What James Avery Is and How to Shop There
James Avery is a jewelry retailer based in Texas that sells rings, bracelets, necklaces, and charms, mostly made from sterling silver, gold, and gemstones. You can shop in their physical stores (located mainly in Texas and a few other states) or order online at jamesavery.com. Unlike some jewelry chains, James Avery does not operate through department stores — you buy directly from them.
The company is known for custom engraving on many pieces and for a lifetime warranty on manufacturing defects. If you are buying a gift or something you plan to wear for years, understanding how their ordering process and sizing work will save you time and frustration.
Key Takeaways
- James Avery pieces can be ordered online or bought in person, and many items can be engraved with initials or dates at no extra charge.
- Ring sizing is free in-store, but if you order online you will need to know your size beforehand or use their sizing guide to measure at home.
- The lifetime warranty covers manufacturing defects and broken clasps but does not cover loss, theft, normal wear, or damage from accidents.
- Shipping times vary by item — some pieces ship within days, while custom or engraved orders may take two to four weeks.
- James Avery offers a return window of 30 days from purchase, though engraved items may have different terms depending on the store location.
How to Order and Pay for James Avery Jewelry
On the James Avery website, you can browse by category (rings, bracelets, necklaces, charms) or search by metal type and price. When you find an item you want, you add it to your cart and proceed to checkout. You will enter your shipping address, choose a shipping method, and pay by credit card, debit card, or PayPal.
If you want an item engraved, you will see an engraving option on the product page. You type in the text you want (usually up to a few characters, depending on the piece), and the engraving is added to your order at no extra cost. Some items cannot be engraved — the product page will tell you if engraving is available.
In a physical store, you can browse, try items on, and ask staff to engrave pieces while you wait or to order something custom. Store staff can also size your ring on the spot, which is helpful if you are unsure of your size.
Ring Sizing: Finding Your Size Before You Order
If you are ordering a ring online, you need to know your size. James Avery provides a printable ring sizing guide on their website — you print it, wrap the paper around your finger, and mark where it overlaps to find your size. You can also visit a physical store and have staff measure your finger for free.
Another option is to take a ring you already own that fits well, measure its inner diameter with a ruler, and use an online ring size converter. Ring sizes vary slightly between manufacturers, so if you are between sizes, James Avery staff can tell you which direction to round.
If you order a ring and it does not fit, you have 30 days to return it. Some locations will resize a ring for free within that window if the size was wrong, though you should confirm this with your local store or customer service before returning.
Shipping Times and Delivery Options
Standard items in stock ship within one to three business days. If you choose standard shipping, delivery usually takes five to seven business days after the item ships. Expedited shipping is available for an additional fee and cuts delivery time to two to three business days.
Engraved items and custom orders take longer — typically two to four weeks — because they are made to order. The product page will show you an estimated ship date when you add the item to your cart. If you need a piece by a specific date, check that estimate before you order.
James Avery ships to all 50 states. You can track your order using the tracking number sent to your email once the item ships. If your order does not arrive within the promised timeframe, contact James Avery customer service with your order number and tracking information.
The James Avery Lifetime Warranty and What It Covers
James Avery offers a lifetime warranty on manufacturing defects. This means if a clasp breaks, a stone falls out due to a flaw in how it was set, or the metal cracks from a manufacturing error, James Avery will repair or replace the piece at no cost.
The warranty does not cover normal wear and tear, loss or theft, damage from accidents (like dropping the piece), or damage from exposure to chemicals or extreme heat. It also does not cover pieces that were damaged before you bought them or that were altered or repaired by someone other than James Avery.
To use the warranty, you contact James Avery with photos of the damage and your proof of purchase (receipt or order number). They will tell you whether the damage is covered and whether to mail the piece in or bring it to a store. Repairs under warranty typically take two to four weeks.
Returns and Exchanges Within 30 Days
You have 30 days from the date of purchase to return or exchange an item. If you bought it in a store, you can return it to that store. If you ordered online, you can mail it back using the prepaid shipping label James Avery provides, or return it to a physical store if one is near you.
Items must be in original condition with all packaging and tags. Engraved items may have different return policies — some stores will not accept returns on custom engraving, so check with the location where you bought it or contact customer service before returning.
Refunds are issued to your original payment method within five to seven business days of James Avery receiving your return. If you are exchanging for a different size or style, the new item will ship once the return is processed.
Care and Cleaning of James Avery Jewelry
Sterling silver and gold jewelry from James Avery can be cleaned at home with warm soapy water and a soft cloth. For heavier tarnish on silver, you can use a silver polishing cloth or a gentle silver cleaner, following the product instructions. Avoid harsh chemicals, bleach, and abrasive scrubbers, which can damage the metal and any gemstones.
If your piece has gemstones, be gentle when cleaning — some stones are sensitive to heat and chemicals. James Avery stores offer professional cleaning services, usually at no charge if you bought the piece from them. This is a good option if you are unsure how to clean a delicate piece or if it needs deep cleaning.
Store your jewelry in a dry place away from direct sunlight. If you wear your pieces regularly, clean them every few months to keep them looking bright. If you notice a clasp is loose or a stone feels unstable, contact James Avery or visit a store — these are often covered under warranty if they are manufacturing defects.
Frequently Asked Questions
Can I engrave a piece I already own?
James Avery stores offer engraving services on pieces you have purchased from them. Bring the item to a store and ask about engraving — they can usually do it while you wait or within a few days. Engraving on items not purchased from James Avery may not be available.
What if I order a ring and it is the wrong size?
You have 30 days to return it. Some stores will resize the ring for free if the size was incorrect, but policies vary by location. Contact the store where you bought it or call James Avery customer service to ask about resizing before you return the ring.
How do I know if a piece is in stock before I order?
The product page shows whether an item is in stock and when it will ship. If it says "ships within 1-3 business days," it is in stock. If it shows a future date or says "made to order," it will take longer. You can also call a James Avery store to ask about availability.
Does the warranty cover a lost or stolen piece?
No. The lifetime warranty covers manufacturing defects only — broken clasps, cracked metal, or stones that fall out due to a flaw in construction. Loss, theft, and damage from accidents are not covered. You would need jewelry insurance through a homeowner's or renter's policy to protect against those risks.
Can I return an engraved item?
Return policies for engraved items vary by store location. Some will accept returns if the engraving was done in error, but custom engraving ordered by you may not be returnable. Ask about the return policy before you order an engraved piece, or contact customer service with your order number.