What Lovesac Is and How Their Business Model Works
Lovesac is a furniture company that sells modular couches, chairs, and related products directly to customers online and through their own retail stores. They do not sell through traditional department stores or third-party retailers. You order from their website, a Lovesac showroom, or by phone, and the company ships the furniture to your home.
The core of their product line is modular seating — pieces that connect together and can be rearranged. Their flagship product is called a Sactional, which is a sectional sofa made of individual cushioned sections that attach to a frame. You can buy different configurations (a two-piece, a five-piece, an L-shaped setup) and later add or remove sections to change the shape. They also sell standalone chairs, ottomans, and covers in various fabrics and colors.
Because Lovesac sells directly rather than through middlemen, they control pricing, inventory, and how products reach you. This model means you are buying from the manufacturer, not a retailer marking up a wholesale price.
Key Takeaways
- Lovesac sells modular couches and chairs only through their own website, stores, and phone line — not through other retailers.
- Their main product is the Sactional, a sectional sofa made of individual sections that can be added, removed, or rearranged.
- You can customize your order by choosing the number of sections, fabric type, and color before purchase.
- Shipping typically takes several weeks, and delivery is handled by Lovesac's own logistics team or a third-party carrier depending on your location.
- Lovesac offers a trial period and a return window, so you can test the furniture in your home before committing to it.
How to Order and Customize Your Furniture
Start by visiting Lovesac.com or visiting a physical showroom if one is near you. On the website, you will see product categories: Sactionals, Chairs, Accessories, and Covers. Click on the product you want and you will see configuration options.
For a Sactional, you choose the number of sections (typically ranging from two to eight pieces), the shape (straight, L-shaped, or U-shaped), the fabric type (performance fabrics, standard fabrics, or premium materials), and the color. The website shows you a visual preview of your configuration and updates the price as you make changes. Once you are satisfied, add it to your cart and proceed to checkout.
At checkout, you enter your shipping address, contact information, and payment method. Lovesac accepts major credit cards and financing options through third-party lenders. You will see an estimated delivery date before you complete the purchase. After you place the order, you receive a confirmation email with your order number and tracking information.
Shipping, Delivery, and Setup
Lovesac ships from their warehouses, and delivery times vary by location. Standard delivery typically takes two to four weeks from the order date, though this can be longer during peak seasons or for custom configurations. You will receive email updates as your order is prepared and shipped.
Delivery is usually handled by a white-glove service in major metropolitan areas, meaning the delivery team brings the furniture into your home, unpacks it, and assembles it. In other areas, a standard carrier may deliver the items to your porch or garage, and you assemble them yourself. Check your order confirmation to see which service applies to your address.
Assembly of a Sactional involves connecting the individual sections to a metal frame using connectors. Lovesac provides instructions and hardware. If you receive white-glove delivery, the team handles this. If you are assembling yourself, the process typically takes 30 minutes to an hour depending on the size of your configuration.
Lovesac's Trial Period and Return Policy
Lovesac offers a 120-day trial period on most furniture purchases. This means you can use the furniture in your home for up to 120 days. If you decide it is not right for you, you can contact Lovesac to arrange a return. The company will pick up the furniture from your home at no charge to you.
If you return the furniture within the trial period, you receive a full refund minus a restocking fee. The restocking fee is typically a percentage of the purchase price and covers the cost of inspecting, cleaning, and reselling the item. Lovesac will explain the exact restocking fee when you initiate a return.
After the 120-day period ends, the return window closes and you own the furniture outright. Lovesac does offer a separate warranty on the frame and structure of their products, which covers manufacturing defects. Check your product documentation or contact Lovesac customer service for warranty details specific to your purchase.
Financing and Payment Options
Lovesac offers several ways to pay for your order. You can pay in full with a credit card at checkout. Alternatively, Lovesac partners with third-party financing companies to offer installment plans — typically 12, 24, or 36 months with interest, depending on the lender and your creditworthiness.
When you select a financing option at checkout, you will be directed to the lender's site to complete a credit check and agree to the terms. If you are approved, the lender pays Lovesac and you make monthly payments to the lender. Interest rates and terms vary by lender and your credit profile, so compare the options presented before you choose.
Lovesac occasionally runs promotions offering 0% interest financing for a set period (for example, 12 months 0% APR). These deals are advertised on their website and in email campaigns. Read the terms carefully — 0% financing usually applies only if you pay off the full balance within the promotional period; if you do not, you may owe retroactive interest.
Customization Options and Fabric Choices
One of Lovesac's main selling points is customization. Beyond choosing the number and arrangement of sections, you can select from multiple fabric types. Performance fabrics are stain-resistant and machine-washable, making them practical for households with children or pets. Standard fabrics offer a wider range of colors and textures but require more careful cleaning. Premium materials like leather or specialty blends are also available at higher price points.
Lovesac also sells replacement covers separately, so you can change the look of your Sactional without buying new furniture. If you purchase a cover, it slides over the existing cushions and attaches with a zipper or snap system. This allows you to refresh your seating or swap between colors for different seasons.
The website shows fabric swatches and allows you to see how different colors look on your chosen configuration. If you want to see and feel the fabrics in person before ordering, visiting a Lovesac showroom is the best option.
Customer Service and Support
Lovesac offers customer support through their website, email, and phone. If you have questions about your order, need help configuring a product, or want to discuss the trial period or returns, you can reach out through any of these channels. Response times vary, but Lovesac typically replies to emails within one to two business days.
If you are in a major city, visiting a showroom in person is often the fastest way to get answers. Staff can show you different fabrics, explain configuration options, and discuss delivery and assembly details. Showroom locations are listed on the Lovesac website.
Frequently Asked Questions
Can I change my Sactional configuration after I buy it?
Yes. Lovesac sells additional sections and replacement frames separately, so you can expand or reconfigure your Sactional over time. You can also purchase new covers to change the fabric or color. Contact Lovesac to order these items or visit their website to browse add-ons.
What happens if my furniture arrives damaged?
Inspect your furniture when it arrives. If you notice damage, photograph it and contact Lovesac when ready with photos and your order number. Lovesac will either send replacement parts or arrange a replacement shipment at no cost to you. Report damage within a few days of delivery for the fastest resolution.
Do I have to pay for return shipping if I use the trial period?
No. Lovesac covers the cost of picking up your furniture from your home if you return it within the 120-day trial period. You will owe a restocking fee, but not shipping or pickup costs.
How long does assembly take if I do it myself?
Assembly of a typical Sactional takes 30 minutes to an hour. The time depends on the number of sections and your familiarity with the process. Lovesac provides detailed instructions and all necessary hardware. If you are uncomfortable assembling it yourself, ask about white-glove delivery options or hire a local handyperson.
Can I see a Lovesac product in person before ordering?
Yes, if there is a Lovesac showroom in your area. You can find store locations on their website. Showrooms let you sit on the furniture, feel the fabrics, and discuss customization options with staff. If there is no showroom nearby, the 120-day trial period lets you test the furniture at home with the option to return it.