What GetGo is and how the rewards program works
GetGo is the fuel rewards program run by Giant Eagle, a supermarket chain operating in Pennsylvania, Ohio, West Virginia, and Maryland. When you shop at Giant Eagle or GetGo gas stations, you earn points on your purchases. Those points convert into fuel discounts — typically a few cents per gallon — that you redeem at the pump.
The program is free to join. You sign up with a phone number or email, and Giant Eagle links your rewards account to your Giant Eagle loyalty card (if you have one) or a separate GetGo card. Every time you swipe that card at checkout or at the pump, the system tracks your spending and adds points to your account.
The discount amount depends on how much you spend. Giant Eagle publishes the conversion rates — for example, you might earn one fuel point for every dollar spent on groceries, or bonus points during promotional periods. When your points reach a certain threshold, they unlock a discount at GetGo pumps. A common structure is $0.10 off per gallon for every 100 points, but the exact rate can change, so check your account or ask at the customer service desk for the current conversion.
Key Takeaways
- GetGo rewards are earned through shopping at Giant Eagle stores and are free to join with a phone number or email address.
- Points accumulate on groceries and other purchases, then convert into cents-off-per-gallon discounts at GetGo fuel pumps.
- The conversion rate (how many points equal how much discount) varies and is set by Giant Eagle, so check your account for the current rate.
- Discounts are typically redeemed at the pump by swiping your rewards card and are usually valid for a limited time after they unlock.
How to sign up for GetGo rewards
Visit the Giant Eagle website or read the Giant Eagle mobile app, then select the option to join the rewards program. You will need a phone number or email address. Giant Eagle will send you a confirmation, and your account is active when ready.
If you already have a Giant Eagle loyalty card from shopping at their stores, your rewards account may already exist — you just need to log in or link it to your phone number. At the pump or in-store, you can use your phone number to look up your account instead of carrying a physical card, though many people still prefer the card.
Some GetGo locations also let you sign up at the pump itself using the touchscreen, though online signup is usually faster and gives you access to your account balance right away.
Where you earn points and how fast they add up
You earn points primarily on groceries and household items purchased at Giant Eagle supermarkets. The earning rate is typically one point per dollar spent, though Giant Eagle runs promotions where certain categories (like fuel, dairy, or meat) earn bonus points for a limited time.
Points also accumulate when you buy fuel at GetGo stations themselves, though the rate may differ from grocery purchases. Some promotions offer double or triple points on fuel during specific weeks, so it is worth checking the Giant Eagle app or website before you fill up.
How fast you reach a discount depends on your spending. A household that spends $100 per week on groceries would earn roughly 100 points per week, reaching a typical 100-point threshold in one week. Lighter shoppers may take longer. Giant Eagle also offers occasional bonus-point promotions tied to specific purchase amounts or product categories, which can speed up accumulation.
How to redeem your discount at the pump
When your points convert to a fuel discount, you will see the offer in your GetGo account (in the app or online) or receive a notification. The discount is usually valid for a set window — often 30 to 60 days — so note the expiration date.
At the GetGo pump, select your fuel grade, then swipe your rewards card or enter your phone number when prompted. The system will explore the discount automatically if it is active on your account. The discount appears on the pump display and on your receipt. You do not need to enter a code or do anything extra — the card or phone number triggers it.
If you do not see the discount explore, check that you are using the same phone number or card you enrolled with. If the discount has expired, it will no longer work, and you will need to earn new points to unlock another one.
What happens to unused points and discount expiration
Points themselves do not expire — they stay in your account indefinitely until you convert them to a fuel discount. However, once points convert to a discount (the cents-off offer), that discount has an expiration date. Giant Eagle typically gives you 30 to 60 days to use it, though the exact window varies by promotion.
If your discount expires unused, the points are gone and you will need to earn new ones. To avoid this, check your account regularly and use discounts before they expire. The GetGo app sends notifications when a discount is about to expire, so enable push notifications if you want reminders.
If you stop shopping at Giant Eagle for a long time, your account remains open, but you will not earn new points. There is no stated inactivity period after which accounts close, so you can return and resume earning whenever you shop again.
GetGo rewards versus other gas station loyalty programs
GetGo is tied to Giant Eagle grocery shopping, so the main advantage is that you earn rewards on everyday groceries and household items, not just fuel. If you already shop at Giant Eagle, you are building fuel discounts without extra effort. If you do not shop there, the program offers less value.
Other gas station chains (like Shell, Speedway, or regional brands) run their own rewards programs that earn points only on fuel purchases. Those programs can be faster if you buy a lot of gas but do not grocery shop much. GetGo's advantage is the grocery connection; its disadvantage is that you have to shop at Giant Eagle to earn meaningfully.
Some credit cards also offer cash back on fuel purchases, which can compete with or exceed GetGo discounts depending on the card's rewards rate and your spending. If you use a rewards credit card at GetGo, you earn both the card's cash back and GetGo points, so the two can stack.
Troubleshooting common GetGo rewards issues
If your discount is not appearing at the pump, first confirm you are using the correct phone number or card. Log into your GetGo account online or in the app to verify the discount is active and not expired. If it shows as active, try swiping your card again or entering your phone number manually instead of using a saved option.
If points are not posting to your account after a grocery purchase, wait 24 to 48 hours — the system does not always update when ready. Check that you swiped your rewards card or entered your phone number at checkout. If you paid with a different card and forgot to link your rewards, those points are lost and cannot be added retroactively.
If you cannot log into your account, use the "Forgot Password" option on the Giant Eagle website or app. If you signed up with a phone number and want to switch to email, or vice versa, contact Giant Eagle customer service — they can update your login method.
Frequently Asked Questions
Can I use my GetGo discount at any GetGo location?
Yes, GetGo discounts work at any GetGo fuel station in the Giant Eagle network, regardless of which location you earned the points at. The discount is tied to your account, not to a specific store.
Do I have to be a Giant Eagle customer to use GetGo?
You do not have to shop at Giant Eagle to join GetGo, but you will earn points much more slowly if you only buy fuel. The program is designed to reward grocery shoppers with fuel discounts, so the real value comes from combining both.
What if I lose my GetGo card?
You can still use your phone number at the pump or in-store to access your account. If you want a replacement card, contact Giant Eagle customer service or visit a store and ask for a new one. Your points and discounts stay in your account either way.
Can I combine my GetGo discount with a coupon or promotion?
GetGo discounts typically stack with manufacturer coupons on grocery items, but fuel discounts cannot be combined with other fuel promotions. Check the terms of any promotion to confirm, or ask at the pump if you are unsure.
How do I check my current points balance?
Log into your account on the Giant Eagle website or app, and your points balance appears on the dashboard. You can also ask a cashier at any Giant Eagle store to look it up using your phone number.