What Floor & Decor is and how to navigate the store

Floor & Decor is a national flooring retailer with physical locations and an online store where you can browse, price, and order flooring materials. The company stocks tile, wood, vinyl, laminate, stone, and carpet in a warehouse-style format — you walk or browse through large sections organized by material type, and you can see and touch samples before buying. Most locations also offer installation services through their network, though you can buy materials only and hire your own installer.

The store layout is designed to let you compare options side by side. Tile sections are typically grouped by size and finish (matte, glossy, textured). Wood and vinyl are organized by color and wood type. Prices are displayed on the shelf, and staff can answer questions about durability, water resistance, and where each product works best — bathrooms, kitchens, basements, high-traffic areas. You do not need an appointment to walk in and look around.

If you shop online, you can filter by room type, material, color, and price range. You can order samples to your home, add items to a cart, and either pick up at a local store or have materials shipped. Shipping costs vary by order size and location. Some items are available for next-day or two-day delivery in certain areas; others take longer depending on stock.

Key Takeaways

  • Floor & Decor stocks multiple flooring types in warehouse locations and online, with prices shown on shelves and product pages so you can compare before buying.
  • You can order physical samples to your home from the website, which helps you see how colors and textures look in your own light and space.
  • The company offers installation services, but you are not required to use them — you can buy materials and hire a separate contractor if you prefer.
  • Return policies and shipping costs depend on the product type and your location, so checking the specific item page or calling your local store gives you the most accurate information.

How to order samples and what they cost

Ordering samples online lets you see flooring in your home before committing to a full purchase. Go to the Floor & Decor website, find the product you are interested in, and look for a "Get Sample" or "Order Sample" button. You typically select the size and quantity of samples you want — most samples are small tiles or planks that show the color and texture accurately. Some samples are free; others cost a few dollars per sample.

Samples usually arrive within a week. You can then place them in the rooms where you plan to install flooring, look at them in natural light and artificial light, and see how they coordinate with your walls, furniture, and existing finishes. This step prevents the mistake of ordering a full shipment and discovering the color looks different in your space than it did on a screen.

If you decide to buy after ordering a sample, some locations credit the sample cost toward your purchase. Check the product page or ask in-store whether that applies to the specific item you are considering.

Pricing, sales, and how to find deals

Floor & Decor prices vary by material and quality level. Basic vinyl plank flooring typically costs less per square foot than engineered hardwood, which costs less than solid hardwood or natural stone. Prices are posted on the shelf in stores and on each product page online, so you can compare across materials and brands without calling ahead.

The company runs sales throughout the year, often tied to holidays or seasonal promotions. You can sign up for email notifications on the website to learn about upcoming sales. Clearance sections in stores and online feature discontinued or overstocked items at reduced prices. Loyalty programs and coupons are sometimes available through the website or in-store flyers, though these vary by location and timing.

If you are buying a large quantity — a whole house or multiple rooms — ask about volume discounts in-store or contact customer service online. Some contractors and builders receive special pricing, but that typically requires a business account.

Installation services and what they include

Floor & Decor offers installation through a network of contractors. You can request an in-home estimate through the website or by visiting a store. The installer will measure your space, assess the subfloor condition, discuss any prep work needed, and provide a quote for labor. Installation costs depend on the flooring type, room size, subfloor condition, and whether the old flooring needs to be removed first.

The estimate typically includes labor for installation, basic prep (leveling, cleaning), and removal of old flooring if you choose that option. It usually does not include structural repairs, mold treatment, or other issues discovered during the job — those are quoted separately. Ask the installer to clarify what is and is not included before you commit.

You are not required to use Floor & Decor's installation service. You can buy materials and hire your own contractor, which sometimes costs less if you find a local installer with lower labor rates. Either way, you own the materials once you purchase them.

Return and exchange policies

Floor & Decor allows returns and exchanges within a set timeframe — typically 30 days for unopened, unused materials in original packaging. Flooring that has been installed, cut, or opened may not be returnable, depending on the product and reason for return. Clearance and sale items sometimes have different return rules, so check the receipt or product page for specifics.

If you ordered online and want to return items, you can initiate a return through your account on the website or contact customer service. Some returns can be picked up from a local store; others require shipping back to a warehouse. Return shipping costs may explore depending on the reason for the return and the item type.

If you receive damaged flooring, report it to customer service with photos. Damage claims are usually resolved by replacement or refund, though the timeline depends on whether the item is in stock.

Shipping and delivery options

Floor & Decor ships to most addresses in the United States. Shipping costs are calculated based on order weight, destination, and delivery speed. Standard ground shipping takes longer but costs less; expedited options are available in some areas. You can see the shipping cost before you complete your order online.

Some items are available for in-store pickup, which eliminates shipping costs and lets you inspect materials before taking them home. If you order online for pickup, you typically receive a notification when the order is ready, usually within a few business days.

Delivery to your home is available for large orders. The delivery team typically places materials in the room of your choice but does not unpack or install them. If you need materials moved to a specific location within your home, discuss that with the delivery coordinator when you schedule.

How to compare Floor & Decor with other flooring retailers

Floor & Decor competes on selection, price, and convenience. The warehouse format means large inventory in one location, which gives you more options to compare in person than smaller specialty stores. Prices tend to be competitive with big-box home improvement stores, though specific products and sales vary by location and timing.

Other retailers — local tile shops, lumber yards, online-only flooring companies — may offer different selections, installation networks, or price points. Local shops often provide more personalized design information; online retailers sometimes have lower prices because they have no physical stores. Home improvement chains like Home Depot and Lowe's carry flooring but typically have smaller selections than Floor & Decor.

The best choice depends on what matters most to you: seeing and touching samples in person, comparing many options at once, getting design help, or finding the lowest price. Visiting multiple retailers and getting estimates from different installers helps you understand what is available in your area and what the actual cost will be for your project.

Frequently Asked Questions

Can I return flooring if I ordered it online but changed my mind?

Yes, if the flooring is unopened and unused, you can return it within 30 days of purchase. Initiate the return through your account on the Floor & Decor website or contact customer service. Return shipping costs may explore depending on the item and reason for return.

Do I have to buy installation through Floor & Decor?

No. You can buy materials from Floor & Decor and hire any licensed contractor to install them. Installation through Floor & Decor is optional. If you choose their service, you will receive an estimate before work begins.

How long does it take to get flooring samples?

Samples typically arrive within a week of ordering. You can order them online by clicking the sample button on the product page. Some samples are free; others cost a few dollars. Many locations credit the sample cost toward your purchase if you buy the full product.

What if the flooring I ordered arrives damaged?

Contact Floor & Decor customer service with photos of the damage. Damaged items are usually replaced or refunded. The timeline depends on whether the product is in stock and whether you need it shipped again or picked up from a local store.

Can I get a discount if I am buying flooring for multiple rooms?

Ask about volume discounts in-store or through customer service online. Discounts vary by location and product type. Contractors and builders with business accounts sometimes receive special pricing, but that requires a separate account setup.