What Harry & David Is and How to Order

Harry & David is a mail-order food company that ships gift boxes and specialty foods directly to your home or to someone else's address. You browse their website or printed catalog, choose a box or individual items, pay online or by phone, and they pack and ship it. The company specializes in pears, chocolates, cheese, nuts, and seasonal gift sets — the kind of items people send as presents rather than buy for everyday use.

To order, go to harryanddavid.com, create an account (or order as a guest), and add items to your cart. You'll enter a delivery address, choose your shipping speed, and pay at checkout. You can also call their customer service line to place an order by phone if you prefer to talk through options with someone. Most orders ship within a few business days.

Key Takeaways

  • Harry & David ships food gifts and specialty items directly to you or to a recipient's address, with delivery typically taking 3 to 7 business days depending on your location and shipping method.
  • You can order online at harryanddavid.com or by phone, and you'll need a valid payment method and a delivery address at checkout.
  • Shipping costs vary by box size, weight, and how far the package travels, and are calculated automatically when you enter your zip code.
  • If a perishable item arrives damaged or spoiled, contact customer service with a photo and they will typically send a replacement or refund.
  • Gift messages, custom packaging, and greeting cards are available at checkout for an additional fee.

Shipping Times and Costs

Harry & David offers several shipping speeds. Standard shipping typically takes 5 to 7 business days and is the least expensive option. Expedited shipping takes 3 to 5 business days and costs more. Express and overnight options are also available but carry the highest fees. The exact cost depends on the weight of your box, the distance it travels, and which speed you choose — the website shows you the total before you confirm your order.

Perishable items like fresh pears and chocolates are packed with insulation and ice packs to survive the journey. During very hot months (typically June through August), Harry & David may restrict shipping to certain regions or require expedited delivery to prevent spoilage. If you're ordering during summer, check the website for any shipping limitations to your area.

What's Included in a Typical Order

Harry & David sells pre-made gift boxes at various price points, from around $30 to $150 or more. A standard box might contain fresh pears, gourmet chocolates, cheese, crackers, nuts, or dried fruit. You can also build your own box by selecting individual items and adding them to your cart. Some boxes are seasonal — holiday assortments in December, Valentine's Day chocolates in February, and so on.

Each box comes packed in a branded box with tissue paper or other cushioning. If you're sending it as a gift, you can add a printed greeting card with a custom message at checkout for a small fee. Some boxes also come with a gift tag or ribbon. The presentation is designed to look like a thoughtful present when it arrives.

Payment and Account Setup

You can pay with a credit card, debit card, or PayPal. Harry & David does not currently accept other digital payment methods like Apple Pay or Google Pay on their website, though this may change. When you check out, you'll enter your billing address and the delivery address (which can be different if you're sending a gift).

Creating an account is optional but useful if you plan to order again. An account lets you save your addresses, view past orders, and manage any returns or replacements. You can also sign up for their email list to receive notifications about sales and seasonal offerings, though this is separate from your account and you can unsubscribe anytime.

Damaged or Spoiled Items

If a perishable item arrives damaged, moldy, or spoiled, contact Harry & David's customer service within a reasonable time (usually within a few days of delivery). Have a photo of the damaged item ready. You'll need to describe what happened — for example, if the pears arrived bruised, if chocolate melted, or if cheese smells off.

The company typically offers a replacement shipment or a refund for the damaged item. They may ask you to discard the item rather than return it, since shipping spoiled food back is impractical. Replacement items usually ship within a few business days. Keep your order confirmation number handy when you contact them, as it speeds up the process.

Cancellations and Changes

If you need to cancel or change an order, contact customer service as soon as possible — ideally before the order ships. Once a package has left their warehouse, it cannot be stopped or redirected. If you catch it in time, they can cancel the order and refund your payment, though shipping fees may not be refundable depending on how far the process has gone.

If an order has already shipped and you want to refuse delivery or return it, you'll need to contact customer service to arrange a return. Some items may not be returnable if they are perishable and have been in transit for several days. Always check the return policy on their website or ask customer service about your specific situation.

Gift Subscriptions and Recurring Orders

Harry & David offers gift subscriptions where a box ships to the same address on a schedule you choose — monthly, quarterly, or seasonally. You set this up at checkout by selecting a subscription option instead of a one-time purchase. The recipient receives a notification that a gift is on the way, though they don't see the price.

Subscriptions renew automatically unless you cancel them. You can manage your subscription through your account on the website or by calling customer service. If you want to change the delivery address, the items in the box, or the shipping frequency, contact them directly — some changes can be made online, while others require a phone call.

Frequently Asked Questions

How long does it take for an order to arrive?

Standard shipping takes 5 to 7 business days from the time your order ships. Expedited options take 3 to 5 days. The exact timing depends on your location and the shipping method you choose. You'll see the estimated delivery date at checkout before you pay.

Can I send a Harry & David box to multiple addresses?

You need to place separate orders for each address. You can add multiple boxes to one cart and ship them all to the same place, but if recipients are in different locations, you'll check out multiple times. This takes a few extra minutes but lets you customize the message and timing for each recipient.

What if I don't like the pears or chocolates when they arrive?

If the items taste fine but you straightforward don't like them, return policies vary. Unopened, undamaged items may be returnable within a certain window, but perishable foods are generally not returnable once opened. Contact customer service with your order number to ask about your options — they may offer a one-time courtesy replacement or refund.

Do I have to create an account to order?

No. You can order as a guest by entering your email, billing address, and delivery address at checkout. Creating an account is optional and mainly useful if you plan to order again or want to track your order history.

Can I order from outside the United States?

Harry & David primarily ships within the continental United States. International shipping is not currently available on their website. If you need to send a gift outside the U.S., contact their customer service to ask about any options that may exist for specific countries.