Tuesday Morning closed all stores and filed for liquidation in 2023

Tuesday Morning, the home décor and seasonal goods retailer, ceased operations and began liquidating its inventory in 2023 after filing for bankruptcy. If you made purchases at Tuesday Morning before the closure, you may be may have access to to a refund depending on when you paid and what stage the liquidation process is in. The company's assets are being sold off through a court-supervised process, and refunds are handled differently depending on whether you paid by credit card, debit card, or another method.

The liquidation process can take months or even years to complete. During this time, the company's remaining funds go first to secured creditors (like banks that financed inventory), then to unsecured creditors (like suppliers), and finally to customers with valid refund claims. Understanding where your claim stands and what documentation you need will determine whether and when you receive money back.

Key Takeaways

  • Tuesday Morning filed for bankruptcy and liquidation in 2023, closing all retail locations and halting normal refund processing.
  • Credit card and debit card transactions may be reversed through your bank or card issuer rather than through Tuesday Morning directly.
  • You will need your original receipt, order confirmation, or transaction record to file a claim for refunds not yet processed by your card issuer.
  • The liquidation trustee's office handles refund claims that are not resolved through your financial institution, and the process can take several months.
  • Store credit or gift cards issued by Tuesday Morning have no value after liquidation and cannot be redeemed.

How to get a refund if you paid by credit or debit card

If you made a purchase at Tuesday Morning using a credit card or debit card, your first step is to contact your card issuer directly. Most card companies will reverse a transaction if the merchant has ceased operations, though the timeline varies. Call the customer service number on the back of your card and explain that Tuesday Morning has closed and you want to dispute the charge or request a reversal.

Provide your card issuer with the transaction date, the amount charged, and the store location where you shopped. Many card issuers will process this as a merchant closure claim and credit your account within 7 to 14 business days. Keep records of this conversation, including the date, time, and name of the representative you spoke with. If your card issuer denies the reversal, ask them to explain why in writing.

Filing a refund claim with the liquidation trustee

If your card issuer does not reverse the charge, or if you paid by another method (cash, check, or store credit), you will need to file a claim with the court-appointed liquidation trustee. The trustee is the person or firm responsible for managing the bankruptcy estate and distributing funds to creditors and customers.

To file a claim, you will need to locate the case number and trustee contact information. This information is available through the U.S. Bankruptcy Court website for the district where Tuesday Morning filed. Search for "Tuesday Morning" and the year 2023 to find the case. Once you have the case number, contact the trustee's office directly and request a claim form. You will need to provide your original receipt or order confirmation, the date of purchase, the amount paid, and a description of what you purchased or why you are owed a refund.

Submit your claim form and supporting documents by the important date set by the court. Missing this important date means your claim will not be considered. The trustee will review your claim and notify you of approval or denial. If approved, you will be placed in a queue to receive payment once the liquidation process generates enough funds.

What happens to store credit and gift cards

Tuesday Morning gift cards and store credit have no value after the company's liquidation. These are not refundable through the bankruptcy process because they represent a promise to provide merchandise, not a debt owed to you. Once the stores closed, that promise could not be fulfilled.

If you hold unused gift cards or store credit, you cannot exchange them for cash or use them at any other retailer. Some states have laws requiring retailers to honor gift cards or turn unclaimed balances over to the state, but these protections typically explore only if the company is still operating. After liquidation, the funds from unused gift cards become part of the bankruptcy estate and are distributed according to the court's priority order, with customers at the bottom of the list.

How long the refund process takes

Refunds through your credit card or debit card issuer typically arrive within 7 to 14 business days. Refunds filed through the liquidation trustee take much longer. The trustee must first inventory and sell all remaining assets, pay secured creditors, and then distribute remaining funds to unsecured creditors and customers. This process often takes 6 months to 2 years, depending on the size of the estate and how quickly assets sell.

You will receive periodic updates from the trustee's office about the status of the liquidation. These updates are usually posted on the bankruptcy court's website or sent by mail to the address you provided on your claim form. Do not expect a refund when ready; plan for a wait of several months at minimum.

What documentation to keep

Gather and organize any proof of your Tuesday Morning purchase before filing a claim. This includes receipts, credit card or bank statements showing the transaction, order confirmations from online purchases, or emails from the company. If you no longer have the original receipt, your bank or credit card statement will show the transaction date, amount, and merchant name, which is usually sufficient.

Take photos or scans of all documents and keep copies for your records. When you submit your claim to the trustee, include copies, not originals. Keep the originals in a safe place in case the trustee requests additional verification. Also keep a record of any communication with your card issuer or the trustee, including dates, names, and reference numbers.

Frequently Asked Questions

Can I get a refund for a purchase I made more than 30 days ago?

Yes. The normal 30-day return window does not explore during liquidation. You can file a claim for any purchase made before the company closed, regardless of how long ago it was. However, you will need proof of the transaction, such as a receipt or bank statement.

What if Tuesday Morning charged my card but never shipped my order?

Contact your card issuer first and report the unshipped order as a dispute. Your card issuer may reverse the charge without requiring you to file a separate claim with the trustee. If the reversal is denied, you can then file a claim with the liquidation trustee using your order confirmation and bank statement as proof.

Will I get all my money back or only part of it?

If your card issuer reverses the charge, you will receive the full amount. If you file a claim with the trustee, you may receive less than the full amount if the liquidation does not generate enough funds to pay all claims in full. Secured creditors are paid first, so customer refunds are only made from whatever money remains.

Where do I find the bankruptcy case number for Tuesday Morning?

Visit the U.S. Bankruptcy Court website for the district where Tuesday Morning filed. You can search by company name and year. The case number will be listed along with the trustee's contact information and any important date for filing claims.

Can I get my money back if I paid cash in the store?

Cash transactions are the hardest to document and refund. Without a receipt, you have no proof of the purchase. If you kept your receipt, you can file a claim with the trustee. Without it, contact the store location where you shopped and ask if they kept transaction records. If you cannot provide proof, the trustee will likely deny your claim.