What The Honest Company offers and how it arrives at your door

The Honest Company is a subscription service that delivers diapers, wipes, and other baby care products to your home on a schedule you set. You choose the diaper size, how often you want deliveries (weekly, every two weeks, or monthly), and which products to include — then the company sends them automatically until you pause or cancel.

The service operates through their website. You create an account, select your products, pick a delivery frequency, and provide a shipping address. Deliveries arrive via standard parcel carrier, typically within 5 to 7 business days of when your order ships. You can change your order, skip a delivery, or cancel anytime without penalty.

Pricing varies based on what you order and how often you receive deliveries. The company offers discounts for subscription orders compared to one-time purchases, and the discount percentage depends on your delivery frequency — more frequent deliveries typically mean a larger percentage off. Shipping is included in the subscription price for most orders.

Key Takeaways

  • The Honest Company sends diapers and baby products on a schedule you choose, with deliveries arriving every week, two weeks, or monthly.
  • You manage your subscription through their website and can change what you order, skip deliveries, or cancel at any time.
  • Subscription orders cost less than buying the same products one-time, with the discount depending on how often you receive deliveries.
  • Shipping is included in the subscription price, and orders typically arrive within 5 to 7 business days.

How to set up your first subscription

Start by visiting The Honest Company website and creating an account with your email address and a password. You will need to provide your shipping address so the company knows where to send your first order.

Next, select the diaper size your baby currently wears. The company offers sizes from newborn through size 6 (for children up to 35+ pounds). Choose how many diapers per delivery you want — options typically range from smaller counts to bulk quantities. Then pick your delivery frequency: weekly, every two weeks, or monthly.

Add any additional products you want included — wipes, diaper cream, or other baby care items — and review your total. The website will show you the subscription price and any discount applied. Enter your payment method (credit card, debit card, or PayPal), and your first order will be placed. You will receive a confirmation email with your order details and an estimated delivery date.

Managing your subscription between deliveries

Once your subscription is active, you can log into your account anytime to make changes. The most common adjustment is updating the diaper size as your baby grows. You can change this in your account settings, and it takes effect on your next scheduled delivery.

If you want to pause deliveries temporarily — for example, if you have extra diapers on hand — you can skip your next delivery without canceling the subscription. This keeps your account active and your settings saved. You can resume deliveries whenever you are ready.

You can also add or remove products from your subscription. If you want to include wipes or change the quantity of diapers, make those changes in your account, and they will explore to your next order. The website shows you the updated price before the change takes effect.

What happens when your delivery arrives

Your diapers will arrive in a cardboard box via standard parcel carrier. The box is typically unmarked on the outside, though the carrier label will show it is from The Honest Company. Deliveries usually arrive during business hours, though timing depends on your carrier and location.

Check the box when it arrives to make sure the contents match your order and that nothing is damaged. If something is missing or damaged, contact The Honest Company customer service through their website. They can arrange a replacement or refund for the affected items.

Store your diapers in a cool, dry place. Most families keep them in a closet, cabinet, or storage area rather than in the nursery, since a full month's supply takes up significant space. Once you open a package, diapers stay fresh for several months if kept away from extreme heat or moisture.

Costs and how subscription discounts work

The Honest Company prices diapers higher per unit than some mass-market brands sold in stores, but the subscription discount narrows that gap. The exact discount depends on your delivery frequency — weekly delivery typically offers a smaller discount than monthly delivery, because the company saves money on fewer shipments.

You can see the full price breakdown on the website before you complete your order. The subscription price is shown alongside the regular one-time purchase price, so you can compare. Shipping is included in the subscription price, which means you are not paying extra for delivery.

If you decide the service is not working for your budget, you can cancel anytime. There are no cancellation fees or penalties. Your subscription straightforward ends, and you will not be charged for future deliveries.

Pausing, changing, or canceling your subscription

To pause your subscription temporarily, log into your account and find your next scheduled delivery. You will see an option to skip that delivery. You can skip one delivery or multiple deliveries in a row. Your subscription remains active, and you can resume deliveries at any time.

To cancel your subscription permanently, go to your account settings and select the cancel option. The company will ask why you are canceling, but your answer is optional. Once you confirm, no future charges will be made, and your subscription ends when ready. If a delivery is already in transit, you may still receive it, but you will not be charged for deliveries after that.

If you want to change your delivery frequency — for example, switching from weekly to monthly — you can update this in your account settings. The new frequency takes effect on your next scheduled delivery date.

Comparing The Honest Company to other diaper services

The Honest Company competes with other subscription services like Mama Bear (Amazon's brand), Pampers Swaddlers subscription, and smaller regional diaper delivery companies. The main differences are price per diaper, product quality, delivery speed, and what other items you can add to your order.

The Honest Company focuses on plant-based materials and does not use chlorine bleach or lotions in their diapers. If that matters to you, it may be worth the higher per-unit cost. If you prioritize lowest price, mass-market brands like Pampers or Huggies sold in bulk at warehouse stores are typically cheaper.

Some families use multiple services — for example, a subscription for everyday diapers and buying extras at the store for travel or backup. There is no rule that you must stick with one service, so you can test The Honest Company for a month or two and see if it fits your needs and budget.

Frequently Asked Questions

Can I change my diaper size without canceling?

Yes. Log into your account and update the size in your subscription settings. The new size takes effect on your next scheduled delivery. You can change sizes as many times as you need as your baby grows.

What if I run out of diapers before my next delivery?

You can place a one-time order through The Honest Company website for when ready delivery, or you can buy diapers from a store to bridge the gap. You can also skip your next scheduled delivery and place a one-time order instead, then resume your subscription later.

Does The Honest Company deliver everywhere in the US?

The Honest Company ships to all 50 states, but delivery times may vary by location. Remote areas may take longer than urban areas. Check the website with your zip code during signup to see the estimated delivery timeframe for your address.

Can I return unopened diapers if I change my mind?

The Honest Company does not typically accept returns of unopened diapers for refund. However, if diapers arrive damaged or defective, contact customer service and they will send a replacement. If you ordered the wrong size by mistake, you can skip that delivery and adjust your subscription before the next one ships.

What payment methods does The Honest Company accept?

The company accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. Your payment method is charged automatically on your delivery date each time your order ships.