Closets by Design is a franchise that designs and installs custom closet systems

Closets by Design is a national closet company that operates through franchised locations. A designer visits your home, measures your space, and creates a custom closet layout using their modular shelving, hanging rods, drawers, and accessories. You pay for the design consultation, the materials, and the installation labor. The company does not manufacture the components themselves — they source from suppliers and assemble the system in your closet.

This is a paid service, not a government program or tax deduction. You hire them the way you would hire a contractor for any home improvement. The cost varies by closet size, the number of components you choose, and your location, since each franchise sets its own pricing and labor rates.

Key Takeaways

  • Closets by Design sends a designer to your home for a free or paid consultation, depending on your local franchise.
  • You receive a custom design and a quote before any work begins, so you know the total cost upfront.
  • Installation is handled by the franchise's crew or subcontractors, typically taking one to three days.
  • The company offers a warranty on materials and workmanship, though the terms vary by location and franchise.
  • This is a retail home improvement service, not a tax deduction or financial information program.

How the consultation and design process works

You contact your local Closets by Design franchise by phone or through their website. They schedule a home visit, usually within a week or two. The designer arrives with measuring tools and a tablet or laptop showing their design software. They ask about your storage needs — how many clothes, shoes, accessories, and other items you need to store — and take detailed measurements of your closet space, including the width, depth, height, and any obstacles like doors, windows, or electrical outlets.

The designer then creates a layout on their software, showing you shelves, hanging rods, drawers, and accessories positioned in your closet. You can see the design in real time and request changes. Once you approve the design, the designer provides a written quote that lists each component, the material cost, the installation cost, and the total. You are not obligated to move forward at this point.

Materials and customization options

Closets by Design offers a range of materials and finishes. Most systems use laminate or wood veneer shelving in colors like white, espresso, cherry, or natural wood. Hanging rods are typically metal. Drawer fronts and door styles vary by franchise location. You can add features like pull-out baskets, tie racks, shoe shelves, jewelry organizers, and LED lighting. The more components and upgrades you choose, the higher the cost.

The designer will explain which options fit your budget and space. Some franchises offer financing options, allowing you to spread the cost over several months. Ask about this when you receive your quote.

Installation timeline and what happens on installation day

After you approve the design and pay a deposit (usually 50 percent of the total), the franchise orders the materials and schedules installation. The wait time between approval and installation typically ranges from two to four weeks, depending on material availability and the franchise's schedule.

On installation day, a crew arrives with the components and tools. They remove your existing closet contents, install the new system, and reinstall your items. Most single-closet installations take one to three days. The crew will protect your floors and walls during the work. You should plan to be home during installation so the crew can access the closet and ask questions if needed.

Warranty and what is covered

Closets by Design typically offers a warranty on materials and workmanship, though the specific terms depend on your local franchise. Most warranties cover defects in the shelving, rods, and hardware for a set period — commonly one to five years. The warranty usually does not cover damage from misuse, water damage, or normal wear and tear from heavy use.

Ask your designer for a written warranty document before you sign the contract. This document should state what is covered, how long the coverage lasts, and how to file a claim if something breaks or fails.

Cost factors and how pricing works

The total cost depends on four main factors: the size of your closet, the number and type of components you choose, the materials and finishes you select, and your location. A small reach-in closet with basic shelving and rods might cost between $1,500 and $3,000. A large walk-in closet with multiple sections, drawers, and accessories could cost $5,000 to $15,000 or more. These ranges vary significantly by region and franchise.

The quote you receive should break down the material cost and labor cost separately. Labor typically accounts for 30 to 50 percent of the total. If you want to reduce the cost, ask the designer which components are optional and which are essential to your design.

Alternatives to Closets by Design

Other companies offer similar custom closet services, including California Closets, Organized Living, and local independent closet designers. You can also purchase modular closet systems from home improvement stores like Home Depot or Lowe's and install them yourself or hire a local contractor. DIY systems are typically less expensive but require more effort on your part.

If you want a lower-cost option, you can also organize your existing closet using off-the-shelf storage bins, hanging organizers, and shelving units from retailers like Target, IKEA, or Container Store. This approach costs far less but does not create a fully custom system.

Frequently Asked Questions

Is the initial consultation free?

Most Closets by Design franchises offer a free in-home consultation, but some charge a small fee. Call your local franchise to ask. The fee, if charged, is usually applied toward your purchase if you move forward with an order.

Can I cancel after I approve the design but before installation?

Yes, but the terms depend on your franchise's cancellation policy. Most require you to forfeit your deposit if you cancel after materials have been ordered. Ask about the cancellation policy before you pay the deposit.

What if I move before the installation is complete?

Contact your franchise when ready. Some franchises can transfer your order to your new address if the closet space is similar. Others may not be able to accommodate a move. The sooner you notify them, the more options you may have.

Can Closets by Design work with rental apartments?

Most franchises can install systems in rentals, but you should check your lease first. Some landlords prohibit permanent modifications. If your lease allows it, ask the designer about removable or semi-permanent installation options that do not damage the walls.

Do I need to remove everything from my closet before installation?

Yes. The crew will need full access to the closet space to remove the old system and install the new one. Plan to move your clothes and items to another room the day before installation.