What payment methods PF Chang's accepts

PF Chang's takes all major credit cards — Visa, Mastercard, American Express, and Discover — at the register and for online orders. You can also pay with debit cards, and most locations accept mobile payment apps like Apple Pay, Google Pay, and Samsung Pay if you tap or scan at the terminal.

If you're ordering for delivery through third-party apps like DoorDash, Uber Eats, or Grubhub, you'll pay through that app's payment system, not directly to the restaurant. The restaurant receives the order but doesn't process your card themselves.

PF Chang's does not accept personal checks. Cash is accepted at most locations, though you should confirm with your local restaurant since policies can vary by franchise.

Key Takeaways

  • PF Chang's accepts all major credit and debit cards, plus mobile payment apps like Apple Pay and Google Pay at physical locations.
  • When you order through delivery apps, you pay the app directly, not the restaurant, and the app takes a commission from the order total.
  • You can call ahead to place a takeout order and pay when you pick it up, or pay online before arrival.
  • Gift cards are sold at the restaurant and online, and can be used for dine-in, takeout, or delivery orders placed through PF Chang's own website.

Ordering online and paying in advance

PF Chang's website and mobile app let you browse the menu, customize your order, and pay before you pick it up or have it delivered. When you order through pfchangs.com or the PF Chang's app, you enter your payment information once and can save it for future orders.

For takeout, you'll select your pickup time and location, then pay at checkout. The restaurant will prepare your order and have it ready when you arrive. For delivery through PF Chang's own platform (not a third-party app), you enter your address and the restaurant confirms they deliver to your area.

If you prefer to order by phone, call your local PF Chang's directly. You can pay over the phone with a credit or debit card, or pay in cash when you pick up your order.

Paying at the table during dine-in service

When you dine in at PF Chang's, your server will bring the check to your table. You can hand them a credit card, debit card, or cash, and they'll process the payment at a terminal or bring a portable card reader to your table.

Most PF Chang's locations now use handheld payment devices that come to your table, so you can insert or tap your card without the server taking it away. You'll see the total, add a tip if you wish, and complete the transaction right there.

If you're paying with cash, let your server know and they'll bring change back to you. You can leave cash on the table for the tip, or include it with your payment.

Using PF Chang's gift cards

PF Chang's sells physical and digital gift cards that work at any location for dine-in, takeout, or delivery orders placed through pfchangs.com. You can buy them at the restaurant, through the PF Chang's website, or at some grocery stores and retailers that sell restaurant gift cards.

Digital gift cards are emailed to you when ready and can be used right away. Physical cards arrive by mail if you order them online. To use a gift card, provide the card number at checkout when ordering online, or give the card to your server at the table.

Gift card balances don't expire, though the terms of service for your specific card should be checked. If your card is lost or stolen, contact PF Chang's customer service with your card number and they can help you.

Third-party delivery apps and payment

When you order PF Chang's through DoorDash, Uber Eats, Grubhub, or similar services, you're paying the app, not the restaurant. The app charges you the menu price, plus a delivery fee, service fee, and sometimes a small markup on individual items.

The restaurant receives a commission from the app — typically 15 to 30 percent of your order total — which is why prices on delivery apps are sometimes higher than ordering directly from PF Chang's. Paying through the app means you don't enter your card information with the restaurant itself.

Delivery times and fees vary by app and your location. If you have a problem with your order, you contact the app's customer service first, though the restaurant can often help resolve issues directly if you call them.

Special payment situations and discounts

PF Chang's runs promotions throughout the year — seasonal discounts, loyalty rewards, and limited-time offers. These are advertised on the website and in the mobile app. When you're a registered user of the PF Chang's app, you can see your rewards balance and redeem points toward future orders.

If you're ordering a large catering order, call the restaurant directly to discuss payment options. Some locations may offer net payment terms for businesses or large groups, though this varies by location and must be arranged in advance.

Military and first responder discounts are sometimes available at certain locations. Ask your server or call ahead to confirm whether your local PF Chang's participates and what documentation you'll need to provide.

What to do if your payment doesn't go through

If your card is declined at the register, ask your server to try again — sometimes a temporary connection issue causes the first attempt to fail. If it fails a second time, you can try a different card, pay with cash, or contact your bank to confirm the card is active and has available funds.

If you're ordering online and your payment is rejected, check that your billing address matches your card issuer's records exactly. Spaces, abbreviations, and zip code errors can cause the system to decline the transaction. Try again with the corrected information.

If you've been charged twice for the same order, contact PF Chang's customer service with your receipt or order confirmation number. They can review the transaction and process a refund if a duplicate charge occurred.

Frequently Asked Questions

Can I split the bill between multiple cards at PF Chang's?

Yes. Tell your server you want to split the check, and they'll separate the bill or run multiple cards for different portions of the total. This works for both cash and card payments. Some restaurants can split it however you'd like — by person, by item, or by amount.

Do I have to tip when I order takeout or delivery?

Tipping is optional for takeout and delivery, just as it is for dine-in service. Many people tip 10 to 20 percent for delivery since the driver is providing a service. For takeout, some customers tip a smaller amount or don't tip at all, though it's always appreciated by staff.

What happens if I lose my PF Chang's gift card?

Contact PF Chang's customer service with your card number and purchase information. They can check the balance and, in some cases, issue a replacement if the card hasn't been used. Keep your receipt when you buy a gift card so you have proof of purchase.

Can I use a PF Chang's gift card on delivery apps?

No. Gift cards only work when you order directly through PF Chang's website, app, or by phone. Delivery apps like DoorDash and Uber Eats have their own payment systems and don't accept restaurant gift cards.

Is there a minimum order for delivery through PF Chang's?

Minimum order amounts vary by location and change periodically. Check the PF Chang's website or app for your area to see the current minimum before you place your order. Third-party delivery apps may have different minimums than PF Chang's own delivery service.