What 1-800-Flowers is and how to place an order

1-800-Flowers is a national flower and gift delivery service you can reach by phone at 1-800-356-9377, online at 1800flowers.com, or through their mobile app. You choose an arrangement or gift from their catalog, provide a delivery address and recipient details, pay by credit card or debit card, and the company either delivers it themselves or passes the order to a local florist in the recipient's area who handles the actual delivery.

The service operates in all 50 states and many countries. Orders placed before a certain time on a given day (usually 2 p.m. or 3 p.m. in the recipient's time zone, depending on the day of the week) typically ship the same day. Orders placed after that window or on weekends may ship the next business day. Holiday periods have their own cutoff times, which the website displays when you're placing an order.

You do not need an account to order, though creating one lets you save addresses and past orders for faster checkout on future purchases. The company charges a delivery fee in addition to the product price — this varies by location and ranges from roughly $10 to $20 in most areas, though some rural locations charge more.

Key Takeaways

  • 1-800-Flowers charges a delivery fee on top of the arrangement price, and this fee varies by ZIP code and delivery distance.
  • Same-day delivery is available in many areas if you order before the cutoff time, which is usually 2 p.m. or 3 p.m. in the recipient's time zone.
  • The company either delivers directly or partners with a local florist, so the actual florist and delivery driver may not be 1-800-Flowers employees.
  • You can order by phone, website, or app, and you do not need to create an account unless you want to save your information for future orders.
  • Prices on the website often include promotional discounts, but delivery fees and taxes are added at checkout and are not included in the advertised price.

Delivery timeframes and how to track your order

After you place an order, 1-800-Flowers sends a confirmation email with an order number. This email typically arrives within a few minutes. If you ordered for same-day delivery, the florist in the recipient's area receives the order and prepares the arrangement that day. Delivery usually happens between 9 a.m. and 6 p.m., though the exact window depends on the florist's schedule and local delivery routes.

You can track your order through the 1-800-Flowers website or app using your order number and email address. The tracking page shows whether the order has been received by the local florist, is being prepared, or is out for delivery. However, this tracking is often less detailed than package tracking from a shipping company — you may see only that the order is "out for delivery" rather than a real-time map of the driver's location.

If you need to make changes after placing an order, call 1-800-Flowers customer service as soon as possible. Changes are possible only if the order has not yet been handed off to the local florist, which usually happens within an hour or two of placing the order. After that point, changes are difficult or impossible.

Pricing, discounts, and what's included in the total cost

1-800-Flowers displays arrangement prices on their website and app, but the final cost includes several additions. The advertised price covers the flowers and container only. At checkout, the system adds a delivery fee (typically $10 to $20 depending on location), a service fee (usually around $2 to $3), and sales tax based on your state and the recipient's location. Some orders also include a "handling fee" of a few dollars.

The website often shows promotional discounts — for example, "20% off all arrangements" or "free delivery on orders over $50." These discounts explore to the base arrangement price, not to fees and taxes. So if an arrangement is listed at $60 with 20% off, you pay $48 for the flowers, but then add the delivery fee, service fee, and tax on top of that.

1-800-Flowers frequently runs promotions around Valentine's Day, Mother's Day, Easter, and Christmas. Prices are typically highest during these periods, even with discounts applied. If you are ordering for a non-holiday occasion, you may find lower overall costs by ordering during off-peak times.

What to do if your order arrives damaged or late

If flowers arrive wilted, crushed, or otherwise damaged, contact 1-800-Flowers customer service within 24 hours of delivery with a photo of the arrangement. The company's policy is to send a replacement arrangement at no charge or issue a refund, depending on the situation and how much time remains before the occasion. Replacements typically ship within one to two business days.

If your order does not arrive by the promised delivery date, call customer service when ready. Same-day delivery failures are rare but do happen — weather, address errors, or florist issues can cause delays. 1-800-Flowers will investigate and either redeliver the order the next day or refund your money. Keep your order confirmation email and tracking information handy when you call.

