What Ferguson sells and how to buy from them

Ferguson is a wholesale distributor of plumbing, heating, and kitchen and bath fixtures. They sell to plumbers, contractors, and builders — not directly to homeowners in most cases. If you are a homeowner looking to buy a faucet or sink, you typically cannot walk into a Ferguson showroom and purchase one yourself. Instead, you order through a licensed plumber or contractor who has a Ferguson account.

Ferguson operates physical locations in most U.S. states and also sells online through their website. Their inventory includes faucets, sinks, toilets, water heaters, HVAC equipment, and thousands of other building materials. Prices are wholesale, meaning they are lower than retail but only available to trade professionals with business accounts.

If you are a homeowner, your plumber or contractor will order your fixtures through Ferguson on your behalf. They mark up the cost and bill you for labor and materials. If you are a contractor or plumber, you can open a Ferguson account by visiting a local branch or explore online with your business license and tax ID.

Key Takeaways

  • Ferguson sells wholesale to plumbers and contractors, not retail to homeowners, though some locations may have limited retail sales.
  • You order Ferguson products through your plumber or contractor, who has a wholesale account and can access their pricing.
  • Ferguson operates physical branches nationwide and also sells online, with next-day or same-day delivery available in many areas.
  • If you are a trade professional, you can open a business account with your company license and tax ID.
  • Ferguson also offers contractor support services like job site delivery, credit terms, and technical product information.

How to order Ferguson products as a homeowner

As a homeowner, you do not order directly from Ferguson. Instead, you choose your fixtures — faucet style, finish, sink material, and so on — and give that information to your plumber or contractor. They will place the order through their Ferguson account and have it delivered to the job site or their warehouse.

Before you meet with your plumber, you can browse Ferguson's website to see what products are available and what they look like. Ferguson's site lets you filter by product type, brand, finish, and price range. You can see product photos, specifications, and sometimes customer reviews. Write down the product name and model number so your plumber knows exactly what to order.

Your plumber will handle the ordering, delivery, and any returns or exchanges. They will charge you their markup on the Ferguson price plus labor to install it. The total cost to you will be higher than the wholesale price Ferguson charges them, but you are paying for their informed, their account relationship, and the labor to fit it properly.

How contractors and plumbers open a Ferguson account

If you are a licensed plumber or contractor, you can open a Ferguson account to buy at wholesale prices. Visit your nearest Ferguson location or go to their website and select "Open an Account" or "Become a Customer." You will need to provide your business name, business license number, tax ID (EIN), and proof of your contractor or plumber license.

Ferguson will verify your license and business information, which usually takes a few business days. Once approved, you receive a customer number and can place orders online, by phone, or in person at any Ferguson branch. You can set up credit terms so you pay monthly instead of at the time of purchase, though credit approval depends on your business history and credit score.

After your account is open, you can order online 24/7, call a Ferguson branch during business hours, or visit in person. Many branches offer job site delivery, meaning Ferguson will deliver materials directly to your work location rather than to your warehouse. Some branches also have will-call service, where you order online and pick up the same day.

Ferguson delivery and pickup options

Ferguson offers several ways to receive your order depending on your location and account type. Standard delivery to a job site or address typically takes one to three business days. Next-day delivery is available in many areas for orders placed before a certain time (usually early afternoon). Same-day delivery is offered in some major cities for orders placed very early in the morning.

If you prefer not to wait for delivery, most Ferguson branches have will-call service. You order online or by phone, and your items are set aside at the branch for you to pick up, usually within a few hours. This works well if you need something urgently or if you are already in the area.

Delivery fees vary by location and order size. Large orders or job site deliveries may have a fee, while in-store pickup is usually free. Ask your Ferguson branch or check your online account for delivery costs before you confirm your order.

Ferguson brands and product quality

Ferguson carries hundreds of brands at different price points. Major brands include Kohler, Moen, Delta, Pfister, American Standard, and Toto for fixtures; Rheem and Carrier for water heaters and HVAC; and many others. They also carry their own house brands, which are typically lower in price than name brands but still meet building codes and industry standards.

All products sold through Ferguson meet applicable plumbing codes and industry standards. Ferguson does not sell counterfeit or substandard goods. The difference between a budget fixture and a premium one usually comes down to finish durability, warranty length, and design features rather than basic function or safety.

Your plumber or contractor can recommend which brands and models work best for your budget and situation. They know which products hold up well on job sites, which ones have good warranty support, and which ones are easiest to install and service.

Returns and warranty through Ferguson

Ferguson's return policy varies by product and whether the item has been opened or installed. Most unopened, unused items can be returned within 30 days for a refund or exchange. Once a product is installed or used, returns become more complicated and may not be possible.

Your plumber or contractor handles returns on your behalf. They will contact Ferguson, arrange the return, and credit your account or refund you depending on your agreement with them. Keep your receipt and product documentation in case you need to return something.

Warranty coverage comes from the manufacturer, not Ferguson. A Kohler faucet has a Kohler warranty, a Moen faucet has a Moen warranty, and so on. Ferguson can help you file a warranty claim, but the manufacturer decides whether the product is covered. Most faucets and fixtures carry a one- to five-year warranty depending on the brand and product type.

Frequently Asked Questions

Can I buy directly from Ferguson as a homeowner?

Most Ferguson locations sell only to trade professionals with business accounts. Some branches may have limited retail sales or a showroom open to the public, but this varies by location. Call your nearest Ferguson branch to ask. Otherwise, work with a plumber or contractor who has a Ferguson account.

How much does Ferguson charge compared to big-box stores?

Ferguson's wholesale prices are lower than retail prices at big-box stores, but you only see those prices if you have a business account. As a homeowner, you pay your plumber's markup on top of the Ferguson wholesale price, which may be similar to or higher than a big-box retail price depending on the product and your plumber's markup.

What if my plumber orders the wrong fixture?

Contact your plumber right away. They can usually exchange it at Ferguson if it is unopened and within the return window. If the item has been opened or installed, an exchange may not be possible, and you may have to absorb the cost. Always confirm the product name and model number before your plumber places the order.

Does Ferguson deliver to residential addresses?

Yes, Ferguson delivers to job sites and residential addresses. Delivery fees and timing depend on your location and order size. Ask your plumber or call Ferguson directly for a delivery quote. Some areas offer next-day or same-day delivery, while others may take several days.

What happens if a Ferguson product is defective?

Contact your plumber or contractor first. They can return it to Ferguson or file a warranty claim with the manufacturer. Most defects are covered under the manufacturer's warranty, which typically lasts one to five years. Keep your receipt and documentation to support a warranty claim.