MaidPro is a franchise-based residential cleaning company with locations across the United States
MaidPro operates as a franchise system rather than a single national company. This means each location is independently owned and operated by a franchisee who follows MaidPro's standards and procedures. The company focuses on residential house cleaning and does not offer commercial cleaning, carpet cleaning, or specialized services like window washing as part of their core offering.
Because MaidPro is franchise-based, the specific services, pricing, availability, and quality can vary between locations. A MaidPro franchise in one city may operate differently from another, though all franchises follow the same brand guidelines and training system. When you contact a local MaidPro office, you are working with that individual franchise owner, not a corporate customer service center.
The company's model centers on recurring weekly or bi-weekly cleaning visits rather than one-time deep cleans. Most franchises offer standard house cleaning that includes dusting, vacuuming, mopping, bathroom cleaning, and kitchen cleaning. Some locations may offer add-on services like laundry, window cleaning, or carpet spot treatment, but these are not may provide at every franchise.
Key Takeaways
- MaidPro is a franchise system, so each location is independently owned and the services, pricing, and availability differ by area.
- The company focuses on recurring residential cleaning (weekly or bi-weekly) rather than one-time deep cleans or specialized services.
- You contact and work with your local MaidPro franchise directly, not a national corporate office.
- Pricing and service details vary by location, so you will need to contact your local franchise to learn what they offer and what they charge.
How MaidPro's cleaning process works
MaidPro typically assigns a consistent team of cleaners to your home on a regular schedule. The idea behind this approach is that the same people learn your home, your preferences, and your layout over time, which can lead to faster and more personalized cleaning. You work with the same team rather than having different cleaners show up each visit.
The cleaning itself follows a checklist-based system. Cleaners work through a defined set of tasks for each room during the time allotted for your appointment. The length of the appointment (usually one to four hours depending on your home size and cleaning frequency) determines how much can be completed in a single visit. Recurring weekly service means less deep cleaning is needed each time, while bi-weekly or monthly service may require more thorough work per visit.
MaidPro does not typically offer a la carte task selection. Instead, you choose a service package or frequency level, and the cleaners complete the standard tasks for that package. If you have specific requests or areas you want prioritized, you can communicate these to your local franchise, but the core service remains the same across visits.
Pricing and how it is structured
MaidPro pricing varies significantly by location because each franchise sets its own rates. Factors that affect price include your geographic area, the size of your home, how often you want cleaning, and the current demand in your market. A MaidPro cleaning in a major metropolitan area will cost more than the same service in a smaller city.
Most franchises charge based on the time required for your home rather than a flat rate per room. You might pay an hourly rate or a set price for a specific time block (for example, a two-hour appointment). Some locations offer package pricing for recurring weekly service, which is often discounted compared to one-time or less frequent visits.
To learn what MaidPro charges in your area, you need to contact your local franchise directly. They will typically ask about your home size, current condition, and desired frequency before providing a quote. Many franchises offer a free in-home estimate where a representative visits to assess the work and provide pricing.
What is included and what is not
Standard MaidPro cleaning typically includes vacuuming carpets and rugs, sweeping and mopping hard floors, dusting surfaces and furniture, cleaning bathrooms (toilets, sinks, showers, tubs), and cleaning the kitchen (counters, appliances, sink). Trash removal and basic tidying are usually part of the service as well.
Services that are often not included in standard cleaning are laundry, window washing, carpet deep cleaning, pressure washing, gutter cleaning, and organizing or decluttering. Some franchises offer these as paid add-ons, but you cannot assume they are available. You must ask your local franchise what extras they provide and at what cost.
MaidPro does not typically handle pet waste cleanup, hazardous material removal, or extreme clutter situations. If your home requires special handling, discuss this with your local franchise before booking to confirm they can accommodate your needs.
How to contact and book with MaidPro
You can find your local MaidPro franchise through the company's website, which has a location finder tool. Enter your zip code or city, and it will show you franchises operating in your area. Each franchise has its own phone number, website, and booking system.
Contact your local franchise directly by phone or through their website to request a quote or schedule a cleaning. Most franchises will ask you basic questions about your home (square footage, number of bedrooms and bathrooms, current condition) and your preferred cleaning frequency. Many offer a free estimate visit where someone comes to your home to assess the work and provide pricing.
Once you agree on pricing and schedule, you typically set up a recurring appointment (weekly, bi-weekly, or monthly). Payment methods vary by franchise but usually include credit card, check, or automatic bank withdrawal. Some franchises require a contract for recurring service, while others operate on a month-to-month basis.
What to expect on your first cleaning visit
Before your first appointment, your local MaidPro franchise will likely send you a form or call to confirm details about your home, any areas you want prioritized, and access instructions (where to find keys, alarm codes, or gate access). Make sure to communicate any specific preferences or concerns at this time.
On the day of your appointment, the cleaning team will arrive during your scheduled window. The length of the first visit is often longer than subsequent visits because the cleaners are starting from scratch rather than maintaining a clean home. Expect the team to work through the standard checklist for your service level.
After the first visit, you can provide feedback to your local franchise about what went well and what you would like adjusted. Most franchises are willing to modify their approach based on your preferences, such as focusing more on certain rooms or adjusting the order in which tasks are completed.
Cancellation and scheduling changes
Cancellation policies vary by MaidPro franchise. Some require 24 or 48 hours notice to cancel or reschedule an appointment without penalty, while others may charge a cancellation fee if you cancel within a certain timeframe. Check your local franchise's policy before booking.
If you need to pause service temporarily (for example, during a renovation or extended travel), discuss this with your franchise. Some allow you to skip appointments without penalty, while others may require you to maintain a minimum frequency or pay a holding fee to keep your spot on the schedule.
Changes to your regular schedule, such as switching from weekly to bi-weekly cleaning, can usually be made by contacting your franchise. These changes typically take effect on your next scheduled appointment.
Frequently Asked Questions
Do I need to be home during the cleaning?
No. Most MaidPro customers provide the cleaning team with access to their home (a key, garage code, or door code) and are not present during the appointment. You can be at work or elsewhere. If you prefer to be home, you can arrange that with your local franchise, though it is not required.
What if I am not satisfied with the cleaning?
Contact your local MaidPro franchise and explain what you are unhappy with. Most franchises will send the team back to redo the work at no charge if the issue is within a certain timeframe (usually 24 to 48 hours). Provide specific details about which areas need attention so the team knows what to focus on.
Can I request specific cleaners or avoid certain team members?
MaidPro's model is built around assigning a consistent team to your home. If you have a concern with a specific cleaner, contact your franchise and explain the issue. They can reassign your account to a different team, though this is not may provide to happen when ready.
Does MaidPro provide cleaning supplies, or do I need to provide them?
This varies by franchise. Some provide their own supplies and equipment, while others ask customers to provide certain items. Ask your local franchise what they supply and what you need to have on hand before your first appointment.
What happens if something gets damaged during cleaning?
MaidPro franchises typically carry liability insurance to cover accidental damage. If something is broken or damaged, report it to your franchise when ready with photos if possible. The franchise will work with their insurance to address the claim, though the process and coverage depend on the specific circumstances and the franchise's policy.