Imperial Dade is a distributor of cleaning and janitorial supplies for businesses

Imperial Dade is a wholesale distributor that sells cleaning products, paper goods, equipment, and related supplies to businesses — restaurants, offices, schools, hospitals, and other facilities that need to keep spaces clean. They operate through physical locations and online ordering, and they serve both small operations and large chains. You do not buy from Imperial Dade as a consumer; you buy as a business or facility manager.

The company is part of a larger network of distributors owned by Bunzl, a global supply chain company. Imperial Dade has locations across the United States, and the specific products, pricing, and delivery options available to you depend on which location serves your area and what type of account you set up with them.

Key Takeaways

  • Imperial Dade sells to businesses and facilities, not to individual consumers, and requires you to set up a business account to order.
  • You can order online, by phone, or through a sales representative, and delivery speed and minimum order amounts vary by location and account type.
  • Pricing is typically lower than retail because you are buying in bulk, but you need to know your volume needs before you contact them.
  • Imperial Dade carries both their own branded products and name-brand items, so you can compare costs and choose what fits your budget and standards.

How to set up an account with Imperial Dade

To order from Imperial Dade, you need a business account. You can start the process by visiting their website, calling your local Imperial Dade branch, or meeting with a sales representative who covers your area. You will need to provide basic business information: your business name, address, type of operation, and tax identification number (usually your EIN or sales tax permit number).

The company will verify your information and set up payment terms — this might be net 30 (you pay 30 days after delivery), net 15, or another arrangement depending on your creditworthiness and order size. Some accounts require a deposit or a credit card on file. Once your account is active, you can place orders online through their portal, by phone with a customer service representative, or through an assigned sales rep if you have a larger account.

What products Imperial Dade carries

Imperial Dade stocks the full range of supplies a facility needs to stay clean: disinfectants, degreasers, floor cleaners, bathroom cleaners, and specialty products for different surfaces. They carry paper products including toilet paper, paper towels, napkins, and trash liners. They also sell equipment and tools — mops, brooms, brushes, buckets, dispensers, and larger items like floor machines and carpet extractors.

The product line includes both Imperial Dade's own brands (which are typically lower-cost options) and name brands like Clorox, Lysol, and others. You can mix and match: buy their house brand for routine cleaning and name brands for specific tasks or customer preferences. Prices vary by product, location, and order volume, so comparing options before you commit is worth your time.

Ordering, delivery, and minimum orders

Imperial Dade offers multiple ways to place an order. Their website has a searchable catalog where you can browse products, check prices, and add items to a cart. You can also call your local branch during business hours and speak to someone who can help you find products and place an order over the phone. If you have a large account, you may have a dedicated sales representative who visits or calls regularly.

Delivery times and minimums depend on your location and account type. Some branches offer next-day or same-day delivery for orders placed early enough; others may take two to three business days. Minimum order amounts vary — some accounts have no minimum, while others require a small order value (often $25 to $50) to may have access to for delivery. Pickup is also an option at many locations if you prefer to collect your order yourself.

Pricing and how to compare costs

Imperial Dade's prices are wholesale, meaning they are lower than what you would pay at a retail store, but they are not the lowest possible price in every category. The actual price you pay depends on the product, the brand, your location, your order volume, and your account type. Larger orders and regular customers sometimes receive volume discounts or promotional pricing.

To know whether Imperial Dade makes sense for your operation, gather your current spending on janitorial supplies — what you buy now, how often, and what you pay. Then contact Imperial Dade, get a quote on those same items, and compare. You may find that some products are significantly cheaper through them, while others are not much different from what you already pay. Many businesses use Imperial Dade for high-volume items (like paper towels and trash liners) and buy specialty products elsewhere.

Account types and service levels

Imperial Dade offers different account structures depending on your business size and ordering patterns. A small restaurant or office might have a basic account with standard delivery and online ordering. A larger facility or chain might have a dedicated account manager, customized pricing, and priority delivery. Some accounts include services like inventory management, where Imperial Dade tracks your usage and automatically sends supplies before you run out.

When you contact Imperial Dade to set up an account, ask what account types are available in your area and what each one includes. The right fit depends on how much you order, how often you need delivery, and whether you want someone to help manage your supply levels. There is no single "best" account type — it depends on your operation.

Frequently Asked Questions

Can I order from Imperial Dade if I have a very small business?

Yes, but you still need a business account and a tax ID. Some Imperial Dade locations have lower minimums or more flexible terms for small businesses, while others may require a larger first order. Call your local branch to ask what their requirements are for a small operation.

What if I need a product Imperial Dade does not stock?

Imperial Dade carries a broad range of janitorial supplies, but not every product exists. Ask your sales representative or customer service if they can special-order it or recommend an alternative. Some items can be brought in, though it may take longer and cost more than standard stock items.

Do I have to sign a contract with Imperial Dade?

Most small accounts do not require a contract — you can order as needed without a long-term commitment. Larger accounts or those with special pricing or services may have a contract. Ask about the terms when you set up your account.

How do I know if I am getting a good price?

Compare Imperial Dade's quote to what you currently pay and to prices from other distributors in your area. Get quotes on your most-used items first, since those will have the biggest impact on your total cost. Prices change over time, so it is worth checking again every six months or so.

What happens if I receive damaged or wrong items?

Contact Imperial Dade's customer service or your sales representative right away with photos or details of the problem. Most distributors will replace damaged items or correct wrong orders on the next delivery at no charge. Keep your delivery receipt and invoice so you can reference the order details.