HeartPlace is a cardiology patient portal and telehealth platform

HeartPlace is a digital platform that lets you manage heart care appointments, view test results, message your cardiologist, and in some cases attend visits by video. It is run by Baylor Scott & White, a large health system based in Texas, and is available to patients at their cardiology clinics and partner locations. You access it through a web browser or mobile app using login credentials your cardiologist's office provides.

The platform consolidates information that would normally arrive by mail or phone call — test results, appointment reminders, prescription refills, and billing statements — into one place you can check on your own schedule. It also lets you send find messages to your care team without calling during office hours, which can speed up answers to routine questions.

Key Takeaways

  • HeartPlace is a patient portal for cardiology patients at Baylor Scott & White and affiliated clinics, not a standalone service you can sign up for independently.
  • You receive login credentials from your cardiologist's office, usually by email or during your first visit, and then create your own password.
  • The platform shows test results, upcoming appointments, medication lists, and billing information, and lets you message your care team securely.
  • Some HeartPlace locations offer video visits, but availability depends on your clinic and your cardiologist's schedule.

How to set up your HeartPlace account

Your cardiologist's office will send you an initial access code or invite link, usually by email. You go to the HeartPlace login page, enter that code, and create a username and password. The office may also give you the information in person at your first appointment or by mail if you do not have email on file.

Once you have created your login, you can access HeartPlace from any device with a web browser or by downloading the mobile app from the Apple App Store or Google Play Store. You will need to enter your login credentials each time, or you can choose to stay logged in on a personal device for convenience.

If you do not receive an access code or forget your password, contact your cardiologist's office directly. They can resend the code or reset your account. Do not try to create an account from scratch — HeartPlace requires an office-issued code to link you to your medical record.

What information you can see on HeartPlace

Once logged in, you can view your upcoming cardiology appointments, including the date, time, location, and which provider you will see. You can also see past appointments and notes from previous visits, though some offices limit what older records are visible.

Test results — such as EKG readings, echocardiograms, stress tests, and lab work — appear in a results section once your cardiologist has reviewed them. You can usually read or print these results for your records or to share with another doctor. Prescription information shows what heart medications you are currently taking, refill status, and instructions.

Your billing section displays statements, insurance information, and any balances owed. Some offices let you pay bills through the portal; others require you to call or pay by mail. Check your clinic's specific setup to know which payment methods are available.

Sending messages to your cardiologist through HeartPlace

HeartPlace includes a find messaging feature that works like email but stays within your medical record. You can send questions about your medications, symptoms, or test results without calling the office. Messages go to your cardiologist or their care team, depending on how the office routes them.

Response times vary by clinic, but most offices aim to reply within one to two business days. Urgent issues — such as chest pain, severe shortness of breath, or fainting — should not go through the portal. Call 911 or go to an emergency room instead, or call your cardiologist's office directly if you need same-day help.

Keep messages clear and specific. Instead of "I do not feel well," write "I have had mild chest pressure when climbing stairs for the past three days, and it goes away when I rest." This helps your cardiologist understand what you are experiencing and respond more accurately.

Video visits and telehealth through HeartPlace

Some HeartPlace clinics offer video cardiology visits, which let you meet with your cardiologist from home. Not all locations or providers support this yet, so check with your office to see if it is an option for your care.

If your clinic offers video visits, you can usually schedule them the same way you schedule in-person appointments — through the portal or by calling the office. On the day of your visit, you will receive a link or instructions on how to join the video call. You will need a device with a camera and microphone (a smartphone, tablet, or computer) and a stable internet connection.

Video visits work well for follow-up appointments, medication reviews, and discussing test results. They are not suitable for first visits or exams that require a physical examination, such as listening to your heart or checking your blood pressure in person.

Privacy and security on HeartPlace

HeartPlace is a HIPAA-compliant platform, meaning it meets federal privacy and security standards for health information. Your login credentials are encrypted, and all messages and records are stored securely. Only you and authorized members of your cardiologist's care team can see your information.

Do not share your login credentials with anyone else, including family members. If someone needs to see your records, ask your cardiologist's office about setting up a proxy or authorized representative account instead. This gives them controlled access without exposing your password.

If you use a shared device (such as a family computer), always log out of HeartPlace when you are done. On a personal device, you can choose to stay logged in, but be aware that anyone with access to that device can then view your health information.

Troubleshooting common HeartPlace problems

If you cannot log in, first check that you are using the correct username and password. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it. You will receive a reset link by email.

If you do not see a recent test result or appointment on the portal, it may not have been entered into the system yet. Results usually appear within one to three business days after your test. Appointments scheduled by phone may take a day or two to show up. If something is missing after that time, contact your cardiologist's office to confirm it was recorded.

If the HeartPlace website or app is not loading, try clearing your browser cache or restarting the app. If the problem continues, contact your cardiologist's office — there may be a temporary system issue on their end. You can also call the office directly to reach your care team while the portal is unavailable.

Frequently Asked Questions

Can I use HeartPlace if I am a new patient?

Yes. When you schedule your first appointment at a Baylor Scott & White cardiology clinic, ask the office to set up your HeartPlace account. They will send you an access code before or at your first visit. You may not see much information until after your first appointment and tests are completed.

What if my cardiologist does not use HeartPlace?

HeartPlace is specific to Baylor Scott & White and affiliated cardiology practices. If your cardiologist is at a different health system, they may use a different patient portal. Ask your office which portal they use and how to sign up.

Can I read my records from HeartPlace?

Yes. Most test results and documents can be downloaded as PDFs directly from the portal. You can also request a complete copy of your medical record from your cardiologist's office, which they will provide by mail or email within the timeframe required by your state.

Is HeartPlace the same as my insurance company's portal?

No. HeartPlace is your cardiologist's patient portal and shows your medical information and appointments. Your insurance company has a separate portal that shows claims, coverage details, and billing. You may need to log into both to get a complete picture of your care and costs.

What should I do if I have a medical emergency?

Do not use HeartPlace to report emergencies. Call 911 or go to the nearest emergency room if you are experiencing chest pain, severe shortness of breath, fainting, or other life-threatening symptoms. You can contact your cardiologist's office by phone if you need urgent but non-emergency information.