What ServiceMaster Clean Does

ServiceMaster Clean is a commercial and residential cleaning franchise that operates in the United States and Canada. The company handles office buildings, retail spaces, hospitals, schools, and homes. You contact a local ServiceMaster Clean location, describe what needs cleaning, and they send a crew on a schedule you choose — weekly, monthly, or as-needed.

ServiceMaster Clean is not a government program or subsidy. It is a for-profit cleaning service you pay directly. The company does not determine your income, housing status, or financial need. You are paying for labor and supplies to clean a space you own or rent.

If you arrived here looking for government rental information, utility help, or housing support, those are different programs run by your city or county. ServiceMaster Clean is a business you hire the same way you would hire a plumber or electrician.

Key Takeaways

  • ServiceMaster Clean is a franchise-based cleaning company with locations across North America that you hire and pay directly for cleaning services.
  • You can request residential cleaning (homes, apartments), commercial cleaning (offices, retail), or specialized services like carpet cleaning or disaster restoration.
  • Pricing varies by location, the size of the space, and the type of cleaning, so you will need to contact your local ServiceMaster Clean branch for a quote.
  • ServiceMaster Clean operates as a private business, not a government program, so there are no income limits, applications, or may be able to access requirements.

How to Contact a Local ServiceMaster Clean Location

ServiceMaster Clean operates through franchises, which means each location is independently owned but uses the ServiceMaster brand and systems. To find the branch near you, visit the ServiceMaster Clean website and use their location finder tool, or search "ServiceMaster Clean near me" in a search engine.

When you contact a location, have ready: the address of the space you want cleaned, the square footage if you know it, what type of cleaning you need (general housekeeping, carpet, windows, post-construction, etc.), and how often you want service. The local manager will discuss pricing, availability, and scheduling with you.

Most locations offer free in-home or in-office estimates before you commit to service. This is a good time to ask about their insurance, how they handle damage, what cleaning products they use, and whether they can work around your schedule.

Types of Cleaning Services Available

ServiceMaster Clean offers different service tiers depending on the location and your needs. Residential services typically include regular housekeeping (dusting, vacuuming, bathrooms, kitchens), deep cleaning, move-in or move-out cleaning, and carpet or upholstery cleaning. Commercial services cover office buildings, retail stores, medical facilities, and schools, with options for daily, weekly, or monthly schedules.

Many locations also offer specialized services such as water damage restoration, fire damage cleanup, biohazard remediation, and carpet dyeing. Not every franchise location offers every service, so ask what is available in your area when you call.

Pricing is not set nationally — each franchise sets its own rates based on local labor costs, overhead, and competition. A two-bedroom apartment in one city may cost more or less than the same service in another city. Request quotes from multiple locations if you want to compare.

What to Expect During Your First Service

Before the crew arrives, walk through the space with the manager or crew leader if possible and point out any areas that need special attention, fragile items, or places you want them to avoid. Leave the space accessible — unlock doors, move pets to a safe room, and clear clutter from floors so they can work efficiently.

The crew will bring their own cleaning supplies and equipment unless you have requested otherwise. They typically work through a checklist based on the service level you purchased. A standard residential cleaning usually takes two to four hours for a three-bedroom home, but this varies by the condition of the space and the crew size.

After they finish, do a quick walk-through while they are still there. If something was missed or does not meet your expectations, tell them when ready so they can address it. Most locations will return to fix issues at no extra charge if reported the same day.

Pricing and Payment

ServiceMaster Clean does not publish standard pricing because rates depend on your location, the size and condition of your space, and the type of service. A one-time deep clean costs differently than weekly maintenance. Residential service costs differently than commercial.

When you request an estimate, the local franchise will give you a price quote. Some locations charge by the hour, others by the job. Ask whether the quote includes supplies or if supplies are extra. Confirm what payment methods they accept — most take credit cards, checks, and bank transfers, but policies vary by location.

Many franchises offer discounts for recurring service (weekly or bi-weekly cleaning is cheaper per visit than one-time cleans) or for signing a service agreement. Ask about these when you get your estimate.

Insurance and Liability

ServiceMaster Clean carries general liability insurance, which covers damage the crew causes during cleaning — for example, breaking a lamp or staining a carpet. Ask your local franchise for proof of insurance and what their coverage limits are before service begins.

You are responsible for pointing out valuable or fragile items before they start. If something breaks and the crew denies responsibility, your dispute is with the local franchise owner, not with ServiceMaster corporate. Document any damage with photos and report it to the manager when ready.

If you rent your home or apartment, check your lease to see whether you are allowed to hire outside cleaning services. Some landlords require that tenants use approved vendors or that the landlord be notified. A few lease agreements prohibit outside cleaners entirely.

Canceling or Changing Your Service

If you signed a service agreement, read the cancellation terms. Some franchises require 30 days' notice to cancel recurring service; others allow week-to-week cancellation. If you need to reschedule a single appointment, contact the location as soon as possible — most can move you to a different day if you give at least 24 hours' notice.

If you are unhappy with the service, contact the local franchise manager first. Most issues are resolved at the local level. If the franchise does not resolve your complaint, you can contact ServiceMaster corporate through their website, though they do not directly employ the franchises and cannot override local decisions.

Frequently Asked Questions

Do I need to be home while they clean?

No. Most customers leave during service. You will need to give the crew access — an unlocked door, a key, or a garage code. If you are uncomfortable with that, ask whether the manager can supervise or whether you can stay in another room. Some franchises offer this for an extra fee.

What if I have pets?

Tell the franchise when you book. Most crews can work around pets, but you should find them in a closed room or outside so they do not interfere with cleaning or escape. Some crews are uncomfortable with aggressive dogs or cats, so be honest about your pet's temperament.

Can they clean around my belongings, or do I need to clear everything?

They can work around some clutter, but clearing surfaces, floors, and furniture makes the job faster and cheaper. The more you tidy before they arrive, the lower your cost usually is. Ask your local franchise what they expect.

What if they damage something?

Report it to the manager when ready, ideally while the crew is still there. Take photos. The franchise's insurance should cover accidental damage. If they deny responsibility, you may need to file a claim with their insurance company or pursue the matter through small claims court, depending on the amount and your location.

Is ServiceMaster Clean the same everywhere?

No. Each location is independently owned and operated. Quality, pricing, and available services vary. One franchise may offer same-day service; another may have a two-week wait. Read local reviews and get estimates from multiple locations before deciding.