What 1 Hotel is and who runs it
1 Hotel is a luxury hotel brand owned and operated by Starwood Property Holdings, a private real estate company. The chain operates high-end properties in major cities and resort destinations, with locations in places like Miami Beach, New York, Los Angeles, and the Bahamas. Each property is designed around a sustainability and wellness theme, with an emphasis on natural materials, organic amenities, and environmental practices.
Unlike chain hotels run by large corporations with standardized operations across all locations, 1 Hotel properties are individually designed. This means the specific layout, room types, dining options, and amenities vary from one location to another. When you book a stay, you are booking at a specific property, not a generic brand experience.
Key Takeaways
- 1 Hotel is a luxury brand with properties in select cities, and each location has its own design and amenities rather than a standardized format.
- Room rates, availability, and specific services differ by location and season, so you need to check the individual property's website or call directly.
- The brand emphasizes sustainability and wellness, which shapes everything from room design to the toiletries and food offered.
- Booking directly through the property or a major hotel booking site gives you access to current rates, cancellation policies, and real-time availability.
Room types and what they typically include
1 Hotel properties offer rooms across different price points, usually labeled as standard rooms, suites, and premium suites or residences. A standard room at a 1 Hotel typically includes a bed, a bathroom with organic bath products, a work area, and access to the property's amenities. Suites add separate living areas, and higher-tier rooms may include terraces, kitchenettes, or direct access to pool or beach areas depending on the location.
All rooms include basics like air conditioning, Wi-Fi, a television, and a minibar. Many properties provide a welcome amenity — sometimes a beverage or snack — though this varies by location and your booking rate. The specific bed types, room dimensions, and view options differ between properties, so checking the individual hotel's website before booking tells you exactly what you are paying for at that location.
Amenities and services across 1 Hotel properties
Most 1 Hotel locations include a fitness center, a spa or wellness area, and a pool or beach access. Many have on-site restaurants and bars, though the number and type vary. Some properties include a yoga studio, meditation spaces, or other wellness facilities as part of the brand's focus on health and environment.
Concierge services are standard at luxury hotels, meaning staff can help arrange restaurant reservations, transportation, tours, or other activities. Room service, housekeeping, and front desk support operate during standard hotel hours. Parking is often available but may carry an additional fee — this is property-specific and should be confirmed when you book.
Pricing, rates, and how to find current information
1 Hotel room rates vary significantly by location, season, and how far in advance you book. A room in Miami Beach will cost differently than one in the Bahamas or New York. Peak seasons (summer, holidays, spring break depending on location) command higher rates than off-season periods. Rates also shift based on local events, conferences, or weather patterns.
The only way to see current rates for a specific property is to visit that hotel's official website, call the property directly, or use a major hotel booking platform like Booking.com, Expedia, or Hotels.com. These sites show real-time availability and allow you to filter by dates, room type, and price. Booking directly through the hotel sometimes offers perks like late checkout or room upgrades, though this is not may provide and depends on the property's current policies.
Cancellation policies and booking terms
Cancellation policies at 1 Hotel properties follow standard luxury hotel practices but vary by property and the rate you book. Most properties offer both refundable and non-refundable rate options — non-refundable rates are cheaper but cannot be cancelled for a refund. Refundable rates allow cancellation up to a certain number of days before arrival, typically 24 to 72 hours depending on the property and rate type.
The exact cancellation important date and refund terms appear in your booking confirmation. If you need to cancel or modify your reservation, contact the property directly or use the booking platform where you reserved the room. Policies may change seasonally or during high-demand periods, so always read the terms at the time you book rather than assuming they match a previous stay.
Sustainability practices and what they mean for your stay
1 Hotel markets itself around environmental and wellness practices. This translates into specific choices you will notice: rooms typically use organic or natural bath products rather than standard hotel amenities, linens are often made from sustainable materials, and rooms may have water-saving fixtures. Some properties use renewable energy sources or have green building certifications.
These practices are part of the brand identity and pricing — you are paying for a hotel that prioritizes these elements. If sustainability features are important to your choice, the property's website or a call to the hotel can tell you which specific practices that location uses. If you have concerns about particular materials or products due to allergies or preferences, contact the property before arrival to discuss options.
How to contact a specific 1 Hotel property
Each 1 Hotel location has its own phone number, email, and website. The main 1 Hotel website lists all properties with links to individual hotel pages. From there, you can find direct contact information, view photos and room details, and see current rates and availability. Calling the property directly often connects you with staff who can answer questions about specific rooms, current promotions, or services.
If you have already booked through a third-party site like Expedia or Booking.com, your confirmation email contains the property's contact details. Reaching out to the hotel directly is faster than contacting the booking platform if you need to make changes or have questions about your stay.
Frequently Asked Questions
Do 1 Hotel properties have loyalty programs or membership benefits?
1 Hotel is part of the Marriott Bonvoy loyalty program, which means stays earn points that can be redeemed for future bookings or other rewards. Membership is free to join through Marriott's website. The specific benefits and point values vary by membership tier and current promotions, so check Marriott Bonvoy's site for current details.
Can I book a 1 Hotel room through travel agents or corporate booking platforms?
Yes. Travel agents can book 1 Hotel properties, and many corporate travel management companies include 1 Hotel in their systems. Rates and availability may differ slightly depending on the booking channel, so comparing the hotel's direct website with your corporate platform or travel agent can help you find the best rate.
What is the difference between booking directly and using a third-party booking site?
Booking directly through the hotel's website sometimes offers perks like room upgrades, late checkout, or property credits, though these are not may provide. Third-party sites often show competitive rates and allow you to compare across multiple properties at once. Both routes show the same cancellation policy and room details — the choice depends on whether you value potential direct-booking perks or the convenience of comparing multiple hotels.
Are there any hidden fees I should know about?
Resort fees, parking fees, and taxes are common at luxury hotels and should appear in the total price before you complete your booking. Some properties charge for Wi-Fi, though most 1 Hotel locations include it. Always review the full price breakdown in your booking confirmation to see what is included and what carries an additional charge.