Regis is a chain salon company that operates thousands of locations under different brand names
Regis Corporation owns and operates salons across North America under several brand names, including Regis, Supercuts, Mastercuts, and Smartstyle (which operates inside Walmart stores). When you visit a Regis-branded location, you're going to a corporate-owned or franchised salon that follows Regis's systems for pricing, scheduling, and service offerings. The company handles training, inventory, and operational standards across locations, which means your experience should be similar whether you visit a Regis salon in one state or another.
Regis salons typically offer haircuts, color services, styling, and sometimes chemical treatments like perms or relaxers. They operate on a walk-in and appointment basis, though appointment availability varies by location and time of day. Prices are set by individual locations rather than centrally, so calling ahead to ask about cost is the most reliable way to know what you'll pay.
Key Takeaways
- Regis operates multiple salon brands (Regis, Supercuts, Mastercuts, Smartstyle) with different price points and service levels.
- You can walk in or book an appointment, but appointment availability depends on your location and how far in advance you call.
- Prices vary by location and service type, so contacting your nearest salon directly is the fastest way to get accurate pricing.
- Regis salons employ licensed cosmetologists and barbers whose credentials are regulated by your state's cosmetology board, not by Regis itself.
The different Regis salon brands and what they offer
Regis Corporation operates several distinct brands, each aimed at a different market. Regis salons are full-service locations offering cuts, color, styling, and treatments. Supercuts focuses on quick, affordable haircuts and basic services. Mastercuts positions itself between Supercuts and Regis in price and service depth. Smartstyle locations sit inside Walmart stores and offer similar services to Supercuts at comparable prices.
The brand name on the storefront tells you roughly what to expect in terms of price range and service complexity, but the actual services available and their costs still vary by individual location. A Regis salon in one city may offer services or price points that differ from another Regis salon. Calling or visiting the specific location you plan to use is the only way to confirm what they offer and what it costs.
How to find a Regis salon near you and check hours
Regis Corporation maintains a location finder on its website where you can search by address or zip code. The search tool shows you which brand (Regis, Supercuts, Mastercuts, or Smartstyle) operates in your area, hours of operation, phone number, and sometimes online booking availability. You can also search Google Maps for "Regis near me," "Supercuts near me," or the specific brand name to see locations, hours, and customer reviews.
Hours vary widely by location. Some salons open early and close late to accommodate working schedules; others keep shorter hours. Calling ahead before your first visit confirms current hours, whether they're accepting walk-ins at that moment, and how long the wait typically is. Many locations now offer online booking through their websites or through third-party scheduling apps, which you can check when you search for the salon.
Walk-in versus appointment: what to expect
Most Regis locations accept both walk-ins and appointments. Walk-in wait times depend on how busy the salon is and how many stylists are working that day. During peak hours (lunch, after work, weekends), you may wait 30 minutes to over an hour. Off-peak times (mid-morning on weekdays, early afternoon) typically have shorter or no waits.
Booking an appointment guarantees you a time slot and usually means a shorter or no wait. You can call the salon directly to book, or use their online booking system if available. Appointment availability fills up faster during evenings and weekends. If you need a specific stylist, calling ahead is more reliable than showing up and hoping they're available.
Pricing and what affects the cost of your service
Regis salons do not publish prices online in most cases. Cost depends on the specific service (cut only versus cut and color), the length and thickness of your hair, the complexity of the style, and the individual salon's pricing. A basic haircut at Supercuts typically costs less than the same cut at a Regis full-service salon, but exact prices vary by location.
The best way to learn what you'll pay is to call the salon directly and describe what you want. Tell them your hair type, length, and whether you need color or other services. They can give you a price range or exact quote. Some salons offer first-time customer discounts or promotions, which you can ask about when you call. Prices may also differ depending on whether you see a senior stylist or a newer one, though this varies by location.
Licensing and credentials of stylists and barbers
All stylists and barbers working at Regis salons must hold a current license issued by their state's cosmetology or barber board. Regis does not issue these licenses; your state does. Stylists typically complete 1,000 to 2,000 hours of training (the requirement varies by state) and pass a written and practical exam before they can work on clients.
You can verify a stylist's license by contacting your state's cosmetology board directly or checking their online license lookup tool. Most state boards have a website where you can search by name or license number. If you have concerns about a stylist's work or conduct, you can file a complaint with your state board, which investigates and can take action against the license if warranted. Regis salons are subject to state health and safety inspections, which cover sanitation, equipment sterilization, and other standards.
What to do if you're unhappy with your service
If you're not satisfied with your haircut or color, speak to the salon manager as soon as possible, ideally while you're still there or within a day or two. Many salons will offer a free correction or touch-up if the work doesn't meet their standard. Bring photos of what you asked for if you have them, as this helps the stylist understand what went wrong.
If the salon refuses to address the problem or if you believe the stylist caused damage to your hair, you can contact your state's cosmetology board to file a formal complaint. You can also leave a review on Google, Yelp, or other platforms to share your experience. If you paid by credit card and the salon won't resolve the issue, you can dispute the charge with your card issuer, though this should be a last resort after attempting to resolve it directly.
Frequently Asked Questions
Can I book an appointment online at Regis?
Some Regis locations offer online booking through their website or third-party apps, but not all do. Call your specific salon or check their website to see if online booking is available. If not, you can call to schedule an appointment by phone.
Do Regis salons offer refunds if I don't like my haircut?
Refund policies vary by location. Most salons will offer a free correction or touch-up if you're unhappy, rather than a refund. Ask about the salon's policy when you call or when you arrive. If the stylist caused damage to your hair, that's a different issue and you should speak to the manager when ready.
What's the difference between Regis, Supercuts, and Mastercuts?
Regis is the full-service brand with higher prices and more complex services. Supercuts is the budget option focused on quick cuts. Mastercuts sits in the middle. All three are owned by Regis Corporation, but they target different customers and price points. Individual location pricing still varies.
How long does a typical haircut take at Regis?
A basic cut usually takes 20 to 30 minutes. Color services, perms, or more complex styling can take 45 minutes to two hours or more, depending on what you're having done. Ask when you book or call ahead so you know how much time to set aside.
Can I request a specific stylist at a Regis salon?
Yes, you can request a specific stylist when you book an appointment or call ahead. Availability depends on their schedule. If your preferred stylist is booked, you can ask when they'll next be available or choose another stylist.