What ThirdLove Is and How to Order

ThirdLove is an online lingerie retailer that sells bras, underwear, loungewear, and related items directly to customers through its website. You browse their catalog, add items to a cart, and check out using a credit card, debit card, or PayPal. Orders ship to your address, usually within a few business days. There is no physical store to visit — everything happens online.

The company is known for offering a fit quiz on their website that asks about your current bra size, how it fits, and what you are looking for. Based on your answers, they suggest sizes and styles. This quiz is optional; you can also browse and order without taking it. The quiz does not determine what you can buy — it is meant to point you toward options that might work for your body.

ThirdLove also offers a try-on program called "Try Before You Buy" in some locations. If you are in an area where this is available, you can order multiple sizes or styles, keep what fits, and return the rest within a set window. Not all zip codes are covered, so you would need to check their website to see if your address qualifies.

Key Takeaways

  • ThirdLove is an online-only retailer where you order through their website and receive items by mail, not in a store.
  • The fit quiz on their site is a tool to help you find sizes that might work, but you can browse and order without using it.
  • Prices vary by item type and style, and the site regularly runs sales and promotions that you can see on their homepage.
  • If your zip code is covered, you can use Try Before You Buy to order multiple sizes and return what does not fit within the return window.
  • Returns and exchanges are handled by mail; you print a label, pack the item, and send it back within the stated timeframe.

Sizing and the Fit Quiz

The fit quiz asks you to enter your current bra size, describe how it fits (too tight, too loose, rides up, gaps), and say what you are looking for (more support, less padding, different style). It then shows you a list of recommended sizes and styles with photos. The quiz is not a measurement tool — it works from what you already know about your size and how bras have fit you in the past.

If you already know your size and what you want, you can skip the quiz and search the catalog directly by size, style, or color. The website lets you filter by band size (32, 34, 36, and so on) and cup size (A through H in most styles). You can also read customer reviews on each product page, which often mention how the item fit different body types and whether people sized up or down.

ThirdLove's size range varies by style. Some bras go up to a 40 band and H cup; others have a narrower range. The product page for each item shows exactly which sizes are in stock. If your size is out of stock, you can sign up for a restock notification, and the site will email you when it becomes available again.

Pricing and Promotions

ThirdLove prices vary by item. Basic bras typically cost between $30 and $70 depending on style and material. Underwear usually ranges from $8 to $20 per pair. Loungewear and sleepwear are priced individually and can range from $30 to $100 or more. These are not fixed prices — the company runs frequent sales, and the homepage displays current promotions.

New customers sometimes see a discount code offer when they first visit the site or sign up for the email list. Existing customers receive promotional emails with sales on specific categories or percentage discounts. You can also check their website directly to see what is on sale that week. Prices and promotions change regularly, so what costs a certain amount today may be discounted next week.

Shipping costs depend on your order total and location. Standard shipping is usually free on orders above a certain amount (this threshold varies and is shown at checkout). Faster shipping options are available for an additional fee. You can see the exact shipping cost before you complete your purchase.

Try Before You Buy and Returns

If you live in a zip code where Try Before You Buy is available, you can order up to five items, wear and wash them at home, and return what does not work within 60 days. You do not pay upfront for items you return — you are only charged for what you keep. To use this program, you select it at checkout, and the site will tell you whether your address qualifies.

For regular orders (outside the Try Before You Buy program), ThirdLove offers returns within 60 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached. You start a return through your account on their website, print a prepaid shipping label, pack the item, and drop it off at a carrier location. Once the return is received and inspected, you receive a refund to your original payment method.

Exchanges work the same way as returns — you return the original item and place a new order for the replacement size or style. Some customers find it faster to return one item and order another rather than wait for an exchange to process, since you can place a new order when ready while the return is in transit.

Payment and Account Information

ThirdLove accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. You enter your payment information at checkout, and it is processed through a find connection. If you create an account on the website, you can save your payment method and shipping address for faster checkout on future orders, but an account is not required to make a purchase.

When you create an account, you can also save items to a wishlist, track your orders, and manage returns. Your account shows your order history, current shipments, and any active returns. You can update your password and email address in your account settings at any time.

ThirdLove sends order confirmations and shipping notifications to your email. If you have questions about a specific order, you can reference the order number from your confirmation email. The company also has a customer service contact form on their website where you can ask questions about sizing, returns, or other issues.

What Happens After You Order

Once you place an order, you receive a confirmation email with your order number and a summary of what you bought. Within a few business days, you get a shipping notification with a tracking number. You can use this number to follow your package from the warehouse to your address. Most orders arrive within 5 to 10 business days, though this varies by location and shipping method.

When your package arrives, open it and check that everything is correct and undamaged. If something is wrong — the wrong size, a damaged item, or something missing — contact customer service through the website with your order number and photos if possible. They can arrange a replacement or refund.

If you ordered through Try Before You Buy, you have 60 days to decide what to keep. Items you want to return should be unworn and unwashed. Start the return process through your account, print the label, and send back what does not fit. You are only charged for items you keep.

Customer Service and Contact Options

ThirdLove offers customer support through a contact form on their website. You fill out a form with your question, order number (if relevant), and contact information, and a representative responds via email. Response times vary depending on how busy they are, but most inquiries are answered within one to two business days.

The website also has a FAQ section that covers common questions about sizing, returns, shipping, and the Try Before You Buy program. Many questions can be answered there without contacting support. You can also check your account page to track orders, start returns, or manage your saved information.

If you have a question before placing an order — about sizing, materials, or whether an item is in stock — the FAQ and product reviews are usually the fastest way to find an answer. Product pages often include detailed descriptions, fabric content, and customer photos that show how items look and fit.

Frequently Asked Questions

Can I return items if the tags are off but I have not worn them?

ThirdLove's standard return policy requires items to be unworn, unwashed, and in original packaging with tags attached. If tags are removed but the item has not been worn, contact customer service with your order number and explain the situation. They may make an exception, but it is not may provide. Try Before You Buy has different rules — items can be worn and washed, and you have 60 days to return them.

How do I know what size to order if I have never worn a bra before?

The fit quiz is a good starting point. It asks what you are looking for and shows you recommended sizes based on your answers. You can also read customer reviews on product pages — many mention how items fit different body types. If you are unsure, Try Before You Buy (if available in your area) lets you order multiple sizes and return what does not fit.

What if my size is out of stock?

Each product page shows which sizes are currently available. If your size is out of stock, you can click a "Notify Me" button, and the site will email you when it comes back in stock. You can also check back on the website periodically, as inventory changes frequently.

Do I have to create an account to order?

No. You can check out as a guest using just your email, shipping address, and payment information. Creating an account is optional and is mainly useful if you plan to order again and want to save your information for faster checkout next time.

How long does shipping take?

Standard shipping usually takes 5 to 10 business days depending on your location. Faster shipping options are available for an additional fee, and you can see the exact timeframe and cost at checkout before you complete your order.