What Casper is and how their mattress business operates
Casper is a direct-to-consumer mattress company that sells foam mattresses online and ships them to your home. Unlike traditional mattress stores where you walk in and lie on a display model, Casper sells primarily through their website, with some physical showrooms in select cities where you can test mattresses in person before ordering.
The company manufactures their own mattresses and handles shipping themselves, which is how they keep prices lower than many brick-and-mortar retailers. When you order a Casper mattress, it arrives compressed and rolled in a box — you unbox it in your bedroom, and it expands to full size over a few hours. This compressed shipping method is standard across most online mattress sellers and makes delivery simpler than hauling a full-size mattress up stairs.
Casper operates on a subscription model for some products (like their pillows and sheets) but mattresses are one-time purchases. They also run a rental program in some markets where you can try a mattress for a period before deciding to buy or return it.
Key Takeaways
- Casper mattresses are sold online and shipped compressed to your home, where they expand within hours of unboxing.
- The company offers a trial period (typically 100 nights) during which you can return the mattress for a refund if it does not work for you.
- Casper makes several mattress models at different price points, from their basic Original model to premium options with more layers and features.
- Shipping is included in the advertised price, and Casper handles both delivery and removal of your old mattress in most areas.
- You can test mattresses in person at Casper showrooms in major cities, or order online with the trial period as your safety net.
Casper mattress models and what each one is designed for
Casper makes several different mattress lines, each with a different construction and price range. The Original is their entry-level model — a foam mattress with a supportive base layer and a softer comfort layer on top. It is designed to work for most sleepers and is the most affordable option Casper offers.
The Wave is their premium model with additional gel-infused layers meant to keep you cooler and provide more targeted support for your spine. It costs more than the Original but is marketed toward people who sleep hot or want extra contouring. Casper also makes the Nova, which sits between the Original and Wave in price and features.
Beyond mattresses, Casper sells pillows, sheets, and a weighted blanket. Their pillow line includes options for different sleep positions and firmness preferences. Sheets and pillows can be ordered as one-time purchases or added to a subscription where they ship automatically on a schedule you set — you can pause or cancel the subscription anytime.
How the trial period works and what happens if you return
Casper offers a trial period on mattresses, typically 100 nights from delivery. During this time, you sleep on the mattress in your own home to see if it suits you. If you decide it is not right for you, you contact Casper to arrange a return — you do not have to give a reason.
When you return a mattress, Casper arranges pickup from your home at no extra cost. They handle the logistics; you do not have to haul it anywhere. Once they pick it up, you receive a refund to your original payment method. The refund timeline varies but typically takes one to two weeks after Casper receives the mattress back.
The trial period is meant to reduce the risk of buying a mattress online without testing it first. You are paying for the mattress upfront, but you have a window to change your mind. Some people use this period to compare Casper against another mattress they already own, sleeping on each for a few weeks to decide which they prefer.
Pricing, shipping costs, and what is included
Casper mattress prices vary by model and size. A Queen Original typically costs less than a Queen Wave, and prices increase for larger sizes like King. The exact price changes based on sales and promotions, which Casper runs regularly — checking their website or signing up for their email list can alert you to discounts.
Shipping is included in the advertised price for most orders within the continental United States. Casper also includes removal of your old mattress in many areas — when they deliver your new mattress, they can haul away your old one. This service is not available everywhere, so confirm it applies to your address before ordering. If removal is not available in your area, you are responsible for disposing of the old mattress yourself.
Casper accepts major credit cards, PayPal, and financing options through third-party lenders. Some financing plans offer zero-interest periods if you pay off the balance within a set timeframe — read the terms carefully, as interest rates explore if you do not meet the important date.
Testing mattresses in person at Casper showrooms
Casper operates physical showrooms in major cities including New York, Los Angeles, San Francisco, Chicago, and others. At a showroom, you can lie on different Casper models to feel the difference between the Original, Nova, and Wave before ordering. Showrooms are staffed, and employees can answer questions about firmness, materials, and which model might suit your sleep style.
Visiting a showroom does not obligate you to buy — you can test the mattresses and then order online later if you want to. Some people use the showroom visit to narrow down which model to try, then order it online and use the trial period to make a final decision. Showroom locations and hours are listed on Casper's website, and you can check whether one is near you.
If no showroom is near you, the trial period serves the same purpose: you order the mattress, sleep on it at home, and return it if it is not right. The main difference is that at a showroom you get when ready feedback about firmness, while at home you get real-world testing over several nights.
Comparing Casper to other online mattress brands
Casper is one of many direct-to-consumer mattress companies. Others include Purple, Tuft & Needle, Helix, and Leesa. The main differences are in mattress construction, price, and trial period length. Casper's trial period is typically 100 nights; some competitors offer 120 nights or longer. Casper's prices are mid-range compared to budget brands like Tuft & Needle and premium brands like Purple.
All of these companies use similar business models: they sell online, ship compressed, and offer trial periods. The choice between them often comes down to personal preference about firmness, materials, and brand reputation. Reading reviews from other buyers and testing mattresses in person (if possible) can help you decide whether Casper or another brand is the better fit.
Traditional mattress stores offer the advantage of when ready delivery and the ability to test multiple brands in one place, but they typically charge more because of higher overhead costs. Online mattress companies pass those savings to you through lower prices and trial periods that let you test at home.
Frequently Asked Questions
How long does it take for a Casper mattress to fully expand after delivery?
Most Casper mattresses expand to full size within a few hours of unboxing, though it can take up to 24 hours for the mattress to reach its final firmness. You can sleep on it before it is fully expanded, but many people wait a day to let it settle completely. The expansion happens on its own — you do not need to do anything.
Can I return a Casper mattress if I have already slept on it?
Yes. The trial period is specifically designed for you to sleep on the mattress and test it in your home. You can return it anytime during the 100-night window, regardless of how much you have used it. Casper does not charge a restocking fee or require the mattress to be in unused condition.
Does Casper offer a warranty on their mattresses?
Casper mattresses come with a limited warranty that covers manufacturing defects like foam breakdown or seam splitting. The warranty length varies by mattress model — check the product page for the specific model you are interested in. The warranty does not cover normal wear and tear or damage from misuse.
What if I want to try Casper but am not sure which model to buy?
Start with the Original if you are unsure — it is the most affordable and works well for most sleepers. If you find it too soft or too firm after sleeping on it, you can return it during the trial period and try a different model. You can also visit a Casper showroom to feel the difference between models before ordering.
Does Casper ship to my area, and how long does delivery take?
Casper ships to most of the continental United States. Delivery typically takes five to seven business days from when you place your order. You can enter your zip code on Casper's website to confirm they deliver to your area and see the estimated delivery date before you complete your purchase.