What AEG Presents does

AEG Presents is one of the largest concert promotion companies in the world. It books artists into venues, handles ticket sales, and manages the logistics of getting a show from announcement to the night it happens. If you buy a ticket to a concert at a major arena or festival, there is a significant chance AEG Presents is the promoter behind it.

The company operates across multiple continents and owns or operates hundreds of venues — from small clubs to massive arenas and outdoor festival grounds. It also produces its own festivals and touring packages. AEG Presents is owned by Anschutz Entertainment Group, a larger parent company that also owns sports teams and other entertainment properties.

Understanding how AEG Presents works matters if you are trying to figure out where a ticket came from, why a show was cancelled, how refunds are handled, or which promoter controls a particular venue or event.

Key Takeaways

  • AEG Presents books artists into venues, sells tickets through its own platforms and partners like Ticketmaster, and manages the full production of concerts and festivals.
  • The company owns or operates hundreds of venues worldwide, ranging from small theaters to large arenas and outdoor festival grounds.
  • When you buy a ticket to an AEG-promoted show, your ticket terms and refund policy are set by AEG Presents, not by the venue or artist alone.
  • AEG Presents also produces its own touring packages and multi-day festivals, which operate under the same company's policies.
  • Cancellations, refunds, and disputes involving AEG-promoted shows are handled through AEG's customer service channels, not through the venue or artist's management.

How AEG Presents books and promotes shows

AEG Presents negotiates directly with artists, their management, and their booking agents to find the right to promote a tour or one-off show. Once a deal is made, AEG chooses which venues to use, sets ticket prices in consultation with the artist, and handles marketing and sales.

The company uses multiple ticket sales channels. Most shows sell through Ticketmaster, which is owned by the same parent company (Live Nation Entertainment owns Ticketmaster, but AEG has its own ticketing relationships). Some venues and festivals use AEG's own ticketing systems or partner platforms. The ticket page always shows which system is being used and what the fees are.

AEG Presents also produces original events — festivals like Coachella, Outside Lands, and New Orleans Jazz Fest are promoted by AEG. These multi-day events operate under the same company structure, meaning ticket policies, refund rules, and customer service all flow through AEG.

Venues owned or operated by AEG Presents

AEG Presents owns or operates venues across North America, Europe, Asia, and Australia. In the United States, this includes major arenas in cities like Los Angeles, Denver, Las Vegas, and New York, as well as outdoor amphitheaters and smaller clubs. The company also runs significant venues internationally.

When a venue is operated by AEG Presents, the company controls ticket pricing, seating policies, parking, and concessions. This means the experience of buying a ticket and attending a show at an AEG-operated venue is shaped by AEG's policies, even if the artist or another promoter is involved in the booking.

You can find a list of AEG-operated venues on the company's website, organized by region. If you are unsure whether a specific venue is part of AEG's network, searching the venue name plus "AEG Presents" will usually clarify the relationship.

Ticket pricing and fees

AEG Presents sets face-value ticket prices in negotiation with the artist and venue. The company then adds its own fees — typically a per-ticket charge that covers processing, payment, and delivery. These fees are shown on the checkout page before you complete your purchase.

Fees vary by show and venue. A ticket that costs $50 face value might have $8 to $15 in fees added, depending on the delivery method (digital, will-call, or mail) and the ticketing platform used. AEG does not set a single fee rate across all shows.

Dynamic pricing — where ticket prices rise or fall based on demand — is used by AEG Presents on some shows. This means the same seat can cost different amounts depending on when you buy. The initial on-sale price is set by AEG and the artist, but the final price you pay may be higher if demand is strong.

Cancellations and refund policies

When an AEG-promoted show is cancelled, the company issues refunds through the original payment method. The timeline for refunds varies — some are processed within days, others take weeks. AEG's refund policy is posted on the ticket confirmation email and on the event page.

If a show is postponed rather than cancelled, AEG typically honors existing tickets for the new date. If you cannot attend the rescheduled show, refund policies depend on the specific event and artist. Some allow refunds for postponements; others do not. This information is usually in the original ticket terms.

Disputes over refunds — for example, if a show was cancelled but you did not receive your money — are handled through AEG's customer service. Contact information is on the ticket confirmation and the event page. Response times vary, but AEG is required to address refund requests within the timeframe stated in its terms.

How AEG Presents differs from other promoters

The concert promotion industry includes several large companies: Live Nation Entertainment (which owns Ticketmaster), AEG Presents, Paradigm Talent Agency, and many regional and independent promoters. Each operates differently in terms of venue ownership, ticketing systems, and customer service.

AEG Presents is distinctive because it owns a large portfolio of venues worldwide, which means it controls both the promotion and the venue for many shows. This gives the company significant control over pricing, policies, and the overall experience. Other promoters may book shows into venues they do not own, which can create different policies for refunds, seating, or fees.

If you are comparing ticket prices or policies across shows, knowing which promoter is involved can help explain differences. An AEG-promoted show at an AEG-owned venue will follow AEG's policies throughout. A show promoted by a different company at the same venue may have different rules.

Finding out if AEG Presents is promoting a show

The promoter's name usually appears on the event page or ticket confirmation. Search for the venue name and "promoter" or look at the fine print on the ticket page. You can also contact the venue directly — they can tell you which company is promoting a specific show.

If you are researching a show before buying tickets, knowing the promoter helps you understand which refund policy applies, which ticketing system you will use, and which customer service team to contact if something goes wrong. AEG Presents' policies are available on its website and on individual event pages.

Frequently Asked Questions

How do I contact AEG Presents if I have a problem with my ticket?

Contact information is on your ticket confirmation email and the event page. Most issues are handled through the ticketing platform (usually Ticketmaster or AEG's own system). For problems specific to the promoter or venue, AEG Presents has a customer service contact form on its website. Response times vary depending on the issue.

Can I resell a ticket to an AEG-promoted show?

Resale policies vary by show and artist. Some AEG events allow resale through official platforms like Ticketmaster's resale service; others restrict resale entirely. The ticket page states whether resale is allowed. If it is, you can usually list your ticket on the official resale platform, and AEG takes a percentage of the sale.

Why are fees so high on AEG Presents tickets?

Fees cover payment processing, fraud prevention, customer service, and the ticketing platform's operation. AEG Presents does not set fees unilaterally — they are negotiated with venues and artists. Fees also vary by delivery method and show. Comparing the all-in price (face value plus fees) across promoters and venues can help you understand whether a particular show's pricing is typical.

What happens if a show is rescheduled?

Rescheduled shows typically honor original tickets for the new date. If you cannot attend the new date, refund policies depend on the specific event and artist agreement. Check your ticket confirmation or the event page for the postponement policy. If the show is cancelled entirely rather than rescheduled, refunds are issued to the original payment method.

Is AEG Presents the same as Live Nation?

No. AEG Presents and Live Nation Entertainment are separate companies, though both are major players in concert promotion. Live Nation owns Ticketmaster and promotes shows through its own network. AEG Presents operates independently and owns its own venues and ticketing systems. Some shows may involve both companies, but they are distinct organizations with different policies.