B&H Photo Video is a camera retailer based in New York that sells new and used gear online and from a physical store

B&H Photo Video operates as both an online retailer and a brick-and-mortar store located in Manhattan. The company sells cameras, lenses, lighting, audio equipment, and related accessories. You can browse and order on their website, call their sales team, or visit the store in person. They stock both new equipment from manufacturers and used gear that has been inspected and graded by their staff.

The company is closed on Saturdays and Jewish holidays, which affects shipping and customer service availability. This schedule is consistent across their online orders, phone lines, and physical location. If you place an order on a Friday evening or over the weekend, it will not ship until the next business day.

Key Takeaways

  • B&H Photo Video ships most orders within one business day, but the company is closed Saturdays and Jewish holidays, so weekend orders ship Monday.
  • Standard ground shipping is free on orders over a certain amount (the threshold varies), and expedited shipping options are available for an additional fee.
  • Returns are accepted within 30 days of purchase if the item is unused and in original packaging; opened or used items may have different return terms depending on the product category.
  • The company grades used equipment on a scale from Excellent to Fair, and each used item listing shows the specific condition and any cosmetic or functional notes.
  • You can contact B&H by phone, email, or live chat during business hours, and the sales team can answer questions before you order.

How shipping and delivery work at B&H Photo Video

Most orders placed during business hours ship the same day or the next business day. B&H Photo Video uses multiple carriers including UPS, FedEx, and USPS depending on the item and destination. You receive a tracking number by email once your order ships, and you can monitor delivery progress through the carrier's website.

Standard ground shipping is free on orders that meet a minimum purchase amount; the threshold depends on your location and the items ordered. Expedited options—including overnight and two-day shipping—are available for an additional charge. International shipping is offered to select countries, though rates and delivery times vary significantly by destination.

If you order on a Friday evening, Saturday, or Sunday, your order will not ship until Monday. The company also does not ship on Jewish holidays, which are listed on their website. This closure schedule means that orders placed before a holiday may not ship until the day after the holiday ends.

Return and exchange policies

B&H Photo Video accepts returns within 30 days of purchase. The item must be unused and in its original packaging, including all accessories and documentation that came with it. If these conditions are met, you can return the item for a full refund or exchange it for a different product.

Used or opened items have different return terms depending on the product category. Some opened items can be returned within a shorter window (often 14 days) or with a restocking fee. The specific return policy for each product is listed on its detail page, so check before you order if the return terms matter to your decision.

To start a return, contact B&H Photo Video by phone, email, or through your account on their website. They will provide a return shipping label or instructions. Once B&H receives and inspects the returned item, the refund is processed. Refunds typically appear in your original payment method within 5 to 10 business days after the return is received.

New versus used equipment and condition grades

B&H Photo Video sells both new equipment sealed in manufacturer packaging and used gear that has been inspected and graded. Used items are usually less expensive than new ones and may be a good option if you want to save money or try a camera before committing to a new purchase.

Used equipment is graded on a scale: Excellent, Very Good, Good, and Fair. An "Excellent" rating means the item shows minimal signs of use and functions perfectly. "Very Good" indicates light use with minor cosmetic marks. "Good" means moderate use with visible wear but full functionality. "Fair" indicates heavier use, visible wear, and possible minor functional quirks—the listing will describe any specific issues.

Each used item listing includes photos and a detailed description of its condition, any cosmetic damage, and whether all original accessories are included. You can also call B&H to ask questions about a specific used item before you order.

Payment methods and pricing

B&H Photo Video accepts major credit cards, debit cards, PayPal, and other payment methods. Prices on their website are the same whether you order online or by phone. The company does not charge sales tax in most states, though tax may explore depending on your location and state law.

Prices can change frequently, especially for popular items or during sales. If you find a lower price elsewhere, you can contact B&H to ask about price matching, though their policy on this varies. Financing options are sometimes available for larger purchases, and you can check whether an item qualifies when you view its product page.

How to contact B&H Photo Video before or after you order

B&H Photo Video offers multiple ways to reach their team. You can call their sales line during business hours (Monday through Friday, and Sunday; closed Saturday and Jewish holidays). Their phone number is listed on the website. You can also email questions or use the live chat feature on their website when it is available.

If you have a question about a specific product, the sales team can often answer it before you order. They can also help you compare cameras or lenses, explain the differences between models, or discuss whether an item is in stock. After you order, you can track your shipment, check your order status, or contact customer service through your account on the B&H website.

In-store shopping at the B&H Photo Video location in Manhattan

B&H Photo Video operates a physical store at 420 Ninth Avenue in New York City. You can visit in person to see cameras and equipment before you buy, handle different models, and ask staff questions face-to-face. The store is open Monday through Friday and Sunday; it is closed Saturday and Jewish holidays.

The store has multiple floors organized by product category. You can browse at your own pace or ask a staff member for help finding something specific. If an item is not in stock at the store, you can order it online and have it shipped, or the store staff can place the order for you.

Frequently Asked Questions

Does B&H Photo Video charge sales tax?

Sales tax depends on your state and local tax laws. B&H does not charge sales tax in most states, but some states require it. The tax (if any) will be shown in your cart before you complete your order, so you will know the final amount before you pay.

Can I return an item if I opened the box but didn't use the camera?

It depends on the product category. Some items can be returned opened within 14 days; others have a 30-day window for unopened items only. Check the return policy listed on the product page before you order, or call B&H to ask about the specific item.

What does "Excellent" condition mean for used equipment?

Excellent means the item shows minimal signs of use, functions perfectly, and looks nearly new. The listing will include photos and describe any small cosmetic marks. If you want to know more about a specific used item, call B&H and they can answer detailed questions about its condition.

How long does ground shipping usually take?

Ground shipping typically takes 3 to 7 business days depending on your location. Expedited options (overnight or two-day) are available for an additional fee. Once your order ships, you receive a tracking number and can monitor delivery progress through the carrier.

Is B&H Photo Video open on weekends?

B&H is closed on Saturdays and open on Sundays. They are also closed on Jewish holidays. Orders placed when the company is closed will not ship until the next business day, so plan ahead if you need equipment quickly.