What Framebridge is and how to order

Framebridge is an online custom framing service where you upload a photo of your item, answer questions about size and style, and designers create frame mockups for you to review before anything ships. You don't visit a physical location or speak to a framer in person — the entire process happens through their website or mobile app.

The basic steps are: upload an image or video of what you want framed, tell Framebridge the dimensions and what mood or style appeals to you, wait for designers to send you mockups (usually within one business day), request changes if you want them, approve a final design, and the company ships the finished frame to your address. You pay when you approve the design, not when you order.

Framebridge frames items like posters, photographs, diplomas, jerseys, medals, and fabric. They do not frame three-dimensional objects that require deep boxes or items that need conservation-level mounting, such as valuable antique textiles or documents.

Key Takeaways

  • Framebridge charges per frame based on size and materials you choose, with prices typically ranging from around $50 to $300 depending on frame style, mat, and glass type.
  • You upload a photo or video of your item and answer style questions; designers then create mockups within one business day for you to approve or modify.
  • Shipping is included in the price for most orders, and frames arrive ready to hang.
  • Framebridge does not frame three-dimensional objects or items requiring conservation mounting, so check their guidelines before uploading.
  • The service works best for flat items like posters, prints, photographs, and documents that fit within their size range.

Pricing and what affects the cost

Framebridge does not publish a fixed price list because cost depends on the size of your item, the frame style you choose, the type of mat (if any), and the glass option. A small poster in a basic frame costs less than a large diploma in a premium frame with UV-protective glass.

When you upload your item and answer style questions, Framebridge shows you mockups with prices attached. You see the exact cost before you approve the design. The price includes the frame, mat, glass, mounting, and shipping to your address in the United States.

Framebridge occasionally runs promotions — discounts on first orders or percentage off for returning customers — which you can find on their website or through email if you sign up for their list. These are not permanent and change throughout the year.

How the design process works

After you upload a photo or short video of your item, you answer a questionnaire about the item's dimensions, the room where it will hang, your style preference (modern, traditional, eclectic, and so on), and your color preferences. Framebridge uses this information to generate mockups.

Designers create multiple mockup options showing your item in different frames, mats, and layouts. You see these as digital images on your screen. If none of the mockups match what you want, you can request specific changes — a different mat color, a thinner frame, a different layout — and designers will revise.

The revision process can go back and forth. There is no stated limit on how many times you can request changes before you approve a design. Once you approve, Framebridge sends your item to their workshop to be framed and ships the finished product to you.

Turnaround time from order to delivery

The mockup stage typically takes one business day. After you approve a design, Framebridge frames your item and ships it; this usually takes one to two weeks depending on their current workload and your location. During busy seasons (holidays, back-to-school), turnaround may be longer.

Framebridge provides a tracking number once your frame ships, so you can monitor delivery. Frames arrive ready to hang — you do not need to do any assembly or mounting yourself.

What Framebridge can and cannot frame

Framebridge frames flat items: posters, prints, photographs, documents, diplomas, certificates, embroidered patches, and similar objects. They can work with items up to 40 by 60 inches, though very large items may have limited frame options.

Framebridge does not frame three-dimensional objects such as medals, coins, or jerseys that need deep shadow boxes. They also do not offer conservation-level framing for valuable antique documents or textiles that require acid-free materials and specialized mounting. If your item is valuable, fragile, or three-dimensional, a local custom framer may be a better choice.

Before uploading, check Framebridge's guidelines on their website to confirm your item falls within what they can handle. If you are unsure, you can contact their customer service through their website.

How Framebridge compares to local framers

A local custom framer works with you in person, can handle three-dimensional items and conservation work, and may offer more specialized informed. You see materials in hand and can make changes on the spot. Local framers typically cost more and require multiple visits.

Framebridge is faster for flat items, costs less for standard framing, and requires no travel. You work from home and see mockups before committing. The trade-off is that you cannot see or touch materials before ordering, and Framebridge cannot frame complex or valuable items that need informed conservation.

Some people use both: Framebridge for posters and prints, a local framer for heirlooms or three-dimensional pieces.

Shipping, returns, and guarantees

Framebridge includes shipping in the price for orders within the continental United States. Frames arrive in protective packaging designed to prevent damage during transit.

If your frame arrives damaged, Framebridge will reship it or refund your order. You typically have a window of time (check their policy on their website) to report damage. Keep the packaging and photos of the damage to support your claim.

If you change your mind after approving a design but before it ships, contact Framebridge when ready to see if they can cancel. Once framing has begun, cancellation may not be possible. Their customer service team can tell you the status of your order and what options exist.

Frequently Asked Questions

Can I frame a jersey or medal with Framebridge?

Framebridge does not frame three-dimensional objects like jerseys, medals, or coins. These require deep shadow boxes and specialized mounting. A local custom framer is better suited for these items. Framebridge works with flat items only.

What if I don't like the mockups the designers send?

You can request changes. Tell the designers what you want different — a specific mat color, frame style, or layout — and they will revise the mockups. You can go back and forth until you find a design you approve.

How much does Framebridge cost?

Cost depends on your item's size and the frame, mat, and glass options you choose. Prices typically range from around $50 to $300 or more. You see the exact price in the mockup before you approve, so there are no surprises.

Do I have to pay upfront or when the frame ships?

You pay when you approve the design, not when you place an initial order. Once you approve a mockup and submit payment, Framebridge frames your item and ships it to you.

What happens if my frame arrives damaged?

Contact Framebridge with photos of the damage. They will reship the frame or refund your order. Keep the packaging and document the damage so they can process your claim quickly.