?

Pricing varies by location and plan type. New customers often receive promotional pricing for the first 12 months, after which the price increases. You can see current pricing for your address by checking Midco's website or calling customer service. Always confirm both the promotional price and the regular price before signing up.

What should I do if my internet is slow?

First, restart your modem and router by unplugging them for 30 seconds and plugging them back in. If speed does not improve, check whether other devices are using your internet heavily. You can also run a speed test on Midco's website to see your actual speeds. If speeds are consistently lower than your plan promises, contact Midco to report the issue.