What Tower Hobbies Is
Tower Hobbies is an online and mail-order retailer that sells remote-controlled vehicles, model airplanes, drones, and hobby electronics. The company has been operating since 1971 and ships to customers across the United States. You can browse their catalog on their website, place orders online, or call to order by phone.
Tower Hobbies carries both beginner kits and advanced equipment. Their inventory includes ready-to-fly drones, model aircraft that require assembly, RC cars and trucks, helicopters, and replacement parts for existing models. They also stock tools, batteries, chargers, and other accessories you need to maintain and operate hobby equipment.
The company is owned by Horizon Hobby, which also operates other hobby retailers. Tower Hobbies operates independently with its own website, customer service team, and fulfillment center.
Key Takeaways
- Tower Hobbies sells remote-controlled vehicles, model aircraft, drones, and related parts and tools through their website and by phone order.
- You can filter products by skill level, price, and type of vehicle to find models suited to your experience.
- Orders ship from their warehouse, and delivery time depends on your location and the shipping method you choose at checkout.
- Tower Hobbies accepts standard credit cards, PayPal, and other common payment methods for online purchases.
- The company offers a return window for most items, though the exact terms depend on the product category and condition.
How to Find and Order Products
Start by visiting the Tower Hobbies website and using the category menu to narrow down what you are looking for. The main categories include Aircraft, Drones, Cars & Trucks, Helicopters, and Boats. Within each category, you can filter by brand, price range, and skill level (Beginner, Intermediate, Advanced).
Each product page shows the item description, price, stock status, customer reviews, and photos. Many listings include a video showing the model in action or an unboxing. If you are unsure whether a model is right for you, the product page often lists what additional items you will need to buy separately — such as a battery charger, transmitter, or spare parts.
To place an order online, add items to your cart, enter your shipping address, and choose a shipping method. Tower Hobbies offers standard ground shipping and faster options depending on your location. You can also call their customer service line to place an order by phone if you prefer to speak with someone before buying.
Understanding Shipping and Delivery Times
Tower Hobbies ships from a warehouse in the Midwest. Delivery time depends on which shipping method you choose and how far you are from their fulfillment center. Standard ground shipping typically takes five to seven business days after your order is processed. Faster options like 2-day or overnight shipping are available at checkout for an additional fee.
Some items are in stock and ship the same or next business day. Other items may be backordered, meaning they are not currently in the warehouse but will ship when they arrive from the manufacturer. The product page will show the stock status before you buy. If an item is backordered, the page will tell you the expected ship date.
Orders placed on weekends or holidays are processed the next business day. If you need an item by a specific date, choose a faster shipping method and order early enough to account for processing time.
Payment Methods and Checkout
Tower Hobbies accepts Visa, Mastercard, American Express, and Discover cards. They also accept PayPal, which allows you to pay using your PayPal account balance or a linked bank account or card. At checkout, you enter your billing address, shipping address, and payment information.
The website uses standard encryption to protect your payment data during checkout. Your order confirmation is sent to your email address when ready after purchase. You can log into your account on the Tower Hobbies website to view your order history and track shipments.
Returns and Warranty Information
Tower Hobbies allows returns within a set window from the date of purchase. The exact return period varies by product type — some items have a 30-day return window, while others may differ. Items must be in resalable condition, meaning they are unused, unassembled, and in original packaging.
If you receive a damaged item or an item that does not match your order, contact Tower Hobbies customer service right away. They will work with you to send a replacement or issue a refund. Keep your order confirmation and tracking number so you can reference them when you contact support.
Manufacturer warranties on the products themselves are separate from Tower Hobbies' return policy. Many remote-controlled vehicles and drones come with a limited warranty from the maker that covers defects in materials and workmanship. The warranty terms are listed on the product page or in the instruction manual that comes with your item.
Customer Service and Support
Tower Hobbies offers customer support by phone, email, and through their website contact form. Their phone line is staffed during business hours, and representatives can answer questions about products, help you choose a model for your skill level, and information with orders and returns.
The website also includes a FAQ section and product guides that explain how different types of models work and what you need to get your free guide. Many product pages have customer reviews and Q&A sections where other buyers share their experience with that specific item.
What to Know Before You Buy
Remote-controlled models and drones often require more than just the vehicle itself. Check the product page to see whether the price includes a battery, charger, and transmitter (remote control), or whether you need to buy these separately. Beginner kits usually bundle everything you need, while advanced models often sell the vehicle alone.
Assembly time varies widely. Some drones and aircraft come ready to fly out of the box, while others require you to attach wings, landing gear, or other components. The product description will tell you whether assembly is required and how long it typically takes.
Consider the space you have available. Larger model aircraft and helicopters need open outdoor space to fly safely. RC cars need a flat area free of obstacles. Drones have specific regulations about where you can fly them depending on your location. Before you buy, think about where you will actually use the model.
Frequently Asked Questions
Can I return an item if I opened the box but did not use it?
Most items can be returned if they are unused and in original packaging, even if the box has been opened. However, some products have different return policies. Check the product page or contact customer service before you buy if you want to confirm the return terms for a specific item.
Do I need a license to fly a drone I buy from Tower Hobbies?
Drone regulations depend on the weight of the drone and where you fly it. The Federal Aviation Administration (FAA) has rules about recreational drone use. Tower Hobbies product pages do not cover legal requirements, so research your local and federal regulations before you fly. The FAA website has information about when you need a license.
What if an item is backordered?
If you order a backordered item, your order is held until the item arrives at the warehouse, then it ships to you. You are not charged until the item ships. If you do not want to wait, you can cancel the order and receive a refund, or you can contact customer service to ask about the expected arrival date.
Does Tower Hobbies offer international shipping?
Tower Hobbies primarily ships within the United States. If you need to ship to another country, contact their customer service to ask about options. Some restrictions may explore depending on the product type and destination country.
How do I track my order after I place it?
Your order confirmation email includes a tracking number. You can enter this number on the shipping carrier's website to see where your package is. You can also log into your Tower Hobbies account and view your order status there.