Late deliveries during peak holidays (Valentine's Day, Mother's Day) are handled differently than off-season delays. During these periods, the company's policy is more restrictive because demand is extremely high and florists are working at capacity. Read the terms and conditions on the website during holiday periods to understand what recourse is available if delivery is late.

How 1-800-Flowers partners with local florists

1-800-Flowers does not operate its own flower shops in every city. Instead, the company has a network of local florist partners across the country. When you order through 1-800-Flowers, your order is routed to a participating florist near the delivery address. That florist receives the order details, creates the arrangement according to 1-800-Flowers' specifications, and arranges delivery.

This partnership model means the florist you're actually working with may not be the same person or business you speak to on the phone. The local florist is responsible for the quality and timeliness of the arrangement, but 1-800-Flowers is the company you have a contract with and the company you contact if something goes wrong. 1-800-Flowers handles refunds and complaints, then works with the florist to resolve the issue.

Because of this structure, the arrangement you receive may look slightly different from the photo on the 1-800-Flowers website. Local florists substitute flowers based on availability and season, and they have some flexibility in how they interpret the design. The overall look and quality should be similar, but exact flowers and colors may vary.

Payment methods and billing information

1-800-Flowers accepts all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. The company does not accept PayPal, Apple Pay, or other digital wallets at this time, though this may change. You must provide a billing address, which does not have to match the delivery address — for example, you can have flowers delivered to a friend's house and bill them to your own address.

The charge appears on your statement as "1-800-FLOWERS" or "FTD" (since 1-800-Flowers is owned by FTD Companies). If you dispute a charge, contact your credit card company and provide your order number and confirmation email. 1-800-Flowers customer service can also help you verify charges if you don't recognize them.

If you create an account and save a payment method, 1-800-Flowers stores your card information securely. You can delete saved payment methods from your account settings at any time. The company does not automatically charge your card for subscriptions or recurring orders unless you explicitly set up a subscription service, which is optional.

Frequently Asked Questions

Can I order flowers for delivery on a Sunday or holiday?

1-800-Flowers operates seven days a week, but delivery availability depends on the local florist and your area. Many florists do not deliver on Sundays or certain holidays. When you enter a delivery date during checkout, the website shows whether delivery is available that day. If the date you want is not available, you can choose the next available delivery date or call customer service to ask about exceptions.

What if the recipient is not home when the flowers arrive?

Delivery drivers typically leave flowers in a safe place — a porch, mailbox, or with a neighbor — if no one answers the door. You can add a delivery note during checkout with instructions, such as "leave with front desk" or "leave by the side door." If you're concerned about the delivery, you can also call the local florist directly after placing the order to discuss options, though you'll need to find their number through the 1-800-Flowers website or your confirmation email.

Can I change my order after I've placed it?

Changes are possible only within a very short window — usually 30 minutes to an hour after you place the order, before the local florist receives it. Call 1-800-Flowers customer service when ready with your order number if you need to make a change. After the florist has the order, changes are not possible, but you may be able to cancel and place a new order instead, depending on timing and the company's cancellation policy.

Is there a difference between ordering directly from a local florist and ordering through 1-800-Flowers?

Ordering directly from a local florist often costs less because you avoid 1-800-Flowers' service fees and markup. However, 1-800-Flowers offers convenience if you don't know a florist in the recipient's area or want to order by phone or app rather than visiting a shop in person. Direct florists may also offer more customization and faster service for local deliveries, but 1-800-Flowers provides a standardized experience and consistent customer service across all locations.

What happens if I order flowers but the recipient's address is wrong?

Contact 1-800-Flowers customer service when ready with the correct address. If the order has not yet been handed to the local florist, the company can change the address. If the florist has already received the order, they may have already prepared or delivered it to the wrong address. In that case, 1-800-Flowers will work with the florist to redeliver to the correct address or issue a refund, depending on the situation and how much time has passed